SRT Customer Service Update

Discussion in 'SRT Hellcat Purchasing' started by Carnage, Oct 6, 2014.

  1. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    So I spoke with my SRT rep. He confirmed 5 things as factual.

    1) my hellcat is being built next week bar no delays
    2) Laguna Black leather is NOT available for Hellcat - ONLY for Viper SRT. So if you ordered black laguna it's not coming, they weren't sure why dealerships had that as an option for some in the order banks earlier on.
    3) Satin Hood, Brass Monkey rims won't be available for a long while, hence another delay. Contact your sales rep change the options if you'd like.
    4) the VOTS (vehicle online tracking system) is inaccurate and will give you wrong updates most of the time, the system cannot tell what is being done when the hellcat gets shipped from the plant to the other TRIM facilities to do the other details then shipped back to Dodge.
    5) the VOTS is giving most of the people Status D and some other status that might be incorrect as well. The rep says to use it with a grain of salt. He said one customer called in and said his shipped so where the hell is it and it was found out that his was not built yet and still pending a build date.
     
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  2. nino

    nino Silver Member

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    Dodge is the one who had Laguna as an option on their web site ??
    I'm not sure I'm buying that !!
    Also a satin hood is just a paint job I can't figure that one out !!
     
  3. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    No laguna was an option on the dealership order banks, Tan was available at this time not black. And yeah I guess Satin must take a lot of time.
     
  4. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Wow! That is really bad news. I was in and talked to my dealer today also just to finalize everything and he said he was not counting on my car until he saw it drive in. He did check and it is sitting in Chicago waiting to load the train, but he indicated that if there is an issue during inspection or anything else, it could be delayed. I really want them to be sure everything is good on the car before I get it so I will be patient. I am still disappointed that they offered options they were not sure they could fulfill. Thank you for sharing this update.
     
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  5. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    I really hope yours arrive safely and sound. Pray for mine to be built next week too ok? Hang in there, good vibes good vibes. I'm glad I could share some info.
     
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  6. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    I am definitely sending you as many good vibes as possible!! I can't wait to see these babies on the road and enjoying everyone's stories about their Hellcat adventures!;)
     
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  7. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Haha thanks so much Tammie! Much appreciated for the good vibes
     
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  8. ArtOfNoize

    ArtOfNoize Silver Member

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    The weather has already taken a crap here in NW Ohio it seems. I'll probably just go ahead and wait for the Laguna and the hood. Unless of course they are not offering it at all and it was just one huge mistake.
     
  9. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Geez, already!? That is a bummer! I don't blame you for waiting. I probably would in that situation too!:) ..maybe...I would like to think I could be that logical??o_O
     
  10. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Yeah just hang in there, this is only coming from SRT customer service side so we will see how it pans out.
     
  11. Tammie

    Tammie SRT Hellcat Moderator Staff Member Gold Supporting Member

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    Yeah, when I called them they told me Hellcats weren't even scheduled to be built yet and 1 day later they started building.:confused:
     
  12. FreightTrain

    FreightTrain Comfortably Numb

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    that's what im going through.. keep telling myself it will be best to wait for the car I want.. and the snow and salt flies early and often up here... still have my fingers crossed tho! ;) maybe ill luck oout and be able to get some sun and brass in the long run? :D
     
    Last edited: Oct 7, 2014
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  13. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Lol weird SRT saying all kinds of stuff
     
  14. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    yeah once it comes in that's gonna be one bad shut yo mouth ride, can't wait to see it!
     
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  15. ArtOfNoize

    ArtOfNoize Silver Member

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    Did the rep says it will never be an option or that it's just going to be a wait?
     

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