Called 3 dealers in N. Florida .. smaller dealers (beside the point) none of them knew about the RF Hub lockout.. 1 dealer asked me “ are you having a problem with the car” why would you want to lockout key fobs… I shook my head and laughed… I said “yeah the nations having a problem, it’s called auto theft.” Had an appointment at a different dealer this morning was turned away because I was never told I needed both key fobs.. at this point screw it if it’s gets stolen I hope my insurance will pay market value… I’m so over it at this point
Dealerships absolutely clueless
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Sometimes, you bring them along, and help them out... builds rapport... that's what I do... 😊
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Dealers being clueless? First I've heard about that 
Devil advocating here -
Don't forget it's not like these are Hellcat only dealers. They are normally a Jeep dealer as well, and many have more franchises too. It's a lot to keep track of with all of the different makes and models, selling, ordering, delivering, etc. Imagine doing that 20-30 at a time, when the hell would you have time to learn it all? Absorbing on the fly really. I'm sure it's not as easy as we probably think it is. It's a lot. Not trying to excuse people for not doing their job, just trying to imagine myself being a sales person answering "How does the Pacifica rear heat work?" or "what are the Jeep Patriot tire options?" or "where the hell is my Hellcat? It's been two hours since I left my deposit..." while trying to process 30 sold orders.
Dealing with us is no picnic and I'm sure eventually it's just pure eyeroll.
With that being said I myself would prob know everything there was to know about the upper level muscle cars just because it interests me. My dealer was unaware that the SS was even coming out in 2020. Orders banks were open at the time too. I was surprised.
Don't forget it's not like these are Hellcat only dealers. They are normally a Jeep dealer as well, and many have more franchises too. It's a lot to keep track of with all of the different makes and models, selling, ordering, delivering, etc. Imagine doing that 20-30 at a time, when the hell would you have time to learn it all? Absorbing on the fly really. I'm sure it's not as easy as we probably think it is. It's a lot. Not trying to excuse people for not doing their job, just trying to imagine myself being a sales person answering "How does the Pacifica rear heat work?" or "what are the Jeep Patriot tire options?" or "where the hell is my Hellcat? It's been two hours since I left my deposit..." while trying to process 30 sold orders.
Dealing with us is no picnic and I'm sure eventually it's just pure eyeroll.
With that being said I myself would prob know everything there was to know about the upper level muscle cars just because it interests me. My dealer was unaware that the SS was even coming out in 2020. Orders banks were open at the time too. I was surprised.
Has nothing to do with swamped.. it’s called unaware or just done care… as for an oil change do it yourself .. problem solved
Yeah I get it .. but at the end of the day to call a dealer and they act shocked these cars are getting stolen is quite ridiculous to say the least… in most cases most people have no idea about the products they sell.. in my profession if I mess up or “don’t know” it’s not an excuse.. have pride in what you do, take the time to educate yourself and do things the right way.. just my opinion it’s been frustrating
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487 Posts
Maybe they didn't do it because the security update has been recalled...
www.hellcat.org
Dodge Recalls New Security Feature
Dodge has recalled the Enhanced Security Valet Mode update. It is no longer available for installation. If you have already had it installed, Dodge recommends having the PCM reverted to the previous software. Furthermore, they have updated the procedure for the RF-Hub security update. Now...
www.hellcat.org
No they didn’t do it because they had no idea it even existed..Maybe they didn't do it because the security update has been recalled...
Dodge Recalls New Security Feature
Dodge has recalled the Enhanced Security Valet Mode update. It is no longer available for installation. If you have already had it installed, Dodge recommends having the PCM reverted to the previous software. Furthermore, they have updated the procedure for the RF-Hub security update. Now...
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It's not like they have to learn all the models at once, CDJR; Chrysler, Dodge, Jeep, & RAM only have about 25 models between them, Stellantis added lines but those were the core vehicles new car dealerships sell. Yes, I've learned a lot about the Chargers and Challengers in the last nine months and have more knowledge about the differences between the trim packages than most sales people, then again I'm not being paid to know what they are.
The sales guys don't seem to care whether they work at the Gap, Zales, or a dealership. When one can't tell you the difference between a Charger and a Challenger it leaves me with the feeling they don't know what they are doing and I can't trust them to present me with reliable information. I get where you are coming from; 'I just dropped out of my Freshman year at Generic State and have no experience outside of flipping burgers dads friend's car dealership hires me as a sales guy and I've never owned a car, just started last month' or some mega used car lot with three dozen different manufacturers represented (remember Saturn or Datsun*?). I don't expect a grocery store clerk to know much about any product, I expect people who sell specific products to have more than passing knowledge of them.
* Datsun brand was phased out by Nissan but returned 10 years ago, I don't think they are in US market.
The sales guys don't seem to care whether they work at the Gap, Zales, or a dealership. When one can't tell you the difference between a Charger and a Challenger it leaves me with the feeling they don't know what they are doing and I can't trust them to present me with reliable information. I get where you are coming from; 'I just dropped out of my Freshman year at Generic State and have no experience outside of flipping burgers dads friend's car dealership hires me as a sales guy and I've never owned a car, just started last month' or some mega used car lot with three dozen different manufacturers represented (remember Saturn or Datsun*?). I don't expect a grocery store clerk to know much about any product, I expect people who sell specific products to have more than passing knowledge of them.
* Datsun brand was phased out by Nissan but returned 10 years ago, I don't think they are in US market.
Serenity now, insanity later
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Did you end up going with the third row seating?
That's worse than the Dodge sales MANAGER that told me the T/A was a Pontiac!
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It has everything to do with swamped. As I mentioned, the CDJR dealer closest to me is booking oil changes today for late April (and BTW the oil change wasn't for me, I'm just passing along info) and at the next closest dealer you can't even book an appointment online because they have no availability as far out as the scheduler goes. The dealer that replaced the engine isn't booking the RF hub replacement or any other non-essential services at this time. But why let facts get in the way of a good rant?
Most dealers are clueless its BS.
Being busy has nothing to do with it .. my dealers not busy to install the update.. they didn’t even know it existed... but obviously you don’t get the point. Maybe your dealer across the pond is busy, in my situation it isn’t a factor. A dealer being busy isn’t an excuse for not knowing your products… the whole world is damn busy because nobody wants to work … everybody is short staffed, what does that have to do with being knowledgeable about the products you are supposed to service
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