New engine for oil leak?

Discussion in 'SRT Hellcat General Discussions' started by Usual_Suspect, May 11, 2016.

  1. Usual_Suspect

    Usual_Suspect Rookie

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    Greetings Gentlemen, Ladies,

    I have been lurking here since I learned that I would be getting my Hellcat, but this is my first post. I hope it is of interest to the Hellcat.org community.

    For the past few years, I have admired the newer body style Challengers when I would see them driving by. When I heard about the Hellcat performance package, that was it. I had to have one. I placed my order in November of 2014. I was led to believe from the salespeople that it was unlikely I would get one due to the low production numbers. However, around July of 2015, two salesmen from the dealership came to my door to inform me that my vehicle was on the assembly line.

    Unfortunately, my Challenger leaked oil from Day One. I was disinclined to immediately return it to the dealership just because it was "spotting." It wasn't until approximately 2,600 miles (about six weeks ago) that I took it in for service. It has some of the usual bugs like the rough idle, the sporadically down-shifting right-hand paddle, and the rear end whine among others, but I stressed at the dealership that it was the oil leak that I wanted fixed.

    The service department kept it for just shy of three weeks. The Service Representative indicated that the technician was having difficulty locating the leak, then it was found on top of the engine after pulling the blower, then FCA wanted them to disassemble the blower for inspection, and so on. I didn't speak with the technician, but I have the invoice in front of me. It reads: "replaced VVT solenoid" and "found heavy oil in intake runners." They also replaced the PCV valve per Star recommendation.

    It was evident right away that it still leaked, but I drove it for a week to make sure that I wasn't observing some residual oil that was trapped in the undercarriage. I took the car back to the dealership last Saturday.

    Here is the "punch line." I received a phone call from the Service Representative yesterday. He said that the tech confirmed that it was still leaking, and... <pause for suspense building> FCA has ordered them to replace the engine.

    I look forward to reading your comments. I can try to answer questions, but I doubt that I know anything more beyond what I've written.

    Regards.
    Usual_Suspect
     
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  2. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    I would start checking into your States lemon law just to know your rights.I have had my first cat replaced under it as has others. If you need anything let me know if I can help.
     
  3. Steven_sbs

    Steven_sbs Browncoats Unite Gold Supporting Member

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    Points to dealer and Dodge for replacing the engine without having to b!tch and complain and fight with them. Sounds like things are going well. Keep us posted.
     
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  4. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    Points taken away for allowing the car to leave still leaking oil. If the customer noticed it why wouldn't the tech? He said in his post it was evident it was still leaking oil but he drove it home anyway.
     
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  5. TNCHARGER

    TNCHARGER SRT Hellcat Supporter Gold Supporting Member

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    Totally agree with the above...aggravating to have to deal with an issue with a new vehicle but it is mechanical and stuff happens. ....My wife had a 1993 Cadillac that dripped oil. After many visits and fail attempts to fix Cadillac replaced the engine without argument.
     
  6. MABBRYFL30

    MABBRYFL30 NYS President Hellcat Car Club Gold Supporting Member

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    This absolutely sucks and it's terrible that anybody should have to go through this

    It is going to take some time to get parts for repairs
     
  7. JeffL

    JeffL VIP Hellcat Member

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    if you are making payments dodge should be on the hook for those as well while the car sits in shop.
     
  8. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    Totally disagree, yes mechanical problems happens but the car was still leaking oil when it was picked up. What would have happened if the engine seized up because of the problem and cause an accident. Would you call that responsible? Would you call that caring for the customer and public safety?
     
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  9. TallCool1

    TallCool1 Gold Member Hellcat Car Club Gold Supporting Member Nat'l Hellcat Tech Advisor HCC Charter Member

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    Engines get replaced and cars are fine after that. If that doesnt sit well with you, you may have recourse under lemon law. Here there is a set time that a dealer and Dodge would have too return the car repaired too you, and of it wasnt repaired within 3 trips, that if total time was exceeded, they have to buy car back, if you make the demand. For 2 years.
     
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  10. blaze

    blaze ☆★✪ The Watcher ✪★☆ Hellcat Car Club Gold Supporting Member

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    congrats on your cat and welcome to the forum! new engine! awesome! :)

    are you happy with that outcome? personally i would be.. sounds like you had some problems with that vehicle from the beginning you should not have to put up with.. Dodge did the right thing in my opinion..
     
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  11. Aarcuda

    Aarcuda Gold Member

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    michaelneopolotano, ive read many of many of your posts and you are way to anal about problems. Sheit happens. the tried to fix it. they thought had. they gave it a shot and got the car back to the customer. So it was still leaking. It DIDNT LOCK UP. It DIDNT CAUSE AN ACCIDENT. It didnt do any of the wild and crazy thoughts you have running through your head so stop being so damn critical. I suppose everything you do in life is perfect without fault and never needs correcting. Well congrats. U are one in a million.

    The offered a new engine. Id jump on it. Hell I hope they give me a new engine at 7 years 11 1/2 months at 119,500 mile of my 8yr 120,000 mile extended warranty.

    gezz man, lighten up francis. stuff breaks. stuff leaks. stuff can be fixed. ***** when sheit breaks and they dont do anything,
     
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  12. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    Ok I give up FCA is the greatest thing since sliced bread. They are the best at customer service and their service departments never make mistakes. There has never been a complaint and they always address customers issues in a timely and satisfying manner.
     
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  13. blaze

    blaze ☆★✪ The Watcher ✪★☆ Hellcat Car Club Gold Supporting Member

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    dude you are a bit anal sometimes.. you walked from a few hellcats many people would have jumped on in a second. to each their own. but you are in the minority on this one. FCA has been kicking ass and taking names ever since the Hellcat was introduced and taking great care of any problems that have arisen with a few exceptions here and there...life is good man.
    do not sweat the small stuff just pet the sweaty stuff.. er something like that.. yeah his whole car could have caught fire from some faulty whatever, but it didnt and now he is getting a brand new engine.. chillllll duuuuuuuuude lol
     
  14. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    I agree I am one in a million thank you. So far as being anal in my posts I don't think anymore then some. Unless you mean looking out for customers over automobile manufacturers then plead guilty.
     
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  15. TNCHARGER

    TNCHARGER SRT Hellcat Supporter Gold Supporting Member

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    I assume the tech thought he fixed the leak...he just may have not duplicated the cause of the leak or maybe the leak took time to start. I guess if the engine had seized up they would replace it under warranty. I think the dealer and Chrysler took care of the Op as well as could be expected. Some things take time to fix.

    As far as causing an accident I assume the OP was referring to the leak as 'drops" not pouring. Cars travel every road in the country leaking oil every day and so far I haven't read about an accident cause by them unless a large quantity of oil spilled out.
     
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