Good news and bad news

Discussion in 'Dodge Challenger SRT Hellcat' started by Bail Out, May 28, 2015.

  1. Bail Out

    Bail Out Rookie

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    So here's my breakdown:

    I ordered my Hellcat Challenger on 9/16/14, initial order was with the upgraded Laguna leather seats. Somehow from initial order to D status the seats were dropped down too the standard, but still amazing seats (wasn't a deal breaker). Status changed to D status and i got a VIN number on 3/27/15. Hellcat delivered on 5/27/15 with the upgraded seats after a lot of footwork from the dealership and myself, also upgrade was at NO charge. Dealership said they wouldn't charge me bc of the problem initially w the seats being changed back to standard somehow after the initial order was placed.

    This car is AMAZING and I haven't even drove it yet (see bad news part before judging me lol). I mean seriously this car is a piece of work. I did however drive it shortly and under 5 mph to the wash rack where I washed the car myself. Droooooolllll

    Now the BAD NEWS:

    So after the car delivered during the I mechanical check revealed the PCM was bad and they have to replace it which puts me waiting till sat to get the pcm swapped and I can take the sexcat home, but the dealership is by far awesome bc they are bringing in a mechanic on sat to do the swap, normally the shop is closed on sat.

    Hill Kelly Dodge, Pensacola Florida ------- awesome customer service. I'd recommend anyone that wants awesome service to go buy from them.
     
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  2. Fireman512

    Fireman512 Silver Member

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    You gotta love it when you find a dealership that is willing to go above and beyond when it comes to making sure that their customers are happy.
     
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  3. april77

    april77 Naughty SheDevil Mod Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Grtz! I am really sorry that there is a wrinkle in taking the Cat home, but it sounds like your dealership is doing everything they can to keep you happy. The car will be at your home very soon! Pictures please, after the dust settles and you get a moment to catch your breath!

    April
     
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  4. darin skelly

    darin skelly Silver Member

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    Awesome ending ...thanks for sharing. There is hope.
     
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  5. Bail Out

    Bail Out Rookie

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    Yea I'm very impressed with the dealership..... After all this is my third challenger I've bought from them had a 2009 hemi orange, 2013 black red stripes red interior and now the king of the road Hellcat. After buying the third they really won me over with their customer service. I mean bringing in a mechanic on Saturday just specifically to make sure I got to take the car home as early as possible is great.
     
  6. THEONE

    THEONE Hellcat Member

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    Hey Bail Out i'm in Pensacola I have been down here for a month.Where are you located???
     
  7. Bail Out

    Bail Out Rookie

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    I live off Davis hwy. Did you move to Pensacola or u just visiting?
     
  8. THEONE

    THEONE Hellcat Member

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    I live here now, just retired from the Army.
     
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  9. Bail Out

    Bail Out Rookie

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    awesome well we will have to get together and let our hellcats chat......lol
     
  10. THEONE

    THEONE Hellcat Member

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    Sounds good just let me know when. I'm glad I'm not totally isolated here lol.
     
  11. Bail Out

    Bail Out Rookie

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    Part came in early and I took my baby home ohhh yeeeaaaa
     
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  12. april77

    april77 Naughty SheDevil Mod Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Grtz!!!

    April
     
  13. Puffy

    Puffy Gold Member

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    Singing......... "You are not alone..... (Michael Jackson).
     
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  14. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    Pix man Pix....should be an awesome weekend. Congrats to you and your dealer. Now come the questions....is that a real HC...is it fast....do you like it????
     
  15. Bail Out

    Bail Out Rookie

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    hey you know there is a big mopar car show this saturday right?
     

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