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· The Alaska Hellraiser! Alaska HCC President.
2021 Challenger Redeye
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275 Posts
Discussion Starter · #1 ·
So have a 2021 Challenger Redeye, left me neighborhood and took off, let off the gas and the car cut off. Coasted to the light, it had a hard time starting but did, now a knock in the motor. Having it towed to the dealer, but didn't know if anyone else has heard of any issues that would cause this. This is my 3rd Hellcat, and never had an issue until now.
 

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2021 Redeye Super Stock
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1,173 Posts
Dang it OP! I hate having issues with these beauties, and hate hearing you are too. I have owned several SRT dodge vehicles myself, and have had a few issues over the years as well. But you are warranteed! Hopefully the dealer will sort it out for you. If you find a good dealer, you are blessed...Keep us all posted as to what happens with your car.
 

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2020 Challenger Hellraisin Scat Pack.
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3,225 Posts
So have a 2021 Challenger Redeye, left me neighborhood and took off, let off the gas and the car cut off. Coasted to the light, it had a hard time starting but did, now a knock in the motor. Having it towed to the dealer, but didn't know if anyone else has heard of any issues that would cause this. This is my 3rd Hellcat, and never had an issue until now.
Not a common set of symptoms, engine dying when letting off of gas and then upon restart the engine knocking.

Will be interesting to read what the dealer finds so please provide a follow up.

Have to mention while the symptoms are not common that you have a 2021 Hellcat with issues shortly after buying new is not uncommon. There have been a spate of reports of new Hellcat/RE owners reporting problems in some cases in way under the first 500 miles.
 

· FCA Official
Challenger SRT Hellcat
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583 Posts
So have a 2021 Challenger Redeye, left me neighborhood and took off, let off the gas and the car cut off. Coasted to the light, it had a hard time starting but did, now a knock in the motor. Having it towed to the dealer, but didn't know if anyone else has heard of any issues that would cause this. This is my 3rd Hellcat, and never had an issue until now.
Hi AKHills,
We're sorry to hear that you have these concerns. If you are in need of additional support while in service, please let us know via PM. We can certainly have a case escalated for additional assistance while in service.

Rob
Dodge Cares
 

· The Alaska Hellraiser! Alaska HCC President.
2021 Challenger Redeye
Joined
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275 Posts
Discussion Starter · #9 ·
So a follow up, nothing new to report except the car hasn’t made it to the dealer yet. So got the car back to the house, knocking went away during acceleration, but when decel, you could hear it. Called roadside assistance to get them to tow it. Took over 7 hours for the tow to show up, then they kept telling me they could drop it at the dealer after hours and I told them, they couldn’t. Sure enough check the location of my car on Sat and it’s at the tow yard, they couldn’t get in. Ok so I just tell them to take it to my dealer, they said it would be dropped off at 10am. Now granted my dealer is waiting for the car, on Fri then Sat, so they can get it straight in. Get a call from the wrong dealer that my car was dropped off there, this was after I called the tow company and confirmed which dealer they needed to take it too. So Sat I call road side assistance again and they say they will get it taken care of. Here it is Monday and I had to call again, because they said their system said something about a payment but they realized this is covered. 4pm Monday and car is still at the wrong dealer! Sorry for the long post but needed to vent once It makes it to the dealer I will update on what they find.
 

· The Alaska Hellraiser! Alaska HCC President.
2021 Challenger Redeye
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275 Posts
Discussion Starter · #11 ·
How many Dodge dealerships are there in Anchorage, or wherever you live? I'd be raising hell with the insurance company.
I’m in Las Vegas now, there are a lot, it is FCA roadside assistance and the tow company that keep screwing this up. I called the tow company and they don’t care. FCA just opens another tow ticket and uses the same tow company.
 

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If it's not in a dedicated car trailer, wrecker-style towing can present a whole set of risks and challenges. I would have just driven it to a Dodge dealership if it was knocking only during deceleration. By knocking do you mean the knock that occurs when the gas's octane is too low? Did you try filling up with 93 octane? I picked up a new Corvette one time and the dealership had sent some goof-ball to fill it up first. He filled it with regular and the car badly knocked until I topped it off with 93.

if filling it with 93 doesn't solve the problem, I'd call Dodge Cares and get a case number generated. Then I'd find out where the car is and go get it. Let Dodge Cares know what you're doing. Then I'd drive it to a reputable dealer and let them take a look.
 

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If it's not in a dedicated car trailer, wrecker-style towing can present a whole set of risks and challenges. I would have just driven it to a Dodge dealership if it was knocking only during deceleration. By knocking do you mean the knock that occurs when the gas's octane is too low? Did you try filling up with 93 octane? I picked up a new Corvette one time and the dealership had sent some goof-ball to fill it up first. He filled it with regular and the car badly knocked until I topped it off with 93.

if filling it with 93 doesn't solve the problem, I'd call Dodge Cares and get a case number generated. Then I'd find out where the car is and go get it. Let Dodge Cares know what you're doing. Then I'd drive it to a reputable dealer and let them take a look.
It is never a good idea to continue to drive a car with its engine making noises. No engine noise ever got better with more engine run time.

Having the car towed was the right thing to do.

The towing screw up is unfortunately all too typical. Fortunately I have not had to use any tow service that often and the times I did require a tow for one of my vehicles the tow operation went well.

But I have heard horror stories. In one case a woman's car needed a tow. It was AWD. She tried to tell the tow truck operator this so he would call in for a flat bed tow truck. (I believe she asked for a flat bed tow truck when she called for a tow but the dispatcher sent out the wrong truck. This happened to me once but I got the right tow truck to come out.) The guy towed the car into but in doing so burned up the viscous coupling between the rear diff and the front diff and since the viscous coupling was part of the front diff the entire front diff/viscous coupling had to be replaced. Parts/labor ran to over $4000. Do not think the tow company made any money on that tow...
 

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So it's never a good idea to drive a car that's making a noise to the dealership, even if a dealership is only a few minutes away? As in Las Vegas. And in your own example you cited a $4000 repair caused by a tow. In all due respect, I don't think one can ever make blanket statements regarding decision making. No two situations are exactly alike. One must consider each situation's unique facts and all of the risks associated with the various courses of action..
 

· FCA Official
Challenger SRT Hellcat
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583 Posts
So a follow up, nothing new to report except the car hasn’t made it to the dealer yet. So got the car back to the house, knocking went away during acceleration, but when decel, you could hear it. Called roadside assistance to get them to tow it. Took over 7 hours for the tow to show up, then they kept telling me they could drop it at the dealer after hours and I told them, they couldn’t. Sure enough check the location of my car on Sat and it’s at the tow yard, they couldn’t get in. Ok so I just tell them to take it to my dealer, they said it would be dropped off at 10am. Now granted my dealer is waiting for the car, on Fri then Sat, so they can get it straight in. Get a call from the wrong dealer that my car was dropped off there, this was after I called the tow company and confirmed which dealer they needed to take it too. So Sat I call road side assistance again and they say they will get it taken care of. Here it is Monday and I had to call again, because they said their system said something about a payment but they realized this is covered. 4pm Monday and car is still at the wrong dealer! Sorry for the long post but needed to vent once It makes it to the dealer I will update on what they find.
Hi AKHills,
We responded to your message, please take some time to review it and get back with us at your earliest convenience.

Rob
Dodge Cares
 
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· Registered
2020 Challenger Hellraisin Scat Pack.
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3,225 Posts
So it's never a good idea to drive a car that's making a noise to the dealership, even if a dealership is only a few minutes away? As in Las Vegas. And in your own example you cited a $4000 repair caused by a tow. In all due respect, I don't think one can ever make blanket statements regarding decision making. No two situations are exactly alike. One must consider each situation's unique facts and all of the risks associated with the various courses of action..
It is less risk to tow a vehicle with the engine making noise than to drive it. That is a blanket statement. The key condition is the engine is making the noise. You changed it to "car".

So far thank goodness no engine of any car I have owned has made any noise from inside the engine.

A few times while the noise was coming from the engine compartment but not from the engine I elected to drive the car.

A car of mine developed a dry bearing sound. To my ears and to those of a person who owned a similar car we both agreed the noise was coming from the accessory drive system not from inside the engine. I elected to turn around -- I was in Tehachapi CA -- and head home around 200 miles away vs. pressing on west through AZ and NM and in doing so being quite a distance from a dealer. (Oh, car was a Porsche.) In turning around I would remain in reasonable proximity to a dealer. One in Fresno, another in Sacramento, and about 5 or 6 in the SF Bay Area to which I was headed.

I made it home ok. The car made it ok. But I was prepared at any time to pull over and shut off the engine should the noise develop into a more serious symptom.

But another time with another car I diagnosed the noise coming from the water pump. In this case I knew 2nd hand of other owners who had continued to drive on with a noisy pump only to have the water pump impeller contact the engine block from the excessive bearing play. The impeller being plastic shredded itself and while the impeller continued to spin it was not pumping any coolant. To make matters worse the impeller debris had to be removed by back flushing the cooling system.

The nearest dealer was 25+ miles away. I elected to have the vehicle flat bedded rather than risk a drive and possibly shredding the water pump impeller.

Same car but another time the car developed a noise upon an engine restart after only being off for a few minutes. Did a check of vitals and all looked good. The engine being located mid ships was not readily accessible. Most of the work is done from under the car and I had no way to get the car in the air. I drove a block or two to the office. Went to work. But thought about the noise.

Went back to the car. Started the engine. Noise still present and not quite like any noise I had heard before. Arranged to have the car flat bedded to the 30 mile distant dealer. At the dealer upon unloading the car from the flat bed and starting the engine the noise was gone. Senior techs and SA all said they had encountered this before. Something -- piece of plastic probably -- got blown up and ended up in the accessory drive system. The 30 mile ride on the back of the flat bed tow truck apparently blew whatever it was out of the accessory drive system. Tech took the car and lifted it up and looked underneath the car at the accessory drive system. He found no problems. At his request I took the car out on a test drive and brought it back up to full operating temperature. Car/engine remained noise/symptom free.

I stand by my recommendation. Any car with its engine making noise should be towed to help not driven. The key is the engine making noise.

If the noise is not coming from the engine the car might be ok to drive -- might be -- but the driver may not be the best person to judge if this is the case. Better to err on the side of caution. Yeah, there was that $4000+ repair bill because the tow truck operator didn't know his cars and refused to listen to the owner of the car. But I'd rather risk that than driving the car and having the noise turn into something more serious.

In the case of any warranty claim it may be denied if the car was driven and the problem got worse. OTOH, a car damaged by an improper tow is the responsibility of the towing company and there is a good chance to get made whole again if the car suffers from an improper tow.

If the car is out of warranty it is bad enough to face for example a water pump R&R. But to possibly run the engine to the point the engine experiences overheating due to the water pump impeller not pumping water then to have to deal with the collateral damage arising from the impeller debris getting distributed throughout the car's cooling system all of which could have been avoided by having the car flat bedded in, well, a tow vs. driving is the choice every time.
 

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Well, that was an excellent post. I agree with you for the most part. BTW, the change from "engine" to "car" was not intentional.

FWIW, I had left my home and just merged on to the highway at 3:30 am towing my SCCA GT-2 race-car to VIR when a deer ran out of the woods right into my truck. Even with a bunch of warning lights on, having that whole conglomeration towed somewhere was not something I wanted to be a part of. So I drove it all back home (less than 10miles), unhooked the trailer and then had the tow vehicle/pick-up truck flatbedded to the body shop. I'd do the same exact thing again.

If my Hellcat or TRX had an engine noise, I'd evaluate the noise and make a decision based on where I was (highway, country road, day, night, weather, whatever), proximity to a repair facility or dealership, and severity of the noise and whether there were any associated warnings. If it was just the engine making an odd noise during deceleration, and a dealership was close, I'd drive it there. To each their own.
 

· The Alaska Hellraiser! Alaska HCC President.
2021 Challenger Redeye
Joined
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275 Posts
Discussion Starter · #19 ·
So latest update, car made it to dealer Monday night finally. Dealer called yesterday and said they were going to get it in and look at it and give me an update yesterday afternoon. I will call them this afternoon to check in, I have given Dodge Cares all the info to help out. As for having it towed, I was not going to give FCA any reason to say I caused the issue. The dealer would have been about a 20-25 min drive in 110+ degree heat, where as my house was 2 mins up the road since i just left. I figured it was under warranty and FCA can carry the cost of towing. I just wish they would contract with a better more efficient company. Thanks for all the input, I do appreciate this forum and all the members.
 

· FCA Official
Challenger SRT Hellcat
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583 Posts
So latest update, car made it to dealer Monday night finally. Dealer called yesterday and said they were going to get it in and look at it and give me an update yesterday afternoon. I will call them this afternoon to check in, I have given Dodge Cares all the info to help out. As for having it towed, I was not going to give FCA any reason to say I caused the issue. The dealer would have been about a 20-25 min drive in 110+ degree heat, where as my house was 2 mins up the road since i just left. I figured it was under warranty and FCA can carry the cost of towing. I just wish they would contract with a better more efficient company. Thanks for all the input, I do appreciate this forum and all the members.
We received your information. Thank you for this update, AKHills!

Rob
Dodge Cares
 
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