VON Holder Customer Journey Map

Discussion in 'SRT Hellcat General Discussions' started by Noquarter, May 7, 2015.

  1. Noquarter

    Noquarter Gold Member

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    This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.

    Customer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.

    To other VON holders.. let me know if I am off base. This is based on my experience.

    [​IMG]
     
    Last edited: May 7, 2015
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  2. Zebug

    Zebug Gold Member

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    well made.....I bet this finds itself circulating in some emails with FCA employees...mainly as a joke to them all but at least they'll see it.
     
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  3. slester1

    slester1 Silver Member

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    Well thought out.

    Its so true.
     
  4. B5 Blue

    B5 Blue Platinum Member

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    Very true. Where is the FCA person on here to see what customers go through?
     
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  5. TIGwelder

    TIGwelder SSDD

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    You talked to him on the phone and he had the nerve to blame your dealer, give you no option or resolution for your issue and basically told you tough shit? What a dbag
     
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  6. Noquarter

    Noquarter Gold Member

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    Basically he eluded to looking for dealer that has allocation but I didn't do that because BF is a friend. Really puts the customer between a rock and a hard place. So I own that part of it I guess...
     
  7. TIGwelder

    TIGwelder SSDD

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    "Yeah, I could just add 4H4 to your POC and get you a car, but instead you can go beg from one of our gouging markup dealers. Tell the rest of the people waiting that not a thought will be given or a finger lifted to make things right. But a few people will get my personal cell number and whatever they want promptly."
     
  8. Noquarter

    Noquarter Gold Member

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    It is what it is now... I am done complaining. The only reason I complained was in hopes it would make a difference but I think all it did was persuade FCA to just not communicate at all with us.

    This map is a gesture to FCA so that they can have a better understanding of what we have been going through. Its easy to lose sight of things in a forum.. this provides a nice view. Even though I injected my personal humor into it.. I really hope someone there at least looks at it.
     
  9. TIGwelder

    TIGwelder SSDD

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    You'll be done complaining when I say your done complaining! Get back to complaining! :D:p
     
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  10. Noquarter

    Noquarter Gold Member

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    Ok....
    FCA treats us like crap!!!
     
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  11. American Muscle

    American Muscle Silver Member

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    It's worst then waiting in line for a ticket to the big show and hoping you're not number 5001 at a venue fitting 5000.
     
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  12. iya0yas

    iya0yas Silver Member

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    Where's John Dodge?
     
  13. Rottie

    Rottie Senior Hellcat Member

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    Mine looks similar but I start in
    August / September. Orderd car 9/24.
    Sometime got VIN
    Car delivered 12/13 with wrong transmission (from then it goes downhill)
    January 1/12 re-entering of order in the system
    Right now at the bottome and expecting 2016 model.
     
  14. Shake&Bake

    Shake&Bake Back to (1) Club?

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    I think the forum members who have Cats, should pitch in for a huge Billboard with the the flow chart, that is above. With Tig's avatar in the background and put it up across the street from Tim K's building. I say "F" the emails, and get proactive. I think we should band together for the greater good. In the words of John Belushi, in Animal House, "was it over when the Germans bombed Pear Harbor, HELL NO! Now quick somebody get a Lincoln and turned it into a giant cake that says, "eat me," and lets go
     
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  15. TIGwelder

    TIGwelder SSDD

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