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2021 Challenger Hellcat RE WB Torred
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84 Posts
Discussion Starter · #1 ·
My local Doge Service Advisor told me my red eye doesn't need to have the oil cooler drained ...that it isn't part of the oil change service...馃槅.
He didn't know it even had an oil cooler.
I'm glad I brought it to his attention. Unbelievable!
When I made the appointment I told him it was a red eye and asked if they were familiar with the car. He said yes.
I have no idea if they actually drained it or not.
From reading on here they apparently break the damn things from not holding a wrench on it when they remove and replace the plug. Its holding oil so I assume that they didn't do it.
I asked him to come take a look at the car to show him it has no dings scratches dents anywhere, garage kept with 560 miles.
He was very annoyed to have to do it. Then he told me it doesn't need an oil change till 5000 miles. Guys on here say change it at 500, so I did and Needed PA inspection and emissions cause I bought it at Koons in Virginia
so I figured I'd have them change it while it was in their shop.
I purchased the maintenance service package with ten oil changes when I bought the car. Does anyone know if I can get my money back for the other 9?
I'm never going to let a dealership touch my car except for recalls uconnect updates and warranty items.
Sorry for rambling.
 

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In The Market
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2,469 Posts
No dealer I鈥檝e encountered was competent. That said, the cooler change is overrated. No dealer or shop is gonna pull 19 fasteners out of my car. That 3-4 ounces just doesn鈥檛 justify that kind of disassembly. Find a competent shop or change it yourself. Mine took just over 6 1/4 qts with filter change and no cooler drain.
Automotive parking light Wheel Tire Vehicle registration plate Car
 

Banned
.2020 HCNBM6. ...2022 RENB...
Joined
3,421 Posts
Another reason to do it yourself! I can give you 2 dozen stories of things shops/dealers did that just didn't sit right with me. I just swapped out the 3.70 rear for the 3.90. Yes, instead of 7 man hours I could have simply paid $300-$350, but now I know what was done, and that it wasn鈥檛 鈥渢est driven鈥 by the heavy footed tech with the 350 credit score. Besides, working on the car increases your knowledge and awareness of, and sensitivity to the vehicle systems.

Maybe I should start a thread about mechanic/dealer work quality experiences鈥
 

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Charger SRT Hellcat
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632 Posts
I agree with others. Dealer did my first oil change because it was free and I had to get the stereo to have actual bass from stereo with a reprogram back in 2015 when the hellcat came out. They destroyed my drain plug and put it in over 40ft lbs. lesson learned

As for the cooler, don鈥檛 sweat it. I have done it, and have done oil changes leaving it alone. Nothing went boom, oil looks clean... Just do what makes you feel better and stay away from dealer if you want to be sure things are done perfect
 

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2017 Challenger SRT Hellcat
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973 Posts
Another story that makes me grateful for my dealer. It鈥檚 a shame yours got a complex when pointing something out to them that you have a concern about. I have no problem doing that at my dealer. They are always respectful, even on the occasions where I am being OCD. They have a teaching spirit, which is great because I wanna learn, but they are also open minded and humble enough to listen to me without making me feel like I鈥檓 wasting their time, and sometimes they learn something from me, too.
 

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In The Market
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2,469 Posts
Another story that makes me grateful for my dealer. It鈥檚 a shame yours got a complex when pointing something out to them that you have a concern about. I have no problem doing that at my dealer. They are always respectful, even on the occasions where I am being OCD. They have a teaching spirit, which is great because I wanna learn, but they are also open minded and humble enough to listen to me without making me feel like I鈥檓 wasting their time, and sometimes they learn something from me, too.
Name? A true one of one.
 

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Challenger SRT Hellcat
Joined
502 Posts
Dealerships are the worst, it is really hard to find a good one.

I use my local mechanic for oil changes, I buy the oil and filter and I am like a shop boy, passing him the oil while he does the work. I'll hold the belly pan why he removes all screws, including for the oil cooler.

Cost is $20 plus a 12-pack, a couple nips and a scratchie. Guaranteed to be done right this way. I also document all my purchases in case I need to do a warranty claim, and then I am able to send Dodge copies of all receipts, where the oil and filter was purchased.

One time a dealer did an oil change on my BMW (BMW Ridgefield, CT - scumbags) and they never put oil back in. I drove off the lot and the engine seized.

Spoke to lawyer and was told I had no case because I could have left the lot, emptied the oil, and seized the engine by myself. He said there are 100s of stories like that, and that I should check the dipstick prior to leaving the dealership. Problem with the N54 engine is that is has no dipstick, you have to trust the computer.
 

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.2020 HCNBM6. ...2022 RENB...
Joined
3,421 Posts
Besides, how could you possibly tell if they are putting in Dodge "approved" 0w-40 syn and not Walmart 10w-30 fry oil? Yes, they have a reputation to uphold, but from all the stories, they don't seem too try very hard.

Fortunately, I've known the SM at my dealer since he was the SM at Jeep since at least 93, then moved to the Dodge dealer down the street a few years ago. I trust him much more than the Jeep or Dodge dealer, or their techs. My guess is that they brought him to improve their service reputation.
 

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Challenger SRT Hellcat
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8,166 Posts
I change my own oil. I drain my oil for a loonnggg time. I drain the pan for about 30 min then put in the plug. Drain the cooler into a paint mixing cup while changing the filter with a pre filled filter. Then after about 45 min my cooler is slowly dripping. Close that up after it drained about 12 to 14 ounces.
Pull the plug on the pan again and get a good stream coming out of another 6-8 ounces or so.
Fill the oil and it always takes about 7.5 qt to fill.
No dealer is going to do that. LOL
While that nonsense goes on I clean the car so the time is not wasted.
 

Banned
.2020 HCNBM6. ...2022 RENB...
Joined
3,421 Posts
One more reason to do your own work: Pro mechanics need to beat book time to make money, every shortcut is fair game. When you do it yourself, you take the time to recheck the torque on every bolt, add anti-seize to the 10 year old rusty bolts that gave you trouble coming out, being a bit more careful pulling out the plastic rivets, looking, learning, appreciating, and caring about every step, even though it takes 3x more than book time.

Additionally, a shop will replace the 鈥渂ad鈥 part. When I go in, for example, a front wheel bearing on my truck, I鈥檒l replace the bearing, with a better quality (I like SKF), replace the axle/cv joint assy, bearing bolts, and maybe do a brake job and caliper rebuild, and replace the flexible line while I am at it. Once you have it apart, make the whole thing like new with cheap quality parts from reputable on-line suppliers. I will do both sides because the second side takes 1/3 the time of the first. And you know鈥

It is part of the sport.




Edit: When I said "cheap", I meant "heavily discounted".
 

Registered
2021 Challenger Hellcat RE WB Torred
Joined
84 Posts
Discussion Starter · #16 ·
Another reason to do it yourself! I can give you 2 dozen stories of things shops/dealers did that just didn't sit right with me. I just swapped out the 3.70 rear for the 3.90. Yes, instead of 7 man hours I could have simply paid $300-$350, but now I know what was done, and that it wasn鈥檛 鈥渢est driven鈥 by the heavy footed tech with the 350 credit score. Besides, working on the car increases your knowledge and awareness of, and sensitivity to the vehicle systems.

Maybe I should start a thread about mechanic/dealer work quality experiences鈥
Lol...Good Lord that would be a long thread. Well I hope they made it right for you.
I'm definitely going to change it myself for now on. You're right .
I just need to get reimbursed for the oil changes I've paid for. Hind sight is 2020.
 

Registered
2016 Challenger SRT Hellcat
Joined
220 Posts
My local Doge Service Advisor told me my red eye doesn't need to have the oil cooler drained ...that it isn't part of the oil change service...馃槅.
He didn't know it even had an oil cooler.
I'm glad I brought it to his attention. Unbelievable!
When I made the appointment I told him it was a red eye and asked if they were familiar with the car. He said yes.
I have no idea if they actually drained it or not.
From reading on here they apparently break the damn things from not holding a wrench on it when they remove and replace the plug. Its holding oil so I assume that they didn't do it.
I asked him to come take a look at the car to show him it has no dings scratches dents anywhere, garage kept with 560 miles.
He was very annoyed to have to do it. Then he told me it doesn't need an oil change till 5000 miles. Guys on here say change it at 500, so I did and Needed PA inspection and emissions cause I bought it at Koons in Virginia
so I figured I'd have them change it while it was in their shop.
I purchased the maintenance service package with ten oil changes when I bought the car. Does anyone know if I can get my money back for the other 9?
I'm never going to let a dealership touch my car except for recalls uconnect updates and warranty items.
Sorry for rambling.
It's not the guys in this forum that say it needs a oil change at 500, it's the OWNERS MANUAL. Go find a competent service department. In fact, contact Mopar and file a formal complaint. They apparently need to train their "certified technicians" better if they can't change the oil on a hellcat properly.
 

Registered
2021 Challenger Hellcat RE WB Torred
Joined
84 Posts
Discussion Starter · #18 ·
Dealerships are the worst, it is really hard to find a good one.

I use my local mechanic for oil changes, I buy the oil and filter and I am like a shop boy, passing him the oil while he does the work. I'll hold the belly pan why he removes all screws, including for the oil cooler.

Cost is $20 plus a 12-pack, a couple nips and a scratchie. Guaranteed to be done right this way. I also document all my purchases in case I need to do a warranty claim, and then I am able to send Dodge copies of all receipts, where the oil and filter was purchased.

One time a dealer did an oil change on my BMW (BMW Ridgefield, CT - scumbags) and they never put oil back in. I drove off the lot and the engine seized.

Spoke to lawyer and was told I had no case because I could have left the lot, emptied the oil, and seized the engine by myself. He said there are 100s of stories like that, and that I should check the dipstick prior to leaving the dealership. Problem with the N54 engine is that is has no dipstick, you have to trust the computer.
Holy crap, thats terrible, sorry to hear that. I checked the oil level before I started it up.
What bugs me is how rude they were to me on top of the poor product knowledge.
 

Registered
2021 Challenger Hellcat RE WB Torred
Joined
84 Posts
Discussion Starter · #19 ·
I change my own oil. I drain my oil for a loonnggg time. I drain the pan for about 30 min then put in the plug. Drain the cooler into a paint mixing cup while changing the filter with a pre filled filter. Then after about 45 min my cooler is slowly dripping. Close that up after it drained about 12 to 14 ounces.
Pull the plug on the pan again and get a good stream coming out of another 6-8 ounces or so.
Fill the oil and it always takes about 7.5 qt to fill.
No dealer is going to do that. LOL
While that nonsense goes on I clean the car so the time is not wasted.
Wow , thats great.. How much time from start to finish?
 

Registered
A Van Down by the River
Joined
8,159 Posts
Its not necessary but those of us who change our own oil do it for peace of mind to ensure we've got as much of the old oil out as possible. Quite a few cars have oil coolers and draining it is not part of a standard oil change. You'll be fine either way. Its as debatable as whether or not you should change your oil every 3k, 5k, 7.5K miles or wait until the oil life indicator tells you to.
 
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