Unpair your Uconnect from your phone before UConnect Software Update

Discussion in 'SRT Hellcat Electronics' started by Drig, Apr 2, 2015.

  1. Drig

    Drig Hellcat Member

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    After doing the newest software updated a couple days later I went for a ride and proceeded to make a phone call.What happen was the navigation console froze during calling ,which made the panel useless and would not
    shut off even after shutting down the car and trying multiple starts. So of course I figured the battery will drain so I called Uconnect Customer Assistance Center and got a hold of a high level case manager, He proceeded to tell me of another customer with the same issue, but their battery was dead by morning!
    We put are heads together and found the fuse #37 for the radio in the trunks fuse box. That did the trick to shut it down and then proceeded to delete the phone off Uconnect and pair again.

    The Customer Assistance basically said its good practice to delete the phone first before doing any updates because it some how can glitch being there with the older software to the new update.
    Just thought I'd put this out there to help anyone who might come across the same issue I had.
     
    Last edited: Apr 2, 2015
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  2. fnkychkn

    fnkychkn swollen member Gold Supporting Member

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    been updating RA3-RA4 radios for over 2 years and have never unpaired the customer's phone. first I hear of this symptom caused by failure to unpair phone.
     
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  3. Drig

    Drig Hellcat Member

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    For the last two years you didn't have an IPhone 6 or android version 5.0
    Uconnect rep said its happening with the newer phones
    Just passing on what I was told.
     
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  4. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    Didn't happen to me on my iPhone 6 plus but good to know. Thanks for sharing Drig
     

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