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Took my "brand new" charger to the dealership at 3600 miles to get its first oil change a bit early... Also had the tires rotated. I wish I hadn't.

I noticed some marks on the wheels before I left the dealership, but they seemed to rub off. After driving 30 or so miles I opened the hood to find a puddle of oil on my engine, and it spilled all over. I then took a micro fiber cloth to the wheels to find that nearly every bolt hole has been scratched to hell.

Waiting on a return call from the service manager.... my friends have had good experiences with them in the past... but this is completely unacceptable and the guy who did this needs to go. I couldn't imagine treating my own car like this, let alone someone elses!

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Damn sorry that happen. Yes move forward with the Service Manager.
Good Luck keep us posted.
 

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Dealer in NJ did that to my previous hellcat wheels, what monkeys. Also never put the right amount of oil in her, always had to call out the service manager to show him. Found a new dealer that’s a littler farther from me but has been great.
 

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Took my "brand new" charger to the dealership at 3600 miles to get its first oil change a bit early... Also had the tires rotated. I wish I hadn't.

I noticed some marks on the wheels before I left the dealership, but they seemed to rub off. After driving 30 or so miles I opened the hood to find a puddle of oil on my engine, and it spilled all over. I then took a micro fiber cloth to the wheels to find that nearly every bolt hole has been scratched to hell.

Waiting on a return call from the service manager.... my friends have had good experiences with them in the past... but this is completely unacceptable and the guy who did this needs to go. I couldn't imagine treating my own car like this, let alone someone elses!

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Hi RyanEsstac,
We certainly hear your frustrations! If it is of any interest, please send us a private message and we would be happy to connect you with a Case Specialist to see if there is any additional assistance we can offer on our end!
Laura
Dodge Social Care Specialist
 

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Sorry to hear about this, you think Dodge would have better training for their techs.
I plan on talking to my sales person and the service manager, about inspecting my Redeye before and after its first service.
It is unfortunate that people should have to go to the extreme of making sure that vehicle is treated with proper care, but I guess thats how things are.
 

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Discussion Starter #9
Hi RyanEsstac,
We certainly hear your frustrations! If it is of any interest, please send us a private message and we would be happy to connect you with a Case Specialist to see if there is any additional assistance we can offer on our end!
Laura
Dodge Social Care Specialist
Laura,

Thank you for posting, I did not realize Dodge had a representative here/

I picked up my car today. Service manager had my car detailed and cleaned to look brand new. All the wheels were cleaned up. There may have been a misunderstanding, as all of the marks the duct tape covered sockets made on the wheels were cleaned up. The engine bay was also cleaned... But what he missed and didn't notice/realize where all the chips taken out of the powdercoated wheels.

He said he would contact a company that fixes wheels, but I'm honestly not sure how you go about fixing powdercoat without recoating the entire wheel.

I honestly do NOT like to be THAT guy. I understand the service manager has been put in a crappy position by mistakes of his employees... But I also dont want my basically new SRT treated like crap and trashed. I was under the impression these type of cars/wheels had manual wrenches used on them and not impact wrenches.

Example of what many of the holes around the bolts on my wheels look like...coating gone and bare aluminum showing.

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Dealership techs do not care, they treat your car just like any old car, that's why nobody touches my wheels but me. Oh, and the wheels are just painted, not powdercoated.


Sent from my SM-N960U using Tapatalk
 

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Laura,

Thank you for posting, I did not realize Dodge had a representative here/

I picked up my car today. Service manager had my car detailed and cleaned to look brand new. All the wheels were cleaned up. There may have been a misunderstanding, as all of the marks the duct tape covered sockets made on the wheels were cleaned up. The engine bay was also cleaned... But what he missed and didn't notice/realize where all the chips taken out of the powdercoated wheels.

He said he would contact a company that fixes wheels, but I'm honestly not sure how you go about fixing powdercoat without recoating the entire wheel.

I honestly do NOT like to be THAT guy. I understand the service manager has been put in a crappy position by mistakes of his employees... But I also dont want my basically new SRT treated like crap and trashed. I was under the impression these type of cars/wheels had manual wrenches used on them and not impact wrenches.

Example of what many of the holes around the bolts on my wheels look like...coating gone and bare aluminum showing.

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Hi RyanEsstac,
If you would like this to be documented and looked into further, please private message us with your VIN.
Laura
Dodge Social Care Specialist
 

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Discussion Starter #13
Hi RyanEsstac,
If you would like this to be documented and looked into further, please private message us with your VIN.
Laura
Dodge Social Care Specialist
Laura,

I Apologize for the delay on my end. I picked up my car and told the dealership I'd be out of town for over a week because of a family wedding. They said they'd look into fixing the wheels while I was gone. I havent heard anything while I was gone... And 3-4 weeks later now, I still have heard nothing. I believe they are hoping it blows over. Being really busy at work is the only reason I've taken so long to deal with this.

To further being that guy.... The detail they had done to my car... which I assume included wax has worn off.... and now there is a ton of micro scratches in the paint. To add insult to injury. I've never taken any kind of cloth this this car. And these were not visible before I took it in.
 

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I wouldnt recoat or repaint the wheels. Take some touch up paint and do it yourself. Far less of a headache and no additional problems down the road. Making people fix mistaks who obviously have less than adequate skills will only make it worse as you found out with your paint. Upside of the micro scratches in the finish is a good detailer can get those scratches out easily. If you cant get $$ from them for a shop of your choice to do the work Id get it done regardless and chalk it up to a learning experience and move on. Putting the car right for me would be more important than fighting with people of less than adequate skills and ability to "make it right" potentially making it worse
 

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Dealership techs do not care, they treat your car just like any old car, that's why nobody touches my wheels but me. Oh, and the wheels are just painted, not powdercoated.


Sent from my SM-N960U using Tapatalk
Trust me....Not ALL of us are like that....I have a very loyal following that only allow me to do their stuff because they know i DO give a shit.....I hate it that my profession has the bad reputation it does....
 

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Laura,

I Apologize for the delay on my end. I picked up my car and told the dealership I'd be out of town for over a week because of a family wedding. They said they'd look into fixing the wheels while I was gone. I havent heard anything while I was gone... And 3-4 weeks later now, I still have heard nothing. I believe they are hoping it blows over. Being really busy at work is the only reason I've taken so long to deal with this.

To further being that guy.... The detail they had done to my car... which I assume included wax has worn off.... and now there is a ton of micro scratches in the paint. To add insult to injury. I've never taken any kind of cloth this this car. And these were not visible before I took it in.
Hi RyanEsstac,
We are certainly sorry to hear about your continued concern. If you could please private message us we can try to assist you further!
Laura
Dodge Cares
 

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Laura,

I Apologize for the delay on my end. I picked up my car and told the dealership I'd be out of town for over a week because of a family wedding. They said they'd look into fixing the wheels while I was gone. I havent heard anything while I was gone... And 3-4 weeks later now, I still have heard nothing. I believe they are hoping it blows over. Being really busy at work is the only reason I've taken so long to deal with this.

To further being that guy.... The detail they had done to my car... which I assume included wax has worn off.... and now there is a ton of micro scratches in the paint. To add insult to injury. I've never taken any kind of cloth this this car. And these were not visible before I took it in.
It does suck but in 5 years I doubt it would matter.
 
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