It's interesting and for the record, I'm glad that they're doing right by him but I've heard of other guys having to wait 6 months in limbo...thinking that they were getting a JB only to be somehow rejected or told that the order could not go through etc...after waiting and wasting their time when they could have gone elsewhere. It seems like they could do right by more people who have been thoroughly mistreated in the process if they wanted to. though admittedly, this guy was by far treated the worst. Thanks to you and (almost) everyone here for your perspectives.
This issue is a little bit different though. He already paid for a car and waited, got it built, but due to an order error, they built him a non-California certified car and the state refused him the ability to register it. Dodge had to take the car back. They could have either tried to resolve it and get him a cali certified car or tell him to flap in the breeze. In this specific case, 100% of the onus was on the dealership and the manufacturer. The buyer was an innocent party.
My issue was also pretty crappy. Dishonest dealer ended up screwing me out of 2 cars (my 2020 and the one I was promised to receive to replace it). Without going back and rehashing the whole thing, I ended up waiting almost 6 months, only to have the unallocated build (which was sworn to me was allocated) go backwards in build status. I canceled it myself rather than wait for Dodge to cancel the order, as that seems like what was getting ready to happen. Had I decided to wait, it would have been 8-9 months at the earliest for me to receive it, and that's far too long to be without a car as the Hellcat I sold to make room for the JB was my daily. The reality is that my order would have likely sat another month or two and been canceled by the factory citing parts shortages.
I tried escalating it the best I could, but there's only so much area managers can do. I wasn't wronged in terms of financial damages... in fact I made quite a bit on my 2020 when I sold it and I got my deposit back. If anything, the Tallahassee dealership that screwed me is the only one who lost any money as they didn't get their sold order, didn't get to put my canceled JB on their lot, and I didn't sell my 2020 to them.
