This is normal now for hellcat replacement parts. I had to have axles replaced and my dealer had to do the same just to get the approval to order them. It was 6 weeks from when I took it in until when the parts showed up. The group that only used to require this level of docs was only requiring it for demon parts/warranty claims. Now it’s all SRT hellcats.Update: Got a call from dealer, Jan. 30 2023, for a request for maintenance records to approve engine replacement. Took in all records, receipts, oil analysis from every oil change, and showed them the recorded service history on my Mopar app. Spoke to service manager about engine replacement and he provided me with documentation of instructions for next steps. Said they would have to reassemble parts of the car to get pcm data. Service manager and writer have not spoken to Mike MacDonald, even though he said he would contact the service manager when I spoke to him on Jan 27. Both said they left Mike MacDonald voicemails. So tired of this!!! Car is in a million pieces!!! This is what has to happen?
— “Please read ALL Provide a clear image of the current actual odometer reading, reassemble the vehicle enough to get the image.
—Image the front of the supercharger pulley with a tape measure across the front for scale. —Image the crank pulley with the part number
—Please perform a vehicle scan report showing environmental data with an
active P-code (DTC) in the PCM data, if
none, unplug an engine sensor (any engine sensor) and turn the key on to run position then scan.
—Provide all oil change records.”
Pics for reference:
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Listen. You are not getting a new car replacement. That’s not how this works. Id put that out of your mind. And maybe add some paragraph spacing to your posts while you’re at it.Update: on Feb 1 received a phone call from service writer stating engine replacement approved. I asked for order number and star case number. Only provided me with order number said he would text me the star case number, never received. Also said he hasn’t spoke to Mike MacDonald.
Feb 6 I contacted parts department to check on order number and what parts were ordered. They only ordered the long block no associated parts or transmission pan. I then received a phone call later from same service writer giving me an update that my long block may ship by Friday Feb 17 not sure. I asked him to please keep trying to reach Mike MacDonald as he assured me he could expedite parts quickly.
Feb 8 received phone call from service writer said he spoke to Mike MacDonald and that he asked for the order number.
When I spoke to Mike MacDonald on Jan 27 he reassured me that there would be compensation to me when my car is repaired and that if I was not happy with the results a new car replacement would not be a problem. I insisted on replacing my car and I reiterated the bent transmission pan, stress, lies, none correspondence, and all the trouble for over a year now. Anyone think any of this sounds like Ohio R.C. 1345.78 Unfair and Deceptive Acts or Practices.