2016 ordering stopped and current VON in limbo

Discussion in 'SRT Hellcat Purchasing' started by Hellyeah1, Aug 21, 2015.

  1. Hellyeah1

    Hellyeah1 Senior Hellcat Member

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    I called the srt hotline and the guy told me he couldn't find my order(was found on Tuesday when I called to verify it was submitted) and he even checked under my dealers code and couldn't find it in orders submitted. He then says based on info received today that a bunch of orders are in limbo due to a computer glitch, all current orders are suspended and will reopen next Thursday??? I guess I want to find out if anyone knows about this and can shed more light on it. Do I have to reorder? He just said to call him back on Thursday at 8am
     
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  2. Sb31767

    Sb31767 Senior Hellcat Member

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    I have a shelb GT 350 r on order. Whichever comes in first wins.
    Ordered January my HC and now my dealer said I am the one they used there single allocation for this month. We shall see
     
  3. BigKitty_1

    BigKitty_1 Hellcat Member

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    Hi, I heard the same thing from a dealer in AZ I was trying to order through.
     
  4. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    If you're having trouble you can try my sales guy from Houston lemme know if you need his contact info
     
  5. waiting for mine

    waiting for mine 10/30/15 DELIVERED ON DEVILS NIGHT

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    My sales manager forwarded me a text this afternoon from the regional rep stating all orders taken have been eliminated from the system and all orders will have to be resubmitted this Thursday the 27th he also was reassured he has allocations for 1 hc charger and 2 hc challengers one of which is mine
     
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  6. Hellyeah1

    Hellyeah1 Senior Hellcat Member

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    I wonder if dealers who shouldn't be able to place orders were able too?? Not sure what's going on. I just need to make sure my dealer has an allocation for a charger
     
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  7. sgoyal

    sgoyal Gold Member

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    This is one messed up system. So most of us put the order on Aug 17th needs to check again if our order exists in the system on Aug 27th
     
  8. rick arrieta

    rick arrieta Silver Member

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    Are you kidding me? I had a Von the first day, and now I don't? This is unbelievable
     
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  9. currybob

    currybob Bob

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    I have called SRT helpline 3 times this week and they say they don't see anything on my order, even though I have a VON. I asked them if they should be able to see it by and now and they said yes. I sent an email to my dealer to see what he knows.

    Could be some truth to what waiting for mine was told.

    Update
    I have a heck of a GM, I sent him the email and her just answered me at 9:20 pm from his phone. See below


    "I can confirm that your order was deleted. I saw that your order wasn't in the order bank this afternoon and emailed my rep. I haven't heard back from him yet so your info sound accurate. Will advise when I know more."

    Sent from my iPhone
     
    Last edited: Aug 21, 2015
  10. Bdiezel

    Bdiezel Rookie

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    Do you mind providing the SRT hotline number so I can follow up as well? Thx.
     
  11. Bdiezel

    Bdiezel Rookie

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    What's the SRT hotline phone number? I would like to follow up as well. Thx.
     
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  12. currybob

    currybob Bob

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    855-778-8326

    Let us know what they tell you

    Oh, and welcome to the forum of torture!
     
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  13. Bdiezel

    Bdiezel Rookie

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    I most certainly will...thanks again!
    I'm new to the forum and it's been bitter sweet (mostly bitter) thus far, but I'm a glass half full type of guy.
     
  14. sgoyal

    sgoyal Gold Member

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    So you just tell your name? And dealer name if you don't have VON yet.

    No wonder, my dealer told me on Wednesday that the system is acting up and I thought that he was making excuses to give me a VON
     
  15. currybob

    currybob Bob

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    Me also. I do however try and work the issues and understand what is going on so I can try and avoid some road blocks! Ranting and raving does no good and actually makes matters worse.

    SGOYAL

    They can look you VON by your name and dealer code, that is if you have one.

    Looks like no one is in the system and dealers will have to resubmit next Thursday.
     

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