Dealer Won't fix TSBs unless I have a problem...

Discussion in 'Dodge Challenger SRT Hellcat' started by CatBurghlr, Mar 30, 2015.

  1. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    I asked to have my A8 reflagged with the new program listed in the TSB and they said not unless I have a problem...


    WTF??
     
  2. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

    Joined:
    Sep 21, 2014
    Messages:
    12,108
    Likes Received:
    3,265
    Trophy Points:
    823
    Location:
    Houston, TX
    Vehicle:
    Challenger SRT Hellcat
    Protocol and red tape say wut :confused:
     
  3. SRT_HC_707

    SRT_HC_707 SRT_HC_707 Staff Member

    Joined:
    Jan 1, 2015
    Messages:
    4,920
    Likes Received:
    1,418
    Trophy Points:
    778
    Location:
    70.196059, -148.559760
    Vehicle:
    Challenger SRT Hellcat
    Read the TSB. Then instead of referencing the TSB tell them you are experiencing these problems sporadically. List some of the problems outlined in the TSB. Bet you a coffee it works.
     
    • Agree Agree x 5
    • Like Like x 2
  4. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

    Joined:
    Sep 21, 2014
    Messages:
    12,108
    Likes Received:
    3,265
    Trophy Points:
    823
    Location:
    Houston, TX
    Vehicle:
    Challenger SRT Hellcat
    Or this method
     
  5. april77

    april77 Naughty SheDevil Mod Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

    Joined:
    Dec 23, 2014
    Messages:
    6,443
    Likes Received:
    3,613
    Trophy Points:
    963
    Location:
    South Georgia, USA
    Vehicle:
    Challenger SRT Hellcat

    ^^^^^ Ditto.

    April
     
  6. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    Good idea. Thx
     
  7. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    I was under the impression the TSB were posted so dealers would fix these things when cars were brought in.
     
  8. DShatzer

    DShatzer Gold Member

    Joined:
    Oct 13, 2014
    Messages:
    1,223
    Likes Received:
    279
    Trophy Points:
    218
    Vehicle:
    Challenger SRT Hellcat
    TSB repairs get back billed to FCA, and are to be done, only if certain symptoms and/or problems have been reported. I agree to describe the symptoms instead of the TSB nuimber... Think of it as FCA having to pay for a repair that may not be needed, or fixing something that was corrected as a running change on the assembly line.....
     
    • Like Like x 1
  9. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    Thank you!
     
  10. fnkychkn

    fnkychkn swollen member Gold Supporting Member

    Joined:
    Jan 24, 2015
    Messages:
    1,372
    Likes Received:
    486
    Trophy Points:
    368
    Location:
    plastic take-out container
    Vehicle:
    Charger SRT Hellcat
    • Agree Agree x 1
  11. hellcat1

    hellcat1 Gold Member

    Joined:
    Sep 27, 2014
    Messages:
    10,668
    Likes Received:
    2,026
    Trophy Points:
    778
    Location:
    Michigan
    Vehicle:
    Challenger SRT Hellcat
    I agree, go in there and tell them your having issues , and dance around how it's laid out in the tsb, without actually telling them, lol
     
    • Agree Agree x 2
  12. SRT_HC_707

    SRT_HC_707 SRT_HC_707 Staff Member

    Joined:
    Jan 1, 2015
    Messages:
    4,920
    Likes Received:
    1,418
    Trophy Points:
    778
    Location:
    70.196059, -148.559760
    Vehicle:
    Challenger SRT Hellcat
    Sometimes it's better to play dumb. I don't think some service guys like having tsbs shoved at them.

    I say I have x problem. Do you know of any fixes. Then they are the hero
     
    • Agree Agree x 2
    • Winner Winner x 1
  13. THEONE

    THEONE Hellcat Member

    Joined:
    Aug 29, 2014
    Messages:
    83
    Likes Received:
    24
    Trophy Points:
    8
    Location:
    Pensacola, FL
    Vehicle:
    Challenger SRT Hellcat
    Find a new dealer, It cost them nothing to do the update set the tone now for how you will be treated.
     
    • Agree Agree x 3
  14. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    Yes
     
  15. CatBurghlr

    CatBurghlr Gold Member

    Joined:
    Jan 6, 2015
    Messages:
    778
    Likes Received:
    252
    Trophy Points:
    313
    Location:
    Pittsburgh, PA
    Vehicle:
    Challenger SRT Hellcat
    Told that dealer to pound salt. Found a new dealer today. Level 3 tech, I stay with car, they did the updates.
     

Share This Page

Search tags for this page

hellcat a8 wot shift problem

,

hellcat dealer level 2