[goodmanale]

Well I recieved a reply from customer care, basically just provides a tracker update and ignores all of the concerns that were detailed out. I'll respond now and say as much.

"I appreciate the time and effort taken to contact the Dodge Information Center.
Congratulations! I am excited to learn of your all-new Dodge Durango that you have ordered and happy to assist you with providing you an update.
The vehicle order number for your Dodge Durango is XXXXX.
Your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. Once your vehicle has started production, you will see movement on the tracker!
We encourage you to periodically stay in touch with your selling Dealership for additional order updates as they become available.
We do appreciate your patience and understanding during this unprecedented time and thank you for being a part of the Dodge family.
If you have any additional questions or concerns, please reply to this email or contact us at 1-800-423-6343."

 

[Heavymetal454]

Well I recieved a reply from customer care, basically just provides a tracker update and ignores all of the concerns that were detailed out. I'll respond now and say as much.

"I appreciate the time and effort taken to contact the Dodge Information Center.
Congratulations! I am excited to learn of your all-new Dodge Durango that you have ordered and happy to assist you with providing you an update.
The vehicle order number for your Dodge Durango is XXXXX.
Your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. Once your vehicle has started production, you will see movement on the tracker!
We encourage you to periodically stay in touch with your selling Dealership for additional order updates as they become available.
We do appreciate your patience and understanding during this unprecedented time and thank you for being a part of the Dodge family.
If you have any additional questions or concerns, please reply to this email or contact us at 1-800-423-6343."

I got that “personalized“ response too. Makes me feel special. Insert name here ___

 

[goodmanale]

I got that “personalized“ response too. Makes me feel special. Insert name here ___

Oh I forgot their email tagline LOL

"Privacy
http://www.dodge.com/universal/privacy.html
Our goal is to provide you with the most exciting vehicle you’ve ever driven – one that exceeds your expectations of quality, comfort, capability and ease of operation."

 

[Zsdds]

Oh I forgot their email tagline LOL

"Privacy
http://www.dodge.com/universal/privacy.html
Our goal is to provide you with the most exciting vehicle you’ve ever driven – one that exceeds your expectations of quality, comfort, capability and ease of operation."

Lol 😂 best is to maybe call that number. I bet you it’ll get escalated at some point once the underpaid agents get sick of it and pass it to the chain of commands

 

[goodmanale]

Well I talked to a nice CS guy on the phone for like an hour (had no clue about any of this or what trims were, etc.), but I have a case number (85726222) now so they are going to look into it.

Also sent an email response back to the original email to just see what they say.

Not holding my breath that anything will change, but the squeaky wheel gets the grease. Maybe something good will come out of this for us.

 

[Zsdds]

Well I talked to a nice CS guy on the phone for like an hour (had no clue about any of this or what trims were, etc.), but I have a case number (85726222) now so they are going to look into it.

Also sent an email response back to the original email to just see what they say.

Not holding my breath that anything will change, but the squeaky wheel gets the grease. Maybe something good will come out of this for us.

Who did you speak with, if you recall his name? Did you concern the suede headliner? Please let us know. I’m going to pursue the same. Thanks!

 

[goodmanale]

Who did you speak with, if you recall his name? Did you concern the suede headliner? Please let us know. I’m going to pursue the same. Thanks!

Hard to hear him initially but it might have been Jarrod?

But yes I addressed the lack of suede for the premium guys and the lack of hellcat logo on the seat backs for all trims as my two main discrepancies they need to address.

 

[Zsdds]

Hard to hear him initially but it might have been Jarrod?

But yes I addressed the lack of suede for the premium guys and the lack of hellcat logo on the seat backs for all trims as my two main discrepancies they need to address.

Thanks for taking one for the team. I am more than happy to also extend my feelings towards this situation once you hear back. Thanks!

 

[goodmanale]

Thanks for taking one for the team. I am more than happy to also extend my feelings towards this situation once you hear back. Thanks!

I'll definitely keep yall updated on the case file and if anything comes of it.

 

[triple_B]

Found 542 Window Stickers tonight, 10 of them were DDHCs. None of them were forum members.

 

[Aziz562]

I ordered my vehicle at the dealership on 3/4/2023. When I got my POC it says the dealer had ordered this back in December 16th 2022. I have a VON but the tracker shows no info and the dealership has no update. Did anyone experience a wait time before the tracker showed any progress? POC also shows BX status. Thank you

 

[Heavymetal454]

I ordered my vehicle at the dealership on 3/4/2023. When I got my POC it says the dealer had ordered this back in December 16th 2022. I have a VON but the tracker shows no info and the dealership has no update. Did anyone experience a wait time before the tracker showed any progress? POC also shows BX status. Thank you

BX Status means it passed edit but not a firm order yet. As far as progress your order needs to hit D before a firm schedule is posted. As far as delay the tracker is not real time.

 

[CWGrizzwold]

I ordered my vehicle at the dealership on 3/4/2023. When I got my POC it says the dealer had ordered this back in December 16th 2022. I have a VON but the tracker shows no info and the dealership has no update. Did anyone experience a wait time before the tracker showed any progress? POC also shows BX status. Thank you

Heavymetal454 is right on the status. Did your dealer have an allocation and did they show up on the most recent allocation list? The orders that have gone in recently almost immediately jump to D and/or D1 status at dealers that have allocations remaining. I would be concerned they might not have an allocation but one would think they shouldn't be able to put an order in if that was the case.

 

[triple_B]

13 Build Sheets found today, 13 of them were DDHCs. None of them were forum members.

Still have 3 members in FRAME, hopefully we will see their Build Sheets monday morning

VIN	BS	WS	BStoWS	ETA	STATE	COLOR
554935 @Heavymetal454	FRAME			4/26/2023	MD	Octane Red
555187 @Italyfire	FRAME			4/24/2023	CA	White Knuckle
601171 @KamiKat	FRAME			4/28/2023	FL	Octane Red

 

[Heavymetal454]

13 Build Sheets found today, 13 of them were DDHCs. None of them were forum members.

Still have 3 members in FRAME, hopefully we will see their Build Sheets monday morning

VIN	BS	WS	BStoWS	ETA	STATE	COLOR
554935 @Heavymetal454	FRAME			4/26/2023	MD	Octane Red
555187 @Italyfire	FRAME			4/24/2023	CA	White Knuckle
601171 @KamiKat	FRAME			4/28/2023	FL	Octane Red

Surprised so few members opted for Octane. I thought it would be more popular. We toyed with the idea of White Knuckle with either blue or red stripes. Really like those but in the end we wanted really different. I hope the Sterling Silver stripes on the Octane compliment each other.

 

[MikeO82]

Surprised so few members opted for Octane. I thought it would be more popular. We toyed with the idea of White Knuckle with either blue or red stripes. Really like those but in the end we wanted really different. I hope the Sterling Silver stripes on the Octane compliment each other.

I just think the gray is a very cool looking color. Had frostbite been available that would have been a tough decision. My Camaro has stripes, but on this vehicle I preferred the simplicity of it without them.

 

[goodmanale]

13 Build Sheets found today, 13 of them were DDHCs. None of them were forum members.

Still have 3 members in FRAME, hopefully we will see their Build Sheets monday morning

VIN	BS	WS	BStoWS	ETA	STATE	COLOR
554935 @Heavymetal454	FRAME			4/26/2023	MD	Octane Red
555187 @Italyfire	FRAME			4/24/2023	CA	White Knuckle
601171 @KamiKat	FRAME			4/28/2023	FL	Octane Red

I'm so close to frame I can feel it!

 

[CWGrizzwold]

13 Build Sheets found today, 13 of them were DDHCs. None of them were forum members.

What are the last 6 of the highest VIN you have so far?

 

[Jimmy N.]

I'm so close to frame I can feel it!

Mine will never get there. It'll be a unibody.

 

[srt_blubyu]

haha...