[baabootoo]

Dude, how many threads you have???????????

 

[Dennis H]

Jesus Chrysler. I’m tired and scared. OMG doesn’t cover it. What the heck started this. Gotta go back and read post 1.

 

[Dennis H]

Was it damaged in shipping?

 

[Denny21]

Update: after this post I promptly received a phone call today Jan. 27 2023 from Mike MacDonald at 8:24am. He was very apologetic and assured me that my issues would be resolved. He asked me to resend all the emails I previously sent, along with new pictures and damage done from torque converter replacement. We reiterated all the things we spoke about the first time as well as the issues with transmission and damage to my transmission pan. He assured me he would pay close attention to my case and would help expedite a replacement engine. Said he couldn’t understand why the engine wasn’t already ordered at this point. To tell the truth I’m so fing over it at this point, and requested a replacement vehicle again. At this point that seems the only option, considering all the time, aggravation, and damage. Probably should have just lawyerd up and presented all the documentation, even all the things I did not list. I would have received a new vehicle by now, and saved myself the hundreds of hours and stress spent on this entire experience. Had to be medicated for the stress, not sure why I kept believing in people. See what happens next!!

 

[Vet Rider]

They aren’t going give you a “replacement vehicle”. Lol.

 

[Xylander]

Not sure of the law in your state, but 2 times you have to try in Florida, but if they don't or can't fix it after 2 chances, Lemon Law baby.

 

[Denny21]

Update: Got a call from dealer, Jan. 30 2023, for a request for maintenance records to approve engine replacement. Took in all records, receipts, oil analysis from every oil change, and showed them the recorded service history on my Mopar app. Spoke to service manager about engine replacement and he provided me with documentation of instructions for next steps. Said they would have to reassemble parts of the car to get pcm data. Service manager and writer have not spoken to Mike MacDonald, even though he said he would contact the service manager when I spoke to him on Jan 27. Both said they left Mike MacDonald voicemails. So tired of this!!! Car is in a million pieces!!! This is what has to happen?

Instructions Stated:
— “Please read ALL Provide a clear image of the current actual odometer reading, reassemble the vehicle enough to get the image.
—Image the front of the supercharger pulley with a tape measure across the front for scale. —Image the crank pulley with the part number
clearly visible.
—Please perform a vehicle scan report showing environmental data with an
active P-code (DTC) in the PCM data, if
none, unplug an engine sensor (any engine sensor) and turn the key on to run position then scan.
—Provide all oil change records.”


Pics for reference:
View attachment 612247 View attachment 612248 View attachment 612249 View attachment 612250 View attachment 612251

 

[Vet Rider]

Update: Got a call from dealer, Jan. 30 2023, for a request for maintenance records to approve engine replacement. Took in all records, receipts, oil analysis from every oil change, and showed them the recorded service history on my Mopar app. Spoke to service manager about engine replacement and he provided me with documentation of instructions for next steps. Said they would have to reassemble parts of the car to get pcm data. Service manager and writer have not spoken to Mike MacDonald, even though he said he would contact the service manager when I spoke to him on Jan 27. Both said they left Mike MacDonald voicemails. So tired of this!!! Car is in a million pieces!!! This is what has to happen?

Instructions Stated:
— “Please read ALL Provide a clear image of the current actual odometer reading, reassemble the vehicle enough to get the image.
—Image the front of the supercharger pulley with a tape measure across the front for scale. —Image the crank pulley with the part number
clearly visible.
—Please perform a vehicle scan report showing environmental data with an
active P-code (DTC) in the PCM data, if
none, unplug an engine sensor (any engine sensor) and turn the key on to run position then scan.
—Provide all oil change records.”


Pics for reference:
View attachment 612247 View attachment 612248 View attachment 612249 View attachment 612250 View attachment 612251

This is normal now for hellcat replacement parts. I had to have axles replaced and my dealer had to do the same just to get the approval to order them. It was 6 weeks from when I took it in until when the parts showed up. The group that only used to require this level of docs was only requiring it for demon parts/warranty claims. Now it’s all SRT hellcats.

 

[Gotgap]

 

[Denny21]

Update: on Feb 1 received a phone call from service writer stating engine replacement approved. I asked for order number and star case number. Only provided me with order number said he would text me the star case number, never received. Also said he hasn’t spoke to Mike MacDonald.
Feb 6 I contacted parts department to check on order number and what parts were ordered. They only ordered the long block no associated parts or transmission pan. I then received a phone call later from same service writer giving me an update that my long block may ship by Friday Feb 17 not sure. I asked him to please keep trying to reach Mike MacDonald as he assured me he could expedite parts quickly.
Feb 8 received phone call from service writer said he spoke to Mike MacDonald and that he asked for the order number.
When I spoke to Mike MacDonald on Jan 27 he reassured me that there would be compensation to me when my car is repaired and that if I was not happy with the results a new car replacement would not be a problem. I insisted on replacing my car and I reiterated the bent transmission pan, stress, lies, none correspondence, and all the trouble for over a year now. Anyone think any of this sounds like Ohio R.C. 1345.78 Unfair and Deceptive Acts or Practices.

 

[Vet Rider]

Update: on Feb 1 received a phone call from service writer stating engine replacement approved. I asked for order number and star case number. Only provided me with order number said he would text me the star case number, never received. Also said he hasn’t spoke to Mike MacDonald.
Feb 6 I contacted parts department to check on order number and what parts were ordered. They only ordered the long block no associated parts or transmission pan. I then received a phone call later from same service writer giving me an update that my long block may ship by Friday Feb 17 not sure. I asked him to please keep trying to reach Mike MacDonald as he assured me he could expedite parts quickly.
Feb 8 received phone call from service writer said he spoke to Mike MacDonald and that he asked for the order number.
When I spoke to Mike MacDonald on Jan 27 he reassured me that there would be compensation to me when my car is repaired and that if I was not happy with the results a new car replacement would not be a problem. I insisted on replacing my car and I reiterated the bent transmission pan, stress, lies, none correspondence, and all the trouble for over a year now. Anyone think any of this sounds like Ohio R.C. 1345.78 Unfair and Deceptive Acts or Practices.

Listen. You are not getting a new car replacement. That’s not how this works. Id put that out of your mind. And maybe add some paragraph spacing to your posts while you’re at it.