Anyone else had issues with the Via Mobile setup?

Discussion in 'SRT Hellcat General Discussions' started by caren, Mar 9, 2015.

  1. caren

    caren Hell-o Kitty

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    I'm having issues in the Charger with ViaMobile. Phone is paired, app is installed. When I click to start Pandora, it says to launch the UCONNECT app (which is already launched) and then says to pair my phone (which is already done). We tried deleting/re-adding phone and app, and tsc even tried logging into his and it still didn't work (even though it works in his Challenger).

    Any suggestions?
     
  2. tsc

    tsc SRT Hellcat Enthusiast

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    To make it more confusing.. At least with iPhones if your UConnect app is not running and you launch one of the ViaMobile apps it will actually launch the UConnect app for you. In her Charger it launches the app, sits there for a bit and then says to start the app, lol.

    Running latest radio firmware, same as Challenger -- 14.47.1. She has iPhone 6+ I have iPhone 5s. Mine works in my car using my account. Doesnt work in her car using my phone and her account.

    It's all very strange.
     
  3. HotzoneAZ

    HotzoneAZ "Living the Dream!"

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    Did you try closing the app on the phone and then reopening the app? The phone will shut down the app after a while to save battery life. (It may look like it's open and ready) If it's been open a while I just close and reopen. Too many apps open all at once will interfere with it functioning. I have iPhone 6+. Double click the home button and swipe the apps up to close.
     
  4. SRT_HC_707

    SRT_HC_707 SRT_HC_707 Staff Member

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    I'm having same issues as you (Android 5.0x) in my Challenger. At least the bugs are consistent cross platform (both iPhone and Android). I haven't spent too much time figuring it out yet since I'm not using the car.
     
  5. DGatzby

    DGatzby Gold Member Hellcat Car Club HCC Charter Member Midwest Regional Pres.

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    Same thing here with our new Grand this weekend. It was impossible to the point I said, I'll try it in the Hellcat next weekend. We saw the same errors and lack of coordination between the vehicle and phone. I just recorded a couple of SD cards, they sound great!
     
  6. Polo1

    Polo1 Senior Hellcat Member

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    Same issue here...Now I am streaming through my bluetooth
     
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  7. rw99

    rw99 Silver Member

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    Via Mobile seems to be REALLY hit-n-miss. Mine used to launch Pandora Via Mobile perfectly; never had to touch the iPhone 6. Now, it never succeeds with the "hands-off" launch. If I launch the UConnect Access app on the phone and THEN start Pandora Via Mobile, it will connect successfully on maybe 50% of the attempts.

    Whenever it fails, it's during the Pandora "...logging in..." screen. It feels like there's a timeout occurring... that might explain the 50% success rate.

    Very annoying.
     
  8. caren

    caren Hell-o Kitty

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    Yes, this happens immediately without any delay. I also have a 6+.
     
  9. RoyG

    RoyG Silver Member

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    I was able to resolve this by un-pairing and re-pairing my phone. (iPhone 6+). I think I did this from my phone by "forgetting" or deleting the UConnect connection, and then having UConnect start the re-pair. I did this a few days ago and the 3-4 times I have tried since then, Pandora and iHeart Radio are working fine again. (Though if it starts happening again and I need to re-do the process, I will not be shocked).
     
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  10. RadCat

    RadCat Left Shark

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    I have an iPhone 6+. Is there an option to plug the USB cable in, maybe hide it behind the dash and have the end come out in the pocket on the passenger side of the console so it's 'direct connected'?
     
  11. Fast cat

    Fast cat BANNED Hellcat Car Club

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    Turn your Bluetooth on
     
  12. rw99

    rw99 Silver Member

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    Really no need to use a wired connection; the Bluetooth is flawless and will allow you to listen to either your iTunes library or your app streaming content at high quality. No Via Mobile required.

    Rich
     
  13. caren

    caren Hell-o Kitty

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    I'm not that blonde. Jeez.
     
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  14. Fast cat

    Fast cat BANNED Hellcat Car Club

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    Hay I made that mistake yesterday!
     
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  15. Fast cat

    Fast cat BANNED Hellcat Car Club

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    And it 9:40 don't you have some partying to do!
     

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