Talking to Service

Discussion in 'SRT Hellcat General Discussions' started by GoodCaptain, Apr 6, 2016.

  1. GoodCaptain

    GoodCaptain Gold Member

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    "I was thinking about buying an upgraded shaft for my Hellcat, but what about my warranty?"

    "Not a problem. Unless the shaft caused the issue directly, we'd take care of it."

    "What if FCA sends some SRT down to look?"

    "(Laughs) We'd put your original shaft back in. Done deal."

    Now that's a sensible dealer and they even suggested that I let them put the shaft in. I have ordered a bunch of Billet stuff and the Razors Edge strut brace. I don't know if I'll bother with the shaft, since I likely won't track this car, but dealers with a brain are out there. My friend got about the same response from his dealer in Long Island.


    Robert
     
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  2. MABBRYFL30

    MABBRYFL30 NYS President Hellcat Car Club Gold Supporting Member

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    I would be afraid of the possible drawbacks of noncovered components wait around an ownership. You have to be very careful with modifications like this if you want specific things covered under warranty if something breaks. I know from your post what the dealer said but sometimes want to comes down to the nitty-gritty the story changes
     
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  3. GoodCaptain

    GoodCaptain Gold Member

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    I agree and I probably would not change the shaft. No one cares about a strut brace though. I can see how a pully swap would be a BIG problem though.

    I'm certain that the 707 HP will be enough for a time to come. I was far from unhappy with the SRT 392 power.


    Robert
     
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  4. goingsolo2

    goingsolo2 Beast will be back bigger and better than ever! Hellcat Car Club Gold Supporting Member Hellcat Supporting Vendor

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    What dealership in Long Island said that? Curious because I'm in along Island as well and am putting in the aluminum shaft in 2 weeks.
     
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  5. GoodCaptain

    GoodCaptain Gold Member

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    I don't want to be a jerk about it, but the relationships with dealers can't be posted publicly. I have no idea if they'd be happy to have me post or tell anyone that they're gently bending a rule, but I'd expect not.
    I suggest a nice chat with your dealer and service guy. Be friendly. They're not the devil and just want to have easy days and make some money.

    In my SRT 392 I only did the intake and strut brace. The rest was dressing. Obviously no one's going to fight a warranty over those items. But if you swap a shaft it's really in the dealer's hands as to how to handle it. Did the shaft cause the problem? Did it make your power seat stop working? There's a common-sense element to always be considered.


    Robert
     
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  6. BD2DBONE

    BD2DBONE Silver Member

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    I'm on LI and the head of service at my dealer said that change would void the warranty. Not the entire warranty but that it could be easily become an issue.

    As to your discussion I would just suggest that it was with that individual and who knows if he's there when you need him.
     
  7. Snappycat

    Snappycat SRT Hellcat Moderator Staff Member

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    Agreed..... If it becomes a warranty issue, you go back to get it fixed and say...."Joe told me it would be covered". They say..."Joe doesn't work here anymore"....:eek:
     
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  8. MABBRYFL30

    MABBRYFL30 NYS President Hellcat Car Club Gold Supporting Member

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    Snappycat. Very nicely said. The point about
    The original guy not being there anymore happens a lot
     
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  9. TNCHARGER

    TNCHARGER SRT Hellcat Supporter Gold Supporting Member

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    My service mgr is like the captains...no issue about warranty and mods....but the factory rep could show up at a bad time and they can single handily erase warranty...but I will take the chance..........Robert the shaft would be overkill on a street driven HC...just a waste of $$$...
     
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  10. GoodCaptain

    GoodCaptain Gold Member

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    You're probably right. I read somewhere that the one piece somehow "feels" better or that the two piece has a bit of slop that gets eliminated. Still, I'll likely pass on it, at least for a while.
    A new toy begets more toys. I've ordered a bunch of stuff for the car, but mostly cosmetic. Adding a subwoofer and radar detector as well.


    Robert
     
  11. TNCHARGER

    TNCHARGER SRT Hellcat Supporter Gold Supporting Member

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    I have the DSS aluminum one piece on my HC....can't tell any difference from the OEM....
     
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  12. GoodCaptain

    GoodCaptain Gold Member

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    Okay. That's good info. You do track or plan to track it with DRs I assume?


    Robert
     
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  13. TNCHARGER

    TNCHARGER SRT Hellcat Supporter Gold Supporting Member

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    Mine will see the track. My other car is a 2013 Challenger SRT with a 426 stroker. I race it in the Modern Hemi Shootout races every year. It will run low 11s at a good track. I have a set of MT 305/45/18 DRs that I use on the 2013 and fortunately they will fit the HC.....plus the HC has the lower pulley, 3.09 rear and tune upgrade so it should see low/mid 10s..

    If you want to do a performance upgrade the 3.09 gear makes a big difference and you still don't need the driveshaft.
     
  14. GoodCaptain

    GoodCaptain Gold Member

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    What's involved in the 3.09 rear change and what do I lose?


    Robert
     
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  15. Hellcatmichael

    Hellcatmichael SRT Hellcat Supporter Gold Supporting Member

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    I'm just curious why change something that's not broken? Shouldn't you wait to break your original ds before replacing it. Maybe it won't break.
     

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