Charger SRT Hellcat
So i had just waxed my hellcat and had brand new winter tires put on the car. I took it to the dealer for minor repair. When i picked it up i noticed a residue behind rear tires. Ran my finger through it took a sniff it was rubber!!!. Now i put the valet code in every time i bring it in. They can look at the red key but they are only getting 500 hp. Reading your post i should have asked to talk to management!
Car went to dealership for some warranty repairs, minor stuff, 3 days later I get an email, unable to road test car side wall puncture right rear tire, WHAT ??? I left the car in perfect condition no way the tire went down from where it was to 600 yards away wher it sits now.
Dealer tells me we are looking in to it, I go to the dealership on Saturday, car is sitting on the middle of the lot with a flat tire.....SINCE MONDAY.
Go in to the office and ask to see the work order, take a picture of miles in 13244, go out to the car with service advisor, open the ignition, miles 13256, they took the car out of the dealership for 12 miles, MPG 8, last tire pressure reading all at 31 psi except for the damage tire (run flat) at 36 psi.
at that point Service advisor tells me, no worries we are replacing the tire, even if I have to paid for it, ok fine I'll give u until Monday, I go by on Monday, nothing car still in the same place with a flat tire,
At this point I'm asking for the general manager, he is nowhere to be found, out comes the service manager, how are you sir how can I help you, I told him....., you can't help me I called you and emailed you several times, you never replied, you are of no help to me. I need to see the general manager, finally they take me to him, I explained what happened
my car was taken for a joyride, I show him the pictures of the miles in and miles now (remember the car never left the dealership) ,who ever was driving got a flat tire, went to get air on the tire. came back and parked the car where is sitting right now. Tech went to road test and found the car with the damaged tire.
this guy is PISS , he is asking the service manager if he didn't notice a 2019 widebody in the middle of the yard with a flat tire for a week ???
long story short, I'm getting 2 new tires, balance and alignment, full tank of gas, oil change and complete inspection of the car.
is going to be 2 weeks next Monday, I'll keep you posted on the progress and after all the repairs are completed, I may name Dealership and City.