Nitto 555R mounted and balanced, now I have damage...

Discussion in 'SRT Hellcat Wheels and Tires' started by FINALLYSATISFIED, May 6, 2016.

  1. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    So I noticed this damage today. I don't want to be a prick but for some reason I'm not ok with this knowing I paid $70K for the car and another $1700 for ceramic pro. Damage seems excessive for just a mount/balance.

    I take my wheels to get the new tires on and I come out with this. I noticed a few more nicks on the rims more than the front. Now I can't say it's damaged from them but there are enough to notice. I had Ceramic pro on the Rims and Wheel barrels too.

    What do you guys think?
     
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  2. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    image.jpeg Another pic.
     
  3. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    image.jpeg Another another...
     
  4. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    image.jpeg Last one.
     
  5. TallCool1

    TallCool1 Gold Member Hellcat Car Club Gold Supporting Member Nat'l Hellcat Tech Advisor HCC Charter Member

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    Took me 6 months too know where, and who, should do it in my tiny town. (Feel your frustration...)
     
  6. Tire God 2.0

    Tire God 2.0 Senior Hellcat Member

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    Looks like either they let the wheels fall on the brakes when unbolting them, or using a metal wheel weight knife to strip old weights, or they clamped the wheel from the inside while changing the tire or to seat the beads. Actually, the second to last pic with the two "holes" basically look exactly like the two spikes on the back of the wheel clamps. No bueno
     
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  7. Tire God 2.0

    Tire God 2.0 Senior Hellcat Member

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    Some tires don't air up till you unclamp the wheel. Inexperienced techs will also close the clamps and then open them so the clamps hit the barrel to hold the wheel still so they can air the tire up. I would recommend finding a shop with a leverless changer. :(
     
  8. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    What would you?

    I'm already expecting push back once I go back because no business likes to think they did something wrong. I can't to think that everytime someone goes to get new tires mounted they should expect this or am I wrong?

    Reason why I went here, a fellow Hellcat owner experienced good things about them and had no wheel damage on his rims.
     
  9. Tire God 2.0

    Tire God 2.0 Senior Hellcat Member

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    No this is something that we would pay to get fixed immediately if someone made that stupid mistake. On the other hand, they only let me work on that kind of stuff and with the leverless changer. Best advice is to stay calm, don't act angry or irate it will only make them more defensive. Just show it to the manager. Then have him show you the backside of the wheel clamps. You will see exactly what im talking about. It won't clamp properly and if they are trying to put the tires on the wheel it will spin on the two metal spikes, and drag a huge line just like that.
     
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  10. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    Being calm is the opposite of what I do in my line of work, lol. But you are right, I'll go in tomorrow and talk with the manager. I just hope they saw it was there mistake and pledge to fix it.
     
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  11. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    My question I guess would be what would be a "fix"?
     
    Last edited: May 6, 2016
  12. Tire God 2.0

    Tire God 2.0 Senior Hellcat Member

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    Yes. Just remember even though that's their job, they are human and make mistakes. Yelling and screaming doesn't do any good, can only make things worse. We have a wheel repair company that fixes curb rash and all that, they re-machine the wheels, true them and repaint them. I hope that shop has a similar source. And if they for some reason are a shady shop and don't want to fix it, just keep going higher up the chain until you find someone that will get it resolved. Nobody likes fingers pointed at them, but if they have integrity to do what's right, they will fix it. But be sure it was not already there. It is something that's hard to prove unless you catch it before you leave, or show the manager that there are no scratches before they start. I go over that every time. You would be suprised how many people try to get us to pay for their messed up wheels that we did not cause. We show the customer in the parking lot scratched wheels, body damage, ect.
     
    Last edited: May 6, 2016
  13. Tire God 2.0

    Tire God 2.0 Senior Hellcat Member

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    We even notated it on the invoice. "Customer is aware of scratches on wheels, or customer is aware of body damage prior to service."
     
  14. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    That's the problem I hope I don't have to deal with. Tires were never replaced until now. The OEM tires they took off and disposed. If they try to say they didn't do it, I'd have no choice but to get a lawyer then.

    All the tire residue they left is still on the tire/rim too.
     
  15. FINALLYSATISFIED

    FINALLYSATISFIED Silver Member

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    I got no invoice or anything. Signed my check card receipt that's it.
     

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