SRT Customer Service Reps you talked to and etc.

Discussion in 'SRT Hellcat General Discussions' started by Carnage, Oct 31, 2014.

  1. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    so here's a list of the SRT customer service reps I talked to and what I think of them.

    Share your experiences with us.

    ****Disclaimer for SRT Reps who visit this site and happens to see this thread: Btw if you are one of those reps please enjoy our site and laugh and not take this thread too seriously lol

    1) Tiffany - super nice and careful about what she says but is forward,
    2) Victoria - older lady, super nice but gave wrong info about hellcat delivery date, she has lost credibility with me completely.
    3) Doug - simple, straight forward, not very much info is given
    4) Dwayne - same as Doug
    5) Dustin - young fella, gives a bit more info than Duog or Dwayne

    All of them are scared to give out accurate shipping info.
     
  2. hellcat1

    hellcat1 Gold Member

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    Veronica ,,, Also had good info
     
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  3. bfusion

    bfusion Gold Member

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    Talked to Doug 1 time. His info: "those Laguna cattle get massaged everyday, listen to classical music, and are penned with no barbed wire." WTF, really? Thought he was a DB. Never called back.:confused:
     
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  4. White Trash

    White Trash BMF Hellcat Car Club HCC Charter Member HCC National Vice Pres.

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    Never asked her name only called once. She seemed like a very nice lady and other than say it's in JS with no future movement. I am just happy to have a Hellcat not a VON and when the call comes from the dealer telling me your HC is ready for delivery then all HELL Breaks lose!!!!
    I will beat this HC like a Redheaded Step Child lol


    WT
     
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  5. magnummrk

    magnummrk SRT Hellcat Supporter Gold Supporting Member

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    Don't really blame them for not wanting to give out info. I am sure they are just reading the info off a screen. Someone else is putting the information in and changing stuff daily. Then we call in and some people(no I don't think anyone on here!) yells at them that they got the wrong information. My dealer told me he had a guy just screaming at him because the delivery date on his scat-pak car changed so many times! I can't remember the last time I actually talked with my salesman. I usually email once a week and ask if there is any new info. he assures me he will email me and tell me when the car actually is on a train.
     
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  6. 70Cuda

    70Cuda Yep, its got a HEMI

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    I called twice. First time because I got my VIN. Talk to Tiffany she was nice told me D1 and was scheduled for build and to call back anytime. I forgot to ask her for the date.

    I waited 3 days called back got Doug. He was very nice and said D1 scheduled. So I asked about a date he said no date. Then went on to explain the plant was closed for a week to gear up Chargers.
    He told me to call back anytime 8a-8p.

    So I really did not get any real info for either of them. Probably the best place to call it your dealer and get the info right from the dealers sales rep. Now that we are into November a new month, the dealer will probably talk to us. They get funny at the end of the month with sales quotas.

    I am just going to lay low and wait a few weeks. Its a waste of time calling SRT since they really don't know much at all and it just frustrates me.
     
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  7. TNDan

    TNDan Rookie

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    Ditto!
     
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  8. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Lmfao
     
  9. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Lmao
     
  10. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    This is how a typical SRT call goes. Very true and thank you for sharing your experience
     
  11. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Ohhhhh! Sounds like Doug might be a visitor to the site. LMFAO!!! Did I mention how COOL I thought Doug was? Lol:D
     
  12. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    No he isn't cool! Dude won't release the shipping info or anything to appease us! Lol
     
  13. bfusion

    bfusion Gold Member

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    Doug visits this site? He is awesome. Did I tell you that he is Downright Badass.. And I hope he can help us get our Cats sooner. Love ya Dougie!!! :D:rolleyes:
     
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  14. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Lmfao I had to update my original post with a disclaimer
     
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  15. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    LMFAO! Nice job! I probably need to have a disclaimer like that with every post I make. "For entertainment purposes only. Poster doesn't really know shizzy about anything:D"
     
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