Customer Survey - Evaluation of Dodge

Discussion in 'SRT Hellcat General Discussions' started by rayzazoo, Apr 5, 2015.

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How would you rate your experience in the following areas:

  1. Salesman Knowledge of the product - Unsatisfactory

    22.9%
  2. Salesman Knowledge of the product - Satisfactory

    57.1%
  3. Dealership Overall Buying Experience - Unsatisfactory

    40.0%
  4. Dealership Overall Buying Experience - Satisfactory

    45.7%
  5. Dodge/SRT Communication to Customers - Unsatisfactory

    68.6%
  6. Dodge/SRT Communication to Customers - Satisfactory

    11.4%
  7. Hellcat Price - Unsatisfactory

    17.1%
  8. Hellcat Price - Satisfactory

    68.6%
  9. Satisfied with the Hellcat

    54.3%
  10. Unsatisfied with the Hellcat

    2.9%
Multiple votes are allowed.
  1. rayzazoo

    rayzazoo DRIVESRT.COM Gold Supporting Member

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    This thread will likely get expanded upon, however, what are your thoughts -
     
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  2. FreightTrain

    FreightTrain Comfortably Numb

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    which dealer, the one who lied all along about having allocations or the one in Philly who sold me my car yet snaked me for a grand in the final paperwork?
     
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  3. TIGwelder

    TIGwelder SSDD

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    Can't vote. Not a customer.
    Would choose Communicaton to Customers - Unsatisfactory
     
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  4. april77

    april77 Naughty SheDevil Mod Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    I based my votes on my experience with MY salesperson and dealership ... not the other "yahoos" that I have spoken with at the other dealerships when I was looking for a Charger HellCat for my husband. There are a great number of unscrupulous and stupid people out there! My dealership and salesperson were fine, and treated me wonderfully!

    April
     
    Last edited: Apr 5, 2015
  5. Hemi4me2

    Hemi4me2 Silver Member

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    I think Dodge did a poor job all around with the handling of allocations and ordering the cars. My dealership (Larry H Miller) Dodge in Avondale, AZ did a great job. My salesman Kris kept me up to date with all my questions and even got me a copy of my MSO.
     
  6. MikeD1

    MikeD1 Silver Member

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    When you say Hellcat price are you referring to the MSRP or the "street mark-up" price ?
    MSRP is very fair IMO, but the greedy dealer ADM is pure BS.
     
    • Agree Agree x 1
  7. Mike Canadian

    Mike Canadian Silver Member

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    My big deal is that my car showed at 5:30pm one evening. Being the first cat to be delivered it was a deal. The car never got inspected until the next day and the nice fellow who cleaned it up told me that there was a chip out of the LF rim. Monkey brass; anyway the wheel will not be covered under factory warranty because of a 12 hour inspection time allotment. What ev...the fn car showed at closing time. Now Dodge SRT is saying that the rim is valued at 6k...hmmm and the dealership is on the hook...hmmmm and they can get one for 1k on Ebay hmmmm they know I am a softy but not that soft. I can get two Replica for like 700 and 2 MT's for 700 and have a spare set of rims and tires....what are your thoughts???and....why not but black rims on the rear (same wheel, different color) and keep monkey brass up front, the car is Phantom black...Your input please.
     
  8. huggytree

    huggytree Gold Member

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    my experience was just fine.....my salesman was good...they tried for $15k adm, but backed down when pushed to MSRP...........car was sitting on the showroom floor all dealer preped behind ropes ready for me....paper work took 15 minutes....i was in and out in 30 minutes.....4 phone calls total to get MSRP and once i was serious it took me 4 days to find my HC

    i still feel MSRP is dealership rape....let alone any ADM.......they should make $500 on a car...not $5,000 like they made on me......and they shouldnt make $20k off some of you

    i wouldnt call MSRP fair.....for any normal car you'd be an idiot to pay full msrp......but for a hard to find car its the norm. i guess
     
    • Agree Agree x 2

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