Help please from a Hellcat rep or Dodge Rep

Discussion in 'Dodge Challenger SRT Hellcat' started by darin skelly, Apr 7, 2015.

  1. darin skelly

    darin skelly Silver Member

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    Ordered and put deposit down in Oct 2014. Ordered with Sanford Florida Dodge. Seem like good guys. Last week get a call from salesman that my von changed to Vin.. good news right? Well it isn't. I was told by dealership and salesman that I could change my order even when it went to VIN status. There still isn't a build date. So the configuration in the system was just a holding spot. I was told by the salesman, " when it goes to VIN we will then review your configuration and make final changes then". Knowing this I have been floating and waiting almost 6 months until VIN status rather than driving dealership crazy and changing order multiple times. However, when they called they said " Chrysler has locked configuration down, they changed their policy, and you have to live with what is in the system and this order". This is 180 degrees from what I was told and after waiting almost 6 months I either have to accept a car I don't want or walk away. Is there anyone out there that can help? The vehicle does not have a build date and just got a VIN assigned. All i want to do is change to premium leather. A simple computer click. Anyone have any ideas? DODGE IF Anyone from SRT TEAM is listening can you help?

    Darin
     
  2. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Once you hit VIN it's over , gotta wait
     
  3. B5 Blue

    B5 Blue Platinum Member

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    Live with it as mine is locked also, better than not having a VIN like many here.
     
  4. darin skelly

    darin skelly Silver Member

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    But the rules changed and no warning
     
  5. darin skelly

    darin skelly Silver Member

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    Just because you have a hot product doesn't give you the right to treat your customer base wrong. I was lied to
     
  6. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    I would go see the owner/VP/GM and sit down with them and call the FCA rep together on speaker phone. There seems to be a difference of opinion in changing a VIN. Is everything else in order on your POC?
     
  7. darin skelly

    darin skelly Silver Member

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    U understand waiting my turn. I've been waiting almost 6 months. Getting a change in policy without notice is the issue. I would have changed things
     
  8. darin skelly

    darin skelly Silver Member

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    I asked to talk to the GM. He said he called the Chrysler /Dodge Rep. He said no changes. I asked to talk w the Dodge Regional Rep. He is supposed to call tomorrow but the VP AT DEALER said he is just going to tell you what I told you. I am being told basically take it or leave it. They have admitted their policy changed without letting me know
     
  9. darin skelly

    darin skelly Silver Member

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    I need someone higher up w authority. Anyone know of someone?
     
  10. darin skelly

    darin skelly Silver Member

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    Everything else is right
     
  11. Dak59RT

    Dak59RT Gold Member

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    For what's it's worth, I had my order changed after it got a VIN. It was in D1 status and my dealer said they had to call their SRT rep and they had to take it up the ladder a bit. Luckily my change was pretty benign... I decided to remove the Brass Monkey option because I want to do something else once I get my rims. No sense in paying for the option if I am going to change the rims out later.

    Changes can be made... It's just a question of whether they want to make them and how those changes could effect your production schedule. This all happened last week and my estimated production date is the week of 4/20.
     
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  12. darin skelly

    darin skelly Silver Member

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    Can you give me details. If you are uncomfortable here you can email me. Skelldar.consulting@gmail.com . Which dealer. Who was sales rep . Chrysler rep. Date. Etc
     
  13. darin skelly

    darin skelly Silver Member

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    Dak59RT.

    Thanks for letting me know and appreciate if you could share more details for when I talk w regional rep tomorrow.

    D
     
  14. darin skelly

    darin skelly Silver Member

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    Simply correcting from base seats to black Laguna leather. ...and paying more...
     
  15. darin skelly

    darin skelly Silver Member

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    I am being told even the most benign changes aren't allowed. Nothing
     

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