So I need advice

Discussion in 'SRT Hellcat Purchasing' started by Bail Out, Apr 1, 2015.

  1. Bail Out

    Bail Out Rookie

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    I ordered my Hellcat Challenger on 9/16/15. Status changed to D status and i got a VIN number on 3/27/15. When i ordered the Cat I ordered the vehicle with Black Laguna leather. After the vehicle went D status I was provided a new updated sheet. The seats were changed to Premium Leather Trimmed without my knowledge or permission. So anyone have any advice on how this can happen. The dealer said that dodge often changes custom orders without telling the buyer or dealership. Any truth to that? I've talked to the dealership and told them they need to change it back, they said that they can't. I called SRT and they told me that it can be changed but the dealership must make the change. I told them that the dealership said it can't be changed. At that point he said to call the area manager and try to have it changed. What are your thoughts on this guys and gals.
     
  2. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Anything is possible they will just point fingers unfortunately
     
  3. Harts

    Harts Gold Member

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    The Dealership can make the change up to D1. I got D status and VIN, changed color of car - the dealer requested it for me. May of held me up a week or so but dealer verified change and car progressed to D1. This was back in late Jan. car was built late Feb, and got it last week!
     
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  4. SublimeHellcat

    SublimeHellcat Silver Member

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    If they won't change it. Then they can discount the vehicle for the cost of the upgraded leather. I don't think you will be disappointed with the higher quality seats. Some people have complained about the standard seats.
     
  5. huggytree

    huggytree Gold Member

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    its $1800, but the leather is really, really nice...in the long run you will be happy......i wanted the cheap, but found one loaded....happy with it.....if your paying msrp id consider it a $1800 adm, but you actually get something for it.....

    i dont order cars for a reason.....i see issues over and over here on this stuff........id rather pick up a car off the showroom floor...learned this lesson in 2011 with my IE
     
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  6. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Isn't laguna and premium the same thing? Thought standard was regular seats. Now I need to look at my order.
     
  7. sublime6spd

    sublime6spd Gold Member

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    Tammie is correct, you ordered Laguna leather which IS THE PREMIUM LEATHER!! I ordered the same ;)
     
  8. Bail Out

    Bail Out Rookie

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    As far as i know there is two different seat codes one is the laguna JB (high performance laguna leather) and the other being UL (Premium Leather Trimmed Bucket Seats). So i am going to the dealership tomorrow and gonna talk to whoever i have to get this changed this is absolute bullshit that they are trying to jerk me around.
     
  9. Tazman

    Tazman Silver Member

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    I've seen "Preimium Leather" on the dealer sites mean the regular seats (looking at the photos)... not the upgraded ones.

    BOTH options are leather.... just the upgrade is the just Laguna Leather, and the standard is the Leather / Alacantara (Suede Looking) mix.
     
    Last edited: Apr 1, 2015
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  10. Bail Out

    Bail Out Rookie

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    I don't think that is correct can someone confirm i have both build sheets and there are two different codes original one was JB changed one is UL
     
  11. sublime6spd

    sublime6spd Gold Member

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    Laguna is the Optional choice for more money, hope that helps
     
  12. Tazman

    Tazman Silver Member

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    options.jpg
     
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  13. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Yes, I just pulled my build sheet and mine says premium trimmed UL. I am not sure how Laguna is listed. image.jpg
     
  14. Bail Out

    Bail Out Rookie

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    Laguna is shown as JB Tammie. Its on my original build sheet.
     
  15. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Okay, then yes if it's UL, it's the standard seats like mine. Sorry, I know very early in ordering the seats were delayed but I didn't think was an issue anymore. I would call SRT also and see what they say that way you will know from them when you talk to your dealer.
     
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