Not receiving email notifications

Discussion in 'Site Help and Support' started by John G., Oct 28, 2016.

  1. John G.

    John G. Active Hellcat Member

    Joined:
    Oct 18, 2016
    Messages:
    124
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Spokane WA
    Vehicle:
    Challenger SRT Hellcat
    Hi - I signed up for email notifications of new posts and new threads but I'm not receiving any emails. Can you help me with that? Thanks.
     
  2. WERA689

    WERA689 SRT Hellcat Admin Staff Member

    Joined:
    Oct 3, 2014
    Messages:
    216
    Likes Received:
    64
    Trophy Points:
    178
    Location:
    North Metro Atlanta
    Vehicle:
    Charger SRT Hellcat
    Are you selecting "Watch Thread" on those threads you wish to follow? (The watch thread button is at the top right of the thread, below the Pinterest/Google/Twitter/Facebook buttons). The notifications are for threads you've chosen to watch, and will also notify you of any Private Messages you might get. Also, verify that your email is entered correctly...even a minor typo will prevent them from getting to you. There's no way for you to be notified of new threads, however...you DO have to tell the system to follow a thread first.
     
  3. John G.

    John G. Active Hellcat Member

    Joined:
    Oct 18, 2016
    Messages:
    124
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Spokane WA
    Vehicle:
    Challenger SRT Hellcat
    Thanks for your help. Yes, I selected "Watch Thread" on all those I'm interested in, including this one. I double checked my email address, and it is correct.
     
  4. WERA689

    WERA689 SRT Hellcat Admin Staff Member

    Joined:
    Oct 3, 2014
    Messages:
    216
    Likes Received:
    64
    Trophy Points:
    178
    Location:
    North Metro Atlanta
    Vehicle:
    Charger SRT Hellcat
    Another thing to check....is the site on your email whitelist? It's possible that they're going out, but that your inbox is rejecting them as possible spam. If that's NOT the case, and your whitelist is properly set, I'll bump this up to tech support for followup. FWIW, I did get an email to let me know you'd replied, so I think the system is working correctly. Look for "hellcat.org@vsobr.com" on your whitelist.
     
  5. MABBRYFL30

    MABBRYFL30 NYS President Hellcat Car Club Gold Supporting Member

    Top Poster Of Month

    Joined:
    Feb 10, 2016
    Messages:
    5,350
    Likes Received:
    2,239
    Trophy Points:
    568
    Vehicle:
    Challenger SRT Hellcat
    You can sign or uncheck
    Certain things you do or don't want email reminders on. I like to get emails when I have new PM started or sent. Also when trophies are awarded and stuff like that
     
  6. John G.

    John G. Active Hellcat Member

    Joined:
    Oct 18, 2016
    Messages:
    124
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Spokane WA
    Vehicle:
    Challenger SRT Hellcat
    I checked my spam folder, and it is empty. My spam filter is off, so spam should be going into my inbox.
    I'm sorry, I don't know what a whitelist is, but I added "hellcat.org@vsobr.com" to my contact list; is that the same thing?
     
  7. WERA689

    WERA689 SRT Hellcat Admin Staff Member

    Joined:
    Oct 3, 2014
    Messages:
    216
    Likes Received:
    64
    Trophy Points:
    178
    Location:
    North Metro Atlanta
    Vehicle:
    Charger SRT Hellcat
    I'm not 100% certain, but I believe that should do it. If so, you should get a notification of my reply here.....did you?
     
  8. John G.

    John G. Active Hellcat Member

    Joined:
    Oct 18, 2016
    Messages:
    124
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Spokane WA
    Vehicle:
    Challenger SRT Hellcat
    Nope.
     
  9. WERA689

    WERA689 SRT Hellcat Admin Staff Member

    Joined:
    Oct 3, 2014
    Messages:
    216
    Likes Received:
    64
    Trophy Points:
    178
    Location:
    North Metro Atlanta
    Vehicle:
    Charger SRT Hellcat
    Then I'm out of ideas....it's working fine for me. I'll get Tech Support to take a look at your account setup...maybe they'll see something I don't. May take a few days to sort out, but I'll message them now.
     
  10. John G.

    John G. Active Hellcat Member

    Joined:
    Oct 18, 2016
    Messages:
    124
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Spokane WA
    Vehicle:
    Challenger SRT Hellcat
    Thank you!
     
    • Like Like x 1

Share This Page