Phone Calls

Discussion in 'SRT Hellcat General Discussions' started by gasser, Aug 10, 2015.

  1. gasser

    gasser Silver Member

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    Just talked to the lady at the voucher calling part of SRT'

    She said all the phone calls had been made.
     
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  2. Cartyme

    Cartyme Gold Member

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    I called today and she said she had left me a voice mail which I never got! In any event she said I qualify and would send me the voucher within 1 week! Hopefully I will not get stroked like my 2015 order that never got built.
     
  3. gasser

    gasser Silver Member

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    I guess I never got a Von so no voucher. Not a happy camper with FCA. Or dealer
     
  4. DShatzer

    DShatzer Gold Member

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    Dealer is your point of contact into FCA.
     
  5. cole3986

    cole3986 Gold Member

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    Has anyone received their voucher?
     
  6. gasser

    gasser Silver Member

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    Very true . but my dealer didn't build A8s nor did he schedule production . Both at fault
     
  7. Tazman

    Tazman Silver Member

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    If you never got a VON, then FCA wouldn't be calling you for a voucher. This sounds more like your Dealer never really put in an order for you, which is not FCA's fault. They / you get a VON pretty much as soon as the dealer inputs the order into FCA's system.

    Also... if they took your order after the middle of March... they either lied to you, or should have told you that they couldn't order until the order banks would be opened back up in August. Order banks were closed back in March, meaning they couldn't even input an order if they wanted to.
     
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  8. gasser

    gasser Silver Member

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    I've already jumped them today also . It never got past BX . I'll wait for my plum crazy now.
     
  9. gasser

    gasser Silver Member

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  10. Tazman

    Tazman Silver Member

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    If you went to BX... then you DID get a VON.

    VON = Vehicle Order Number, Status BA, BB, BD, BE, BG, BX, C = You get a Voucher.
    VIN = Vehicle Identification Number , Status D and on... = You get a car. (Rumor that some C status would also get a car)

    Get the VON number from the Dealer if it was at BX... and call 1 800-998-1110 option 6 and give them your VON and info to get your voucher.
     
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  11. gasser

    gasser Silver Member

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    Ordered 2/16/15
     
  12. gasser

    gasser Silver Member

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    I will check tuesday
     
  13. DShatzer

    DShatzer Gold Member

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    Sort of true. FCA never stopped building A8s, and they are still scheduling cars to be built. If your dealer never submitted a sold, written order to FCA, they would have no idea they needed to schedule a build for you. I am probably just too confused. I hope you get a car this (2016) year. Good Luck!
     
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  14. gasser

    gasser Silver Member

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    I made a mistake It was BA so that should still be good for voucher. The more I think about it something isn't right with what is going on. Thanks for all ur concerns
    I do also. I'm not sure what went on there. I've been 1100 miles from true dealer thru most of this deal and going thru some health issues. At least I will be there for this one. Thanks
     
  15. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    Good Luck and hoping the voucher gets to you. Everyone's posts regarding VON's is correct. If you were in BA, the you should have a VON. My dealer did send me a copy of the new 2016 ordering procedures e-mail he got from our regional FCA rep. In that email, the FCA rep did mention that those in C status would also be built in MY 2015. Of course, C status is one of those codes which I don't think I have totally figured out yet:rolleyes:
     
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