Warranty question: loaner cars?

Discussion in 'SRT Hellcat General Discussions' started by Andi, Feb 19, 2015.

  1. Andi

    Andi Silver Member

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    Sorry if this is a dumb question.. I'm trading in an M3 for the Hellcat and I'm concerned I may have been spoiled by BMW service... The Hellcat will be my daily driver, so I'm wondering: if something breaks on a Hellcat and you have to take it to a Dodge dealer for repair.. does Dodge/SRT provide a loaner car?
     
  2. FreightTrain

    FreightTrain Comfortably Numb

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    yes, someone stated that they do..if a dealer gives you a hard time just call SRT and they will set it up thru your dealer... NOTE it "might" be a matchbox fiat that you get :D
     
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  3. Dubya

    Dubya Silver Member

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    Not a chance. I'd compare it to a trip to Wal-Mart. You can get what you need, but the experience will most likely suck.
     
  4. magnummrk

    magnummrk SRT Hellcat Supporter Gold Supporting Member

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    I think it depends on the dealer.

    The Dodge dealer I usually use that is local will give you a loaner car.
     
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  5. Helldog

    Helldog Silver Member

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    Usually they provide a shuttle back home. Typically have to get a rental car.
     
  6. F6F

    F6F BANNED

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    I had a problem with my SRT8 last year and it was covered by the warranty. After complaining on my dealer's FB page the manager gave me a loaner at no cost. It is all about talking to the right person.
     
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  7. TallCool1

    TallCool1 Gold Member Hellcat Car Club Gold Supporting Member Nat'l Hellcat Tech Advisor HCC Charter Member

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    SRT 2015 Hellcats free tow and loaner car call SRT. Dealer may or may not provide the car a dodge or lot car is not guaranteed but you are entitled to a loaner and tow.
     
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  8. CubeMan

    CubeMan Tri-State Overlord

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    Yeah American car companies aren't the best on loaners at all. All euro car dealerships give out 60-70-80k cars as loaners no problem to even people who bring their 90's Mercedes or BMW into service.
     
  9. Dubya

    Dubya Silver Member

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    Hey Andi, I just noticed you are in Frisco. If you find a dealer that will provide a loaner please let me know I've had zero luck at all the Chrysler dealers in Weatherford,Ft. Worth, Arlington and Grand Prairie.
     
  10. Dubya

    Dubya Silver Member

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    Cadillac is pretty decent with loaners but boy they sure try to stick it to you for every little thing when you go in for service.
     
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  11. Joschoice

    Joschoice Hellcat Member

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    With our 09 SRT8 we were given loaners even for oil changes.... Seems a bit extreme, but it was included...
     
  12. rubbel

    rubbel Gold Member

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    I always get a loaner on my 2003 BMW. They just toss me the keys to one of the BMW's available. I just pay for fillup before I return the car. I am buying the Hellcat out of state so I will definitely push SRT to arrange a free loaner for service time. My local dealer wanted to rip me off for + 10K on a car so I may look for service farther away from home. a loaner would be a necessity.
     
  13. Carnage

    Carnage SRT Hellcat Supercharged Moderator Staff Member Hellcat Car Club Gold Supporting Member HCC Charter Member

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    All the dodge dealerships I've been to no loaners provided.
     
  14. Andi

    Andi Silver Member

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    Since I got so many differing answers on this.. I called SRT. Spoke to Duane (whom I've chatted with multiple times online asking about my order:) ). Great news. Duane at SRT confirmed that for SRT Hellcat owners, if your Hellcat is in Dodge SRT service during the warranty timeframe for a warranty-covered repair, SRT will arrange for either a loaner vehicle or pay for a rental car, for up to 5 days. So this is great news.

    I then asked "what if it takes longer than 5 days to repair and the car is undrivable? (i.e. engine failure, etc)." He said that would be on a case by case basis but it's very likely the loaner or rental would be covered till you got your car back fixed.

    And what about oil changes / non-warranty service? "Nope, we don't do loaners for that."

    OK... so not quite as good as luxury brand service, but still a lot better than worst-case-scenario..
     
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  15. 70Cuda

    70Cuda Yep, its got a HEMI

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    My experience between Dodge service and BMW. The BMW gives you just about anything to drive even just for an oil change. They gave me Z4, 525,325x, once I got a Porsche Cayenne, MB e class, MB C class.

    Dodge won't give you a loaner for an oil change they make you wait there in the dealer but they have donuts and popcorn. If you need a loaner they will have you picked up by Enterprise and its a total inconvenience.

    BMW does a much better job with the loaner cars. I don't drive BMW cars anymore for other reasons that I will not go into here.
     

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