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Wheel Damage at dealer

7K views 15 replies 14 participants last post by  70challenger70 
#1 ·
Oh, the saga continues. So I was talking with some folk in another thread about wheel balance. I started to notice that there was a vibration at a certain speed, about 52-60. I have about 1800 miles now but it seemed to be getting worse, so I took it in. They drove it (in Valet mode) and said they didn't notice it but balanced everything anyway. One wheel needed a quarter ounce and the left rear tire needed to be dismounted and rotated on the wheel itself.

Well, I checked when they were done and didn't notice anything. They were very nice and the facility isn't even a year old so their equipment is top of the line. However, even though the dealer has some fancy expensive machine that's supposed to protect my wheels, they went ahead and marred the edge of the wheel. I noticed it too late in the day to have them look at it. I think it was on the bottom side at the dealer but up top where I could see it when I got home.

I took it in this morning and they looked at it. It's clearly not from a curb or anything like that given the direction of the damage. The tire in that location is also pristine so it's clearly not something I did. I'm quite familiar with every inch of those wheels given the brake dust and grime I've cleaned off of them.

My question to you all is your feelings on having it repaired vs outright replacement. They have me set up with a wheel repair guy that's supposed to be very good, and when the service tech told him the color of the wheel he knew it was for the Hellcat so he's familiar. I'm willing to let them try to repair it, but if it doesn't look completely factory, i.e. I can still see where the damage was, then I am going to request a new wheel entirely.

Is that asking too much? I mean the car is only 3 months old and they were fixing an issue the car had from the factory. I paid extra for the Brass Monkey wheels and I'm afraid that it's just not going to look the same.
Alloy wheel Tire Wheel Rim Automotive tire
Alloy wheel Tire Wheel Automotive tire Rim
 
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#4 ·
Damage is already done so I vote on giving them a chance to fix it. Sucks that happened to you. I've used Discount Tires in my are and tires is all they do and they gouged two of my rims on my 2013 Dodge challenger Srt8 which was caused by the impact wrench because the young man who was putting on my rims thought he was in a race and wasn't paying attention to what he was doing. So I feel for you. Good luck.
 
#6 ·
Thanks for the input. To say the least I was disappointed to see the damage. They noted the condition of the car otherwise and treated it well. The service guy I talked to even said he told them not to wash it as he can see I'm particular and their auto-wash has brushes so he didn't want to do that. Kudos to him for that call.
 
#7 ·
Oh, the saga continues. So I was talking with some folk in another thread about wheel balance. I started to notice that there was a vibration at a certain speed, about 52-60. I have about 1800 miles now but it seemed to be getting worse, so I took it in. They drove it (in Valet mode) and said they didn't notice it but balanced everything anyway. One wheel needed a quarter ounce and the left rear tire needed to be dismounted and rotated on the wheel itself.

Well, I checked when they were done and didn't notice anything. They were very nice and the facility isn't even a year old so their equipment is top of the line. However, even though the dealer has some fancy expensive machine that's supposed to protect my wheels, they went ahead and marred the edge of the wheel. I noticed it too late in the day to have them look at it. I think it was on the bottom side at the dealer but up top where I could see it when I got home.

I took it in this morning and they looked at it. It's clearly not from a curb or anything like that given the direction of the damage. The tire in that location is also pristine so it's clearly not something I did. I'm quite familiar with every inch of those wheels given the brake dust and grime I've cleaned off of them.

My question to you all is your feelings on having it repaired vs outright replacement. They have me set up with a wheel repair guy that's supposed to be very good, and when the service tech told him the color of the wheel he knew it was for the Hellcat so he's familiar. I'm willing to let them try to repair it, but if it doesn't look completely factory, i.e. I can still see where the damage was, then I am going to request a new wheel entirely.

Is that asking too much? I mean the car is only 3 months old and they were fixing an issue the car had from the factory. I paid extra for the Brass Monkey wheels and I'm afraid that it's just not going to look the same. View attachment 25488 View attachment 25489
My dealer did same thing. Their "expert" wheel guy told them he cannot make rim look perfect so dealer ordered me a new rim. Best of luck. Get the new rim
 
#8 ·
Yes It Was Dinged!
I Am Sure We All Dread The First Damage...
The First One "Hurts The Most"
I Am Sure They Will Come Good On Fixing It!
Having Said This,At Least it Is Not In A More Obvious
place Like On The Thin Body Sheetmetal!
IMHO Unless It Is A Show-Car And You Drive It,
Wear & Tear,Rock Chips And Environmental Damage Happens,
Unlikely To Keep It Mint As We All Know
"New Cars Are A Magnet To Bad Drivers/Kids
And Fools Who Cannot Fathom To
Respect Other People's Property"
The 2nd One Will Not Be As Harsh
On The CRINGE Oh Noooo Scale!
It Sucks But *%it Happens...
 
#9 ·
I know shit happens. When other people cause the shit, they fix it. If I did it then I'd fix it. It's not a show car, but it is a $70,000 car that is only 3 months old. I have a chip from a rock on that wheel, that I'm OK with. Frustrating but nothing you can do about that. This was careless work.
 
#11 ·
Give the dealer a chance to repair it. I had great success when my husband gouged one of mine on a curb. It was a little bigger than yours that we had repaired. The repair guy had just showed up at the dealer when I was having my oil changed. We nabbed and in thirty minutes he had it fixed. I can't even find the spot that he fixed it turned out that good.
 
#12 ·
Discount tire finger 2 of my black wheels up similar to that, but not nearly as bad. I got several small dings all the way around. They had the wheels repaired and repainted. I'm a little nervous about the new finish holding up but so far they look pretty good.
 
#13 ·
I used a franchise company called "Alloy Wheel Repair". They have locations thought out the country. Check the web site.
They repaired 2 wheels on my wife's car. The repair is undetectable, but the paint has flaked off, after a year, in a couple of spots. I was told that a winter time repair is harder as the paint can't harden as well. They did come to the house and I didn't need to do a thing. Not a recommendation, just passing along a company that many dealers use and is located in many metropolitan areas.
Alloy Wheel Repair Specialists, LLC | Alloy Wheel Repair, Powder Coating, OEM Replacements
 
#14 ·
That"s the same company that i got a quote from,they really sell a franchise to whom ever,i had a hard time finding the shop which turned out to be a couple mobilebtrailers and a garage bay,the guy i talked to was a good guy but,the look of their web site was impressive only to find a couple of traliers so i do not know?
 
#15 · (Edited)
Oh, the saga continues. So I was talking with some folk in another thread about wheel balance. I started to notice that there was a vibration at a certain speed, about 52-60. I have about 1800 miles now but it seemed to be getting worse, so I took it in. They drove it (in Valet mode) and said they didn't notice it but balanced everything anyway. One wheel needed a quarter ounce and the left rear tire needed to be dismounted and rotated on the wheel itself.

Well, I checked when they were done and didn't notice anything. They were very nice and the facility isn't even a year old so their equipment is top of the line. However, even though the dealer has some fancy expensive machine that's supposed to protect my wheels, they went ahead and marred the edge of the wheel. I noticed it too late in the day to have them look at it. I think it was on the bottom side at the dealer but up top where I could see it when I got home.

I took it in this morning and they looked at it. It's clearly not from a curb or anything like that given the direction of the damage. The tire in that location is also pristine so it's clearly not something I did. I'm quite familiar with every inch of those wheels given the brake dust and grime I've cleaned off of them.

My question to you all is your feelings on having it repaired vs outright replacement. They have me set up with a wheel repair guy that's supposed to be very good, and when the service tech told him the color of the wheel he knew it was for the Hellcat so he's familiar. I'm willing to let them try to repair it, but if it doesn't look completely factory, i.e. I can still see where the damage was, then I am going to request a new wheel entirely.

Is that asking too much? I mean the car is only 3 months old and they were fixing an issue the car had from the factory. I paid extra for the Brass Monkey wheels and I'm afraid that it's just not going to look the same. View attachment 25488 View attachment 25489
I had a Nissan GTR with Rays Forged racing rims that were factory. They were to have a window tint guy come to their dealership to tint my windows. I said do not drive my car off the lot for anything. Instead they felt the need to take my car 4 miles to the tint guy.

The gouged a front aluminum rim by curb shooting it. When I blew up on them they wanted to have the front rim welded and repaired. I said no way. Than they wanted me to turn it in on my wheel warranty they talked me into. I should have known better on that one.

I actually made them buy me a new rim and it cost them $2400.00 and it had to be shipped from France. I live in the midwest, but it was the only rim they could find available. So that shipping had to cost them, on top of the price. Than after finding out the wheel warranty only covered a wheel if it was greneaded, I got a full refund back on that as well!

I would want a new rim. Nothing they do will ever be as good as new! Let them fix it, keep it to sell, or whatever! When someone else has the big money come out of their pocket, they tend to change their ways a bit!
 
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