[CatBurghlr]

Thanks, just what I was looking for. Looks like I'll be stopping by the dealer at some point soon.

No problem

 

[AAR-Hellcat]

Not totally sure, Dr B would know. But from my understanding level 3 is highest accreditation you can get. And each area has a level, ie. Motor, tranny, etc...

My tech was level 3 across the board.

Which dealership did you go to, I live in the south hills and bought my HC at pleasant hills dodge near Century three mall thanks

 

[CatBurghlr]

Which dealership did you go to, I live in the south hills and bought my HC at pleasant hills dodge near Century three mall thanks

I went to the dealer right by C3 mall. Ron Lewis. Super nice and a great level 3 tech. Make sure you tell the service mgr you want the Level 3 tech working on your car. Then go around back and he is in the corner bay. Super nice and informative tech.

 

[fnkychkn]

Not totally sure, Dr B would know. But from my understanding level 3 is highest accreditation you can get. And each area has a level, ie. Motor, tranny, etc...

My tech was level 3 across the board.

not sure about US (should be the same) but Canadian training is as follows:
other than core area, there are 7 skill areas (engine repair and performance, automatic transmission, driveline, chassis, electrical and body systems, A/C and heating & diesel systems). each skill area has 3 skill levels (1,2 & 3).

there are 7 curriculums (core, Fiat, maintenance, ProMaster, tech assessments, Viper & Alfa).

other than monthly online training and mandatory courses, certification levels are for core curriculum and are as follows:
certified - level 2 in a specific skill area.
specialist - level 3 in a specific skill area.
chassis master - level 3 in skill areas (driveline, chassis, electrical and body systems).
electrical master - level 3 in skill areas (electrical and body systems, A/C and heating).
powertrain master - level 3 in skill areas (engine repair and performance, automatic transmission, electrical and body systems).

 

[MuscleGarageLA]

Read the TSB. Then instead of referencing the TSB tell them you are experiencing these problems sporadically. List some of the problems outlined in the TSB. Bet you a coffee it works.

Starbucks/coffee bean/ Or maybe a PUB.....take your pick...you win...lol. I did exactly that, when I spoke with the tech.

I mentioned how weird and hard the tranny felt during downshift and then also mentioned some bloated boost numbers which looked odd. Then i brought up the TSB and....Voila, it worked like a charm. The tech knew exactly what to do next.

Make it a point to speak directly to the tech! The service managers (unfortunate disclosure) speak a different language.

 

[AAR-Hellcat]

I went to the dealer right by C3 mall. Ron Lewis. Super nice and a great level 3 tech. Make sure you tell the service mgr you want the Level 3 tech working on your car. Then go around back and he is in the corner bay. Super nice and informative tech.

I stopped there today to pick up my air dam that they owed me. Thanks

 

[CatBurghlr]

I stopped there today to pick up my air dam that they owed me. Thanks

No problem. PM me if I can help.

 

[Chippy]

Also, after out of warranty it's chargeable to get them done if desired then.