Dealer says order is in production, Dodge says order is Scheduled?

LuciferB5 said:

2 weeks ago I was informed by my dealer that my Jailbreak had started to production with a ship date of August 28th. However, the live tracking website say my car is still only scheduled. I also used the live chat where I was told the car had not started production. So who would know more in this situation?
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I will tell you from experience, the chat sucks... they only go by tracker. Couple things you can do: 1) ask dealer for POC. 2) call Dodge, they are great. They told me mine is schedules for production when tracker shows waiting to be scheduled. 3) copy this webaite, add your vin after the = sign. If it is in production it should give you pdf of build sheet: http://www.dodge.com/webselfservice/BuildSheetServlet?vin=

LuciferB5 said:

I see. When I add my VIN it tells me there are no records of my VIN. Bummer. I wonder where my dealer is getting the ship date. I’ll look into the POC tomorrow. Thanks for the info.

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Of course! It does take a day or two to update the build sheet. On your POC it should have the code for production along with what stage of production. You may also just want to call the Dodge customer service line. They have been great for me.