Fiat Chrysler Wins Top Total Quality Award for First Time.

Discussion in 'Hellcat News and Site Announcements' started by cereal killer, Jul 21, 2015.

  1. cereal killer

    cereal killer Gold Member

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    SAN DIEGO, Friday, July 17, 2015 — Unknown to many, when some consumer research firms rank a car company's quality performance they often do so by simply "counting problems." In the past, this may have been acceptable, but in today's modern and efficient manufacturing world the difference between the worst brand and best brand is LESS than half-a-problem per vehicle. Thus, any "quality ranking" based on this method is severely lacking in the complete picture of the "Total" Quality experience that customers actually use to judge their product ownership. Today, Strategic Vision released the results of its 20th annual Total Quality Index™ (TQI) study that not only measures problems, but also includes over 155 specific aspects of the customer's experience. As a result, by considering the metric at the corporate level, Fiat Chrysler Automobiles (FCA) has the industry's highest score.

    "In 1997, only 15% of all car brands had less than a half-a-problem per vehicle, with a few 'delinquent' brands having more than two problems per vehicle. In 2015, 100% of all brands had less than half-a-problem on average per vehicle. This means that simply counting problems once had a place in history, but today, knowing what creates love and that which enhances the customer's perception of quality are key to determining what is best," says Alexander Edwards, President of Strategic Vision. "When defining quality, we listen and measure everything the customer communicates and capture it in a calculation that is converted to a 1,000-point scale called the Total Quality Index score. It represents the future in understanding what motivates the customer," continues Edwards.

    FCA (formerly Chrysler LLC) achieved the highest corporate Total Quality score (859) for the first time since Strategic Vision's study began in 1995. This study of over 46,000 customer responses also ranked Volkswagen Group of America (858) and General Motors Corporation (858) as (statistically tied with the industry's highest score) leaders. At the model level, the highest 2015 Total Quality model score was achieved by the MINI Cooper Roadster, with another significant winner being the Chevrolet Colorado leading the Standard Pickup segment as the first domestic leader in over a decade. Also meaningful, was the Mazda3 Sedan being the popular Small Car Segment leader.

    "FCA has incrementally risen from one (1) segment leader in 2010 to six (6) segment leaders in 2015. Though at Strategic Vision we often preach about looking forward, it's hard to not be in admiration of the turn-around achieved by FCA (Chrysler) company employees," says Strategic Vision Senior Vice President Christopher Chaney. "FCA is not the only story; we know customers are the smartest they've ever been about determining quality, and it behooves car makers to really understand what drives quality perception and loyalty – it is love for the product," concludes Chaney.

    BMW/MINI had six Total Quality winners in i3, 3-Series Wagon, X4, X5, MINI Cooper Countryman and Roadster. In looking at individual brands being the winner in Total Quality, Land Rover is the Best Luxury Brand and Ram is the Best Brand (Non-Luxury). Subaru WRX and Kia Optima co-lead the still popular Mid-Size Car Segment, with others like Buick Encore and Volkswagen Tiguan leading the rapidly growing Entry CUV (crossover utility vehicle) Segment. In addition to the vehicles mentioned, other manufacturers such as General Motors Corporation lead with vehicles like the Corvette Convertible, GMC Yukon XL and Cadillac Escalade and other models. Surprisingly to some, Nissan Titan leads the popular Full-Size Pickup Segment with an impressive interior design, versatility and seat comfort experience that impressed owners and helped them toward a strong emotional sense of quality ownership. As more Alternate Powertrain (APT) or hybrid vehicles become available, buyers are becoming more discriminating on this segment's quality, resulting in the high ranking of segment leaders Honda Accord Hybrid Sedan and Fiat 500e.

    When looking at the country of origin with Total Quality leaders, Asians (10), Domestics (11) and Europeans (13), it seems apparent that competitive advantages will evolve towards the Total Quality experience in new, intuitive and meaningful design and technology. Strategic Vision's study of the automotive industry's future behavior centers around the 20th year New Vehicle Experience Study (NVES) of over 325,000 buyers annually, collecting over 446 variables of data, including such things as to whether the new car buyer uses an Apple iPhone vs. Android (Google), vs. Microsoft, etc., and how they want it connected to their vehicle, etc., and more importantly, what this means in terms of future deployment of systems like Android Auto and Apple Carplay, and others.

    Based on Strategic Vision's quantitative NVES study of over 46,000 owners the Total Quality Index results presented contain the number one ranked vehicles in Total Quality in their segments as rated by new vehicle buyers:
    • Segment - Winner(s) TQI Score
    • Micro Car - Smart fortwo Coupe 836
    • Small Car - Mazda Mazda3 Sedan 873
    • Small Multi-Function Car - Fiat 500 867
    • Small Alternative Powertrain (APT) Car - Fiat 500e 856
    • Mid-Size Car - Subaru WRX 869, Kia Optima 868
    • Mid-Size Multi-Function Car - Subaru Outback 854, Honda Crosstour 853
    • Mid-Size Alternative Powertrain (APT) Car - Honda Accord Hybrid Sedan 853
    • Full-Size Car - Dodge Charger 902
    • Near-Luxury Car - Mercedes-Benz CLA-Class 892, Lincoln MKZ 891
    • Near-Luxury Alternative Powertrain (APT) Car - BMW i3 879
    • Luxury Car - Mercedes-Benz S-Class 910
    • Luxury Multi-Function Car - BMW 3-Series Wagon 908
    • Specialty Coupe - Dodge Challenger 895, MINI Cooper Countryman 893
    • Premium Coupe - Chevrolet Corvette Coupe 919
    • Standard Convertible - MINI Cooper Roadster 935
    • Premium Convertible/Roadster - Chevrolet Corvette 929
    • Standard Pickup - Chevrolet Colorado 857
    • Full-Size Pickup - Nissan Titan 879
    • Heavy Duty Pickup - GMC Sierra 2500/3500 864
    • Entry SUV - Jeep Wrangler Unlimited 869
    • Entry CUV - Buick Encore 858, Volkswagen Tiguan 858
    • Mid-Size SUV - Dodge Durango 876
    • Mid-Size CUV - Nissan Murano 865, Ford Flex 864
    • Full-Size Utility - GMC Yukon XL 892
    • Near-Luxury Utility - BMW X4 896
    • Luxury SUV - Cadillac Escalade 909, Land Rover Range Rover Sport 907
    • Luxury CUV - BMW X5 885
    • Minivan Honda - Odyssey 852

    Strategic Vision is a research-based consultancy with over thirty-five years of experience in understanding the consumers' and constituents' decision-making systems for a variety of Fortune 100 clients, including most automotive manufacturers. Its unique expertise is in identifying consumers' comprehensive, motivational hierarchies, including the product attributes, personal benefits, value/emotions and images that drive perceptions and behaviors, using ValueCentered® psychology. Strategic Vision also uses comprehensive algorithms and discriminating scales that measure customer love and go beyond typical outdated and ineffective satisfaction scales. ValueCentered® psychology and research methods were defined by Darrel Edwards, Ph.D. in 1968, and enhanced by co-founders J. Susan Johnson (1972) and Sharon Shedroff (1975). For further information, contact Alexander Edwards or Christopher Chaney at (858) 576-7141.
     
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  2. Paladin06

    Paladin06 Have Guns Will Travel Staff Member Hellcat Car Club Gold Supporting Member

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    Somebody got paid. :confused:
     
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  3. Slowhand

    Slowhand Gold Member

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  4. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    Good stuff. I got an email from Strategic Vision yesterday asking for feedback on my recent Challenger purchase. Haven't replied yet, but will do so in due time. Anyone else get such a survey from them? Had my HC for just over 1 month so I will probably wait for another month or two before responding....just to see if anything comes up....Thanks for sharing CK!!
     
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  5. SRT_HC_707

    SRT_HC_707 SRT_HC_707 Staff Member

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    That was the first thing I though. Who paid who off!!! Love my Hellcat but it won't win any quality awards (and I've got a good one)!
     
  6. HellTORREDcat

    HellTORREDcat Gold Member

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    I will say this. The quality on my Hellcat. Fit and finish etc. are not that great,but I had a 15 Challenger R/t for a short time before getting the H/C and the paint and fit and overall quality on that car was great!
     
  7. IESRT8

    IESRT8 Hellcat Member

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    Midsize SUZ, Dodge Durango? What? I am getting lemon law attorney letters from owning my 2011. Got rid of it a while ago, when I did it was stalling and had 2 recalls then. It is current holding 4 recalls. I still have to submit for my $100 deductable refund from the TIPM replacement from my first no start issue.
    I agree, who paid someone off?
     
  8. huggytree

    huggytree Gold Member

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    i think its total BS

    the way they are defining quality is customer love? not counting problems?

    sounds like Chrysler did this and tried to figure out how to come from being in last place to 1st place......count customer love instead of problems....and look what happens----were now #1
     

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