Ordering Problems

Discussion in 'SRT Hellcat General Discussions' started by sunger, Sep 18, 2014.

  1. sunger

    sunger Senior Hellcat Member

    Joined:
    Sep 17, 2014
    Messages:
    111
    Likes Received:
    36
    Trophy Points:
    58
    Vehicle:
    Challenger SRT Hellcat
    I'm not sure of what anyone else may have experienced when trying to order a hellcat, but here in southern California its been a disaster.
    I first talked to a dealer in July about ordering, and they quoted the price as MSRP, and said they would contact me when the order time neared. I heard nothing back from them, so I finally called. They said for me to get in right away (that day) to place the order and were sorry for not getting back to me. I went in that day and sat down with a brand new salesman. Quickly I was approached by the sales manager who said there would be a $5000 dealer mark up. I said that I was quoted MSRP, and gave him the name of the person who quoted me. After a little shuffling they took my order by writing it in a sheet of notebook paper and said they would be in touch. I called back 2 weeks later because I didn't hear from them, and they apologized and said they were only allocated 3 cars and that they were sold to people who placed an order before I did, but they were still trying to get me one.
    I went to another dealer and was told flat out that they could get me one, but there was a $15,000 mark up. I passed. I then filled out a "Build your own" car on the Dodge site, and was contacted by another dealer who said they were only getting one, and there was nothing I could do, and they all had mark ups.
    I saw the name Columbiana Dodge, which is in Ohio, on a discussion thread, and contacted them. Immediately they responded and within a day I ordered a new hellcat at MSRP, and I received an order number quickly. I'm hoping for a VIN, but at least I'm making headway.
    I am a long time Mopar guy, and to say that I am disappointed with dealers in my area is an understatement. Dodge Chrysler Plymouth was a working mans car (well, maybe not Chrysler) for a long time, and to see the level of professionalism at dealers in my area is a disgrace. There was a time when the Dodge brand was the 2nd largest manufacturer of cars, only behind Ford. Wow, has that changed. I will gladly pay the shipping to California when the car arrives in Ohio, but only wish I could get it serviced somewhere than a So Cal Dodge dealer. I don't care to support them in any way at all.
     
    • Agree Agree x 1
  2. Tspoon

    Tspoon VIP Hellcat Member

    Joined:
    Sep 7, 2014
    Messages:
    425
    Likes Received:
    147
    Trophy Points:
    83
    Location:
    Houston, Texas
    Vehicle:
    Challenger SRT Hellcat
    Same old crap here in Houston, pretty much what you are talking about, most of the sales staff played dumb or only getting in a few.

    It would be nice to order directly from Dodge and cut out all the Bull.
     
  3. sunger

    sunger Senior Hellcat Member

    Joined:
    Sep 17, 2014
    Messages:
    111
    Likes Received:
    36
    Trophy Points:
    58
    Vehicle:
    Challenger SRT Hellcat
    There was a day when car salesmen were true salesmen, but that seems to have passed. It makes more sense to me for a dealership to sell 5 cars at MSRP, than 1 at a mark up. I would have people lined up waiting to place an order, and taking everyone of them. Then I would call Tim...whatever his last name is, the Dodge CEO, and push for my customers cars. But what do I know.
     
  4. Mopurr

    Mopurr Gold Member

    Joined:
    Aug 28, 2014
    Messages:
    164
    Likes Received:
    101
    Trophy Points:
    293
    Vehicle:
    Challenger SRT Hellcat
    Sorry to hear about the trouble you experienced with your dealer....

    Going forward, don't trust anybody and get everything in writing. You'll save yourself a ton of frustration.
     
  5. sunger

    sunger Senior Hellcat Member

    Joined:
    Sep 17, 2014
    Messages:
    111
    Likes Received:
    36
    Trophy Points:
    58
    Vehicle:
    Challenger SRT Hellcat
    Good advice, thanks.
     
  6. ArtOfNoize

    ArtOfNoize Silver Member

    Joined:
    Sep 24, 2014
    Messages:
    268
    Likes Received:
    94
    Trophy Points:
    138
    Location:
    Toledo Ohio
    Vehicle:
    Challenger SRT Hellcat
    Sorry to hear that. I had just the opposite experience. No problems, no markup. I've used the same salesman for awhile though. And he let me know immediately when the order banks opened and I was there within 15 min. It's a shame you had to go through all that. It should have been an enjoyable experience for you.
     

Share This Page

Search tags for this page
challenger hellcat problems
,
dodge hellcat ordering problems
,
dodge hellcat problems
,

hellcat problems

,
latest hellcat ordering problems forum
,
ordering problems dodge hellcat challenger
,
problems ordering dodge hellcat
,
problems ordering hellcat challenger