UConnect Access Registration Failing :(

Discussion in 'SRT Hellcat Electronics' started by twenty8eight, Dec 30, 2015.

  1. twenty8eight

    twenty8eight Rookie

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    Got my 2016 Challenger Hellcat today...Absolutely love this thing, it is so much fun!

    The only thing not working right now is I cannot get registered for Uconnect Access...

    When I try onscreen, it starts then fails and says "cannot contact servers, please close application and try again"

    I have the 3G icon and 3 bars
    I have held vol and tuner knobs down to perform a soft reset, same result
    I went in to settings->system info and chose reset apps, same result
    I called support via the assist button on the mirror, they had me give them a ton of info (serial #, esn, msid, etc etc) and they said someone should call me within 5-7 days :(

    Anyone had this problem and perhaps have any suggestions? I really want to get this set up...
    Thanks in advance for any insight you can offer...
     
  2. TrackDay

    TrackDay Silver Member

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    Did you try Mopar Owner Connect for help? I found this link that has an option for registering via the internet. You still need a good phone signal it looks like, but it sounds like you have one anyway based on your 3G comments. If you haven't tried it, maybe this is worth a shot.
     
  3. twenty8eight

    twenty8eight Rookie

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    Thanks for the tip TrackDay, yes I tried that as well but it didn't work...
    It took about 24 hours but I got the call from Uconnect support and they said for some reason my radio was not in their system....they added everything and I was able to register successfully..
     
  4. TrackDay

    TrackDay Silver Member

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    Glad it worked out for you.
     

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