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It isn't the dealership that's backed up, it's the warranty process for an engine replacement. I went through it with my Ram two years ago (Maxcare Lifetime) and it was a little over 3 months from drop-off to pick-up. The process goes like this: Dealer submits warranty claim, Mopar requests photos from dealer, Mopar requests more photos, Mopar requests videos, Mopar requests data dump from vehicle, Mopar requests maintenance records from owner, Mopar send independent inspector to check vehicle, if inspector agrees Mopar requests replacement estimate from dealer, estimate goes through approval, if estimate is over $5,000 there is another approval panel, if they approve and repair is over $9,999 there is another approval panel. If they approve the dealer is issued an approval code to order parts per their estimate. Pray that none of the parts needed are on backorder (and the more expensive te part, the more likely it will be on backorder)). Any additional parts needed once repair starts must be approved separately. None of these steps happen quickly, the dealer can submit photos and not hear anything back for a few days, for example. Keep in mind that my 3+ month timetable was two years ago. Things are different (for the worse) today.
