Unpair your Uconnect from your phone before UConnect Software Update

Discussion in 'SRT Hellcat Electronics' started by Drig, Apr 2, 2015.

  1. Drig

    Drig Hellcat Member

    Joined:
    Feb 28, 2015
    Messages:
    67
    Likes Received:
    17
    Trophy Points:
    8
    Location:
    Florida
    Vehicle:
    Challenger SRT Hellcat
    After doing the newest software updated a couple days later I went for a ride and proceeded to make a phone call.What happen was the navigation console froze during calling ,which made the panel useless and would not
    shut off even after shutting down the car and trying multiple starts. So of course I figured the battery will drain so I called Uconnect Customer Assistance Center and got a hold of a high level case manager, He proceeded to tell me of another customer with the same issue, but their battery was dead by morning!
    We put are heads together and found the fuse #37 for the radio in the trunks fuse box. That did the trick to shut it down and then proceeded to delete the phone off Uconnect and pair again.

    The Customer Assistance basically said its good practice to delete the phone first before doing any updates because it some how can glitch being there with the older software to the new update.
    Just thought I'd put this out there to help anyone who might come across the same issue I had.
     
    Last edited: Apr 2, 2015
    • Useful Useful x 1
  2. fnkychkn

    fnkychkn swollen member Gold Supporting Member

    Joined:
    Jan 24, 2015
    Messages:
    1,606
    Likes Received:
    697
    Trophy Points:
    463
    Location:
    greasy cardboard box
    Vehicle:
    Charger SRT Hellcat
    been updating RA3-RA4 radios for over 2 years and have never unpaired the customer's phone. first I hear of this symptom caused by failure to unpair phone.
     
    • Useful Useful x 1
  3. Drig

    Drig Hellcat Member

    Joined:
    Feb 28, 2015
    Messages:
    67
    Likes Received:
    17
    Trophy Points:
    8
    Location:
    Florida
    Vehicle:
    Challenger SRT Hellcat
    For the last two years you didn't have an IPhone 6 or android version 5.0
    Uconnect rep said its happening with the newer phones
    Just passing on what I was told.
     
    • Agree Agree x 2
    • Like Like x 1
  4. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

    Joined:
    Sep 21, 2014
    Messages:
    12,107
    Likes Received:
    3,276
    Trophy Points:
    823
    Location:
    Houston, TX
    Vehicle:
    Challenger SRT Hellcat
    Didn't happen to me on my iPhone 6 plus but good to know. Thanks for sharing Drig
     

Share This Page

Search tags for this page
2015 durango how to remove paired phone
,
how to delete paired phone on uconnect
,
how to unpair your phone from uconnect
,
uconnect dodge how to unpair devices
,
unpair a phone from uconnect
,

unpair phone from a 2015 dodge

,
unpair uconnect
,
unpaired uconnect