HELP! Wrong color on order sheet - can anyone with Dodge or SRT help?

Discussion in 'Dodge Charger SRT 392' started by Trentster, Jun 3, 2015.

  1. Trentster

    Trentster Active Hellcat Member

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    Don't ask me how, but the car color on my order has been mysteriously changed. I went into the bank to get pre-approved for financing and the lady at the bank noticed it. I ordered a Granite Crystal Charger SRT 392. My original VON sheet shows the correct color; however, the updated VON sheet with the VIN assigned shows Billet Silver- and I never noticed it until the lady at the bank pointed it out. I just called the dealer and the order is locked. My dealer has been great! They are making calls, but so far they haven't been able to change it. I ordered a Granite Crystal Metallic car!!! I would really like to get this changed without messing up my order. Any ideas?

    My car is in D status.

    VON: 34206545

    VIN: 2C3CDXEJ9FH876781

    UPDATE: My color was successfully changed. My dealer manager called their FCA rep and the distributor. In turn they called the factory and had the color changed. It took 24 hours to update in the system. Great news!!!

    Trentster
     
    Last edited: Jun 4, 2015
  2. Brampton Builder

    Brampton Builder Gold Member

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    If it's got a vin I highly doubt it can be changed.
     
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  3. Trentster

    Trentster Active Hellcat Member

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    Ah man, I just want to throw up right now.
     
  4. Trentster

    Trentster Active Hellcat Member

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    I called SRT- they had no idea on what to do except contact the dealer. SRT did say my car is scheduled to be built around June 22nd, but that it is still in D status. Silver wasn't even a color my family discussed. My wife and I sat down with the kids and we voted on B5 Blue, Torred, and Granite Crystal Metallic. The Granite Crystal Metallic won out 3 to 1 (my son wanted blue). I'm going to be super bummed if I get a silver car. This is the entire reason we ordered!!! All of my paperwork says Granite Crystal Metallic; including my dealer Configuration Preview. But my Priced Order Confirmation (POC) with VON and VIN says Billet Silver Metallic. How could I have missed this? I've gone over my order so many times, and it took the lady at the bank to point it out- unbelievable!
     
  5. Sublimecat

    Sublimecat Silver Member

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    The dealer cannot change it but it can be changed. The dealer will have to work through his rep at the corporate office to get it done. I had the dealer change options on my car after it was D1 so I know it can be done. Good luck.
     
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  6. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    I would go to my dealer, speak with top mgt or ownership and have them call your FCA rep directly...on the speaker phone...with you there. Tell them what happened. If anyone can do the change of color, it would be your FCA rep. Do it asap because once it goes D1, it is a done deal. Now hurry...go go go...good luck. Let us know what happens.
     
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  7. Trentster

    Trentster Active Hellcat Member

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    Thanks! That's promising.

    Also- I'm only working with the store manager at this point. Headed to the dealer now.
     
  8. RDLSRT

    RDLSRT Silver Member

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    I wouldn't take it if the color isn't what you want. Reorder and wait a little longer.
     
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  9. MikeD1

    MikeD1 Silver Member

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    The kids had a say in the color ? I must be an ogre, here if they don't like what I drive they are welcome to walk & ride their bikes.
     
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  10. hellcat1

    hellcat1 Gold Member

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    I maybe wrong,, but isn't granite and bullit the same color
     
  11. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    I hope you get everything figured out! I do want to get my exterior color change. I actually have a B5 on order but it was a dealers order that they placed on 5/29 which is not in a D1 status, that I just happen to find.

    They were willing to attempt to change some options but they won't change the car exterior color. I personally think they are thinking i'm going to back out, which that was the reason for my 2K deposit. I personally want Torred. I've been trying to find different ways of getting in touch with FCA but I haven't been lucky thus far.
     
    Last edited: Jun 3, 2015
  12. 2mopars

    2mopars Gold Member

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    Silver with black stripes is Sooo nice
     
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  13. B5 Blue

    B5 Blue Platinum Member

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    It's an omen B5 is the best
     
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  14. SRT HC

    SRT HC BANNED

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    Must admit Silver would be way down the list of colors, but it would take well to matte black vinyl stripes, accents, hood. If mine it would have to have a matte black wrapped hood... at dealer's expense????
     
  15. FreightTrain

    FreightTrain Comfortably Numb

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    no granite is dark,
     

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