Wheel Damage at dealer

Discussion in 'SRT Hellcat Wheels and Tires' started by ManicMechanicMD, Sep 17, 2015.

  1. ManicMechanicMD

    ManicMechanicMD Silver Member

    Joined:
    Feb 9, 2015
    Messages:
    437
    Likes Received:
    136
    Trophy Points:
    153
    Location:
    Kansas
    Vehicle:
    Charger SRT Hellcat
    Oh, the saga continues. So I was talking with some folk in another thread about wheel balance. I started to notice that there was a vibration at a certain speed, about 52-60. I have about 1800 miles now but it seemed to be getting worse, so I took it in. They drove it (in Valet mode) and said they didn't notice it but balanced everything anyway. One wheel needed a quarter ounce and the left rear tire needed to be dismounted and rotated on the wheel itself.

    Well, I checked when they were done and didn't notice anything. They were very nice and the facility isn't even a year old so their equipment is top of the line. However, even though the dealer has some fancy expensive machine that's supposed to protect my wheels, they went ahead and marred the edge of the wheel. I noticed it too late in the day to have them look at it. I think it was on the bottom side at the dealer but up top where I could see it when I got home.

    I took it in this morning and they looked at it. It's clearly not from a curb or anything like that given the direction of the damage. The tire in that location is also pristine so it's clearly not something I did. I'm quite familiar with every inch of those wheels given the brake dust and grime I've cleaned off of them.

    My question to you all is your feelings on having it repaired vs outright replacement. They have me set up with a wheel repair guy that's supposed to be very good, and when the service tech told him the color of the wheel he knew it was for the Hellcat so he's familiar. I'm willing to let them try to repair it, but if it doesn't look completely factory, i.e. I can still see where the damage was, then I am going to request a new wheel entirely.

    Is that asking too much? I mean the car is only 3 months old and they were fixing an issue the car had from the factory. I paid extra for the Brass Monkey wheels and I'm afraid that it's just not going to look the same. Wheel 2.JPG Wheel 1.JPG
     
  2. cruizinrc

    cruizinrc HCC New Jersey State President Hellcat Car Club HCC Charter Member

    Joined:
    Jan 26, 2015
    Messages:
    863
    Likes Received:
    397
    Trophy Points:
    213
    Vehicle:
    Challenger SRT Hellcat
    I would edit to see finished product then if not happy I'd ask for a new wheel
    Ron
     
    • Agree Agree x 1
  3. hellcat1

    hellcat1 Gold Member

    Joined:
    Sep 27, 2014
    Messages:
    10,668
    Likes Received:
    2,026
    Trophy Points:
    778
    Location:
    Michigan
    Vehicle:
    Challenger SRT Hellcat
    I agree, give them a chance to fix it,, they sound stand up,, I'm sure they will make it right
     
    • Agree Agree x 1
  4. Angel

    Angel Gold Member

    Joined:
    Aug 19, 2015
    Messages:
    1,208
    Likes Received:
    528
    Trophy Points:
    313
    Location:
    League City, TX
    Vehicle:
    Challenger SRT Hellcat
    Damage is already done so I vote on giving them a chance to fix it. Sucks that happened to you. I've used Discount Tires in my are and tires is all they do and they gouged two of my rims on my 2013 Dodge challenger Srt8 which was caused by the impact wrench because the young man who was putting on my rims thought he was in a race and wasn't paying attention to what he was doing. So I feel for you. Good luck.
     
  5. Catless

    Catless Silver Member

    Joined:
    Feb 2, 2015
    Messages:
    944
    Likes Received:
    192
    Trophy Points:
    153
    Location:
    Parkersburg, WV
    Vehicle:
    Challenger SRT Hellcat
    Yes if it isn't perfect don't settle for less than a replacement. Our SRTs' wheels are 5 and 6 years old and have no damage anywhere that looks even close to that bad.
     
  6. ManicMechanicMD

    ManicMechanicMD Silver Member

    Joined:
    Feb 9, 2015
    Messages:
    437
    Likes Received:
    136
    Trophy Points:
    153
    Location:
    Kansas
    Vehicle:
    Charger SRT Hellcat
    Thanks for the input. To say the least I was disappointed to see the damage. They noted the condition of the car otherwise and treated it well. The service guy I talked to even said he told them not to wash it as he can see I'm particular and their auto-wash has brushes so he didn't want to do that. Kudos to him for that call.
     
  7. 2mopars

    2mopars Gold Member

    Joined:
    Feb 18, 2015
    Messages:
    142
    Likes Received:
    75
    Trophy Points:
    278
    Vehicle:
    Challenger SRT Hellcat
    My dealer did same thing. Their "expert" wheel guy told them he cannot make rim look perfect so dealer ordered me a new rim. Best of luck. Get the new rim
     
  8. FarAwayFromHere

    FarAwayFromHere Gold Member

    Joined:
    Aug 8, 2015
    Messages:
    1,417
    Likes Received:
    443
    Trophy Points:
    218
    Location:
    CA-NA-DA
    Vehicle:
    Challenger SRT Hellcat
    Yes It Was Dinged!
    I Am Sure We All Dread The First Damage...
    The First One "Hurts The Most"
    I Am Sure They Will Come Good On Fixing It!
    Having Said This,At Least it Is Not In A More Obvious
    place Like On The Thin Body Sheetmetal!
    IMHO Unless It Is A Show-Car And You Drive It,
    Wear & Tear,Rock Chips And Environmental Damage Happens,
    Unlikely To Keep It Mint As We All Know
    "New Cars Are A Magnet To Bad Drivers/Kids
    And Fools Who Cannot Fathom To
    Respect Other People's Property"
    The 2nd One Will Not Be As Harsh
    On The CRINGE Oh Noooo Scale!
    It Sucks But *%it Happens...
     
  9. ManicMechanicMD

    ManicMechanicMD Silver Member

    Joined:
    Feb 9, 2015
    Messages:
    437
    Likes Received:
    136
    Trophy Points:
    153
    Location:
    Kansas
    Vehicle:
    Charger SRT Hellcat
    I know shit happens. When other people cause the shit, they fix it. If I did it then I'd fix it. It's not a show car, but it is a $70,000 car that is only 3 months old. I have a chip from a rock on that wheel, that I'm OK with. Frustrating but nothing you can do about that. This was careless work.
     
    • Agree Agree x 1
  10. Dragon

    Dragon Gold Member

    Joined:
    Oct 16, 2014
    Messages:
    661
    Likes Received:
    230
    Trophy Points:
    293
    Location:
    AZ
    Vehicle:
    Challenger SRT Hellcat
    I have seen the wheel repair guys at work and they really do some good work.
     
    • Like Like x 1
  11. MzKitty

    MzKitty Gold Member

    Joined:
    Apr 12, 2015
    Messages:
    168
    Likes Received:
    117
    Trophy Points:
    293
    Location:
    Robstown, Texas
    Vehicle:
    Challenger SRT Hellcat
    Give the dealer a chance to repair it. I had great success when my husband gouged one of mine on a curb. It was a little bigger than yours that we had repaired. The repair guy had just showed up at the dealer when I was having my oil changed. We nabbed and in thirty minutes he had it fixed. I can't even find the spot that he fixed it turned out that good.
     
    • Like Like x 1
  12. Hubbs

    Hubbs Silver Member

    Joined:
    Nov 17, 2014
    Messages:
    701
    Likes Received:
    154
    Trophy Points:
    153
    Location:
    McKinney, TX
    Vehicle:
    Challenger SRT Hellcat
    Discount tire finger 2 of my black wheels up similar to that, but not nearly as bad. I got several small dings all the way around. They had the wheels repaired and repainted. I'm a little nervous about the new finish holding up but so far they look pretty good.
     
  13. fltru103

    fltru103 Senior Hellcat Member

    Joined:
    Jul 30, 2016
    Messages:
    151
    Likes Received:
    49
    Trophy Points:
    68
    Location:
    Southern New Jersey
    Vehicle:
    Challenger SRT Hellcat
    I used a franchise company called "Alloy Wheel Repair". They have locations thought out the country. Check the web site.
    They repaired 2 wheels on my wife's car. The repair is undetectable, but the paint has flaked off, after a year, in a couple of spots. I was told that a winter time repair is harder as the paint can't harden as well. They did come to the house and I didn't need to do a thing. Not a recommendation, just passing along a company that many dealers use and is located in many metropolitan areas.
    Alloy Wheel Repair Specialists, LLC | Alloy Wheel Repair, Powder Coating, OEM Replacements
     
    • Like Like x 1

Share This Page