As a Canuck, I just tried Live Chat on drivesrt.com and was told the following:

Discussion in 'SRT Hellcat General Discussions' started by Cruisin1966, Mar 20, 2015.

  1. Cruisin1966

    Cruisin1966 Silver Member

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    Has anyone else experienced the same today?

    [​IMG] Duane: Hi, my name is Duane with SRT Customer Care, How may I help you today?
    [​IMG] Me: Good morning Duane. Hoping to get any updates possible on the following VIN's: FH797979 and FH787755
    [​IMG] Duane: Let me go ahead and look into it further for you.Do you mind holding for a brief moment while I look into this for you?
    [​IMG] Me: Don't mind at all
    [​IMG] Duane: My friend I need to refer you to the Canadian CAC for assistance I am sorry I can not view Canadian VIN's.
    [​IMG] Duane: Phone (English): (800) 465-2001
    Phone (French): (800) 387-9983
    Hours of operation: 8:00 AM - 8:00 PM (EST), Monday - Friday; 9:00 AM - 5:00 PM (EST) Saturday
    Website: [​IMG] http://www.chryslercanada.ca
    Mailing Address: Chrysler Canada, Inc. Customer Assistance Centre P.O. Box 1621
    Windsor ON N9A 4H6
    Fax: (519) 973-2318
    [​IMG] Me: Did this just change recently. I've been getting updates from this group since I had both these orders were assigned VIN's
    [​IMG] Duane: Yes sir very recently, I have received repromanded for assisting my neighbors to the north
    [​IMG] Me: Oh my. Okay, I understand. Thank you for your time, and your past efforts
    [​IMG] Duane: OK real good then. I was glad to be able to assist you in the past, good luck and thanks for choosing Dodge, two times over!! Thank you for contacting SRT Customer Care. Please chat with us again if you need further assistance. You can also look for updates on our website [​IMG] http://www.DriveSRT.com. Have a good day!
     
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  2. ResumeSpeed

    ResumeSpeed Platinum Member Agent 707

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    ???????? Reprimanded??

    FH797979
    Current
    .. Vehicle Built (J) 03/18/2015 05:52 PM CDT Brampton Assembly, ON
    Projected
    .. Loaded On Railcar 03/22/2015 07:00 AM CDT Brampton Assembly, ON
    .. Railcar Placed at Destination Facility 03/31/2015 04:00 AM CDT CN - Calgary, AB
    ..

    FH787755
    Current
    .. Scheduled for Build (D1) 03/10/2015 06:39 AM CDT Brampton Assembly, ON
    Projected
    .. Loaded On Railcar 03/31/2015 05:00 PM CDT Brampton Assembly, ON
    .. Railcar Placed at Destination Facility 04/09/2015 12:00 PM CDT CN - Calgary, AB
    .. Unloaded From Railcar 04/10/2015 04:00 AM CDT CN - Calgary, AB
     
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  3. TIGwelder

    TIGwelder SSDD

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    FCA Meeting

    "OK, we've really got people pissed off, but we need to take this further. Any ideas?"

    "Yeah, no more updates for Canadians via chat!"

    "Wonderful. Anything else?"
     
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  4. HCone

    HCone Gold Member

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    I was told the same thing, I also told him the Canadian call centre was useless and would not give me any information, they just referred me back to the dealer.
    The woman I talked to did not even know what a window sticker was, I kid you not !
     
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  5. SRT_HC_707

    SRT_HC_707 SRT_HC_707 Staff Member

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    Maybe that is the new Dodge plan. They are piloting it with our Canadian friends.

    Take the customers order and a large deposit via the dealer. Then shutdown ALL communications. Tell the buyer we will call you when the car comes (wink), don't call us.

    Great business model.
     
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  6. HCone

    HCone Gold Member

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    I think early on they were helping Cdn's even though they weren't supposed to and eventually management must have caught up to them and finally told them to stop completely or else
     
  7. Cruisin1966

    Cruisin1966 Silver Member

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    Thanks R.S. As always, you're most helpful
     
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  8. HCone

    HCone Gold Member

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    Don't count on March 31 though, mine has changed 5 times and delivery is 7 weeks longer than I was originally told ( feb 10 ) now looks like next week.....maybe :)
     
  9. Cruisin1966

    Cruisin1966 Silver Member

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    Not at all concerned about the delivery of the Charger (FH787755). The dealership has pulled that from me to be offered to a customer who wanted a Challenger but likely won't get one.

    I only really care about the Challenger (FH797979) which just got built and is waiting on being loaded to the railcar, projected to be at the rail yard in Calgary on March 31st.
     
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  10. TIGwelder

    TIGwelder SSDD

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    1-800-VON-HELL
     
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  11. Cruisin1966

    Cruisin1966 Silver Member

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    Ya, I know. I feel bad for those still waiting for some sort of light at the end of the VON Hell tunnel
     
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  12. TIGwelder

    TIGwelder SSDD

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    Oh yeah, the number you need is
    1-800-VIN-WAIT
     
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  13. Cruisin1966

    Cruisin1966 Silver Member

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    ROFLMAO!!!

    Actually, it's more like 1-800-DEL-WAIT (delivery wait)
     
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  14. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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  15. CanuckH3llKat

    CanuckH3llKat Silver Member

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    I was on chat with SRT yesterday and they gave me info on my Charger. Although it was different then what the dealer had and what RS had given me a couple days before. They said my Charger FH773249 was being built this week and would be shipped next week.
     

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