[CRKFIEND]

Just wondering if someone has a contact at SRT Customer Care who could help me with an issue? I approached SRT in early March and April regarding a service contract that SRT promised they could roll over into my new vehicle. I have names and dates of the people who have told me that this was do-able once I got my new vehicle. Now that I've taken delivery I'm being told that what these two contacts have told me at SRT customer care was a lie, and that SRT is unwilling to make this right even though they have logs of telling me wrong information. I'm furious, as my $80,000 Redeye purchase was pretty much contingent on this happening, and I feel like I was hoodwinked by SRT, where historically they have been very helpful.

If anyone has a contact of a helpful person I could really use it right now. Thanks!

 

[jakelind707]

Just wondering if someone has a contact at SRT Customer Care who could help me with an issue? I approached SRT in early March and April regarding a service contract that SRT promised they could roll over into my new vehicle. I have names and dates of the people who have told me that this was do-able once I got my new vehicle. Now that I've taken delivery I'm being told that what these two contacts have told me at SRT customer care was a lie, and that SRT is unwilling to make this right even though they have logs of telling me wrong information. I'm furious, as my $80,000 Redeye purchase was pretty much contingent on this happening, and I feel like I was hoodwinked by SRT, where historically they have been very helpful.

If anyone has a contact of a helpful person I could really use it right now. Thanks!

lol goodluck, I had dozens of transcripts between myself and a dealer, and Dodge Cares pertaining to a dealer not wanting to honor a warranty on my car with 4 years and 20k miles on it, for a 6year 60k mile item and it took me going there physically and demanding they do something because I wasn't leaving without a resolution. They realized they had the wrong vin entered for my car...

After showing the dealer the transcripts they still told me to kick rocks, which I figured would be the end all judgement since its coming directly from the brands representative. Apparently not.

they told you whatever they could, to get you into that car.

 

[Slowpoke387]

Another vote for "it's probably not going to matter". Man I cant stand lies.

 

[OUTLAWSSAA]

According to one of the provisions pages on my contract,it says you can "CANCEL the remaining Plan coverage and receive a full or pro-rata refund". So why not cancel, get the money, and use it on the new car.

 

[CRKFIEND]

According to one of the provisions pages on my contract,it says you can "CANCEL the remaining Plan coverage and receive a full or pro-rata refund". So why not cancel, get the money, and use it on the new car.

I was gifted the original service contract by SRT, and none of it was ever used because the factory warranty still applied to the vehicle I had sold.

 

[MJS73]

You're upset because you can't transfer a gifted (i.e. free) warranty to your new car? Hmmm.....

 

[BrakeFade]

Why not just cancel the warranty, get a refund, and buy it specifically for the redeye?

 

[CRKFIEND]

You're upset because you can't transfer a gifted (i.e. free) warranty to your new car? Hmmm.....

No, I'm upset because SRT has told me on multiple occasions that they would honor the transfer. Now that I've purchased the car, they're reversing what they've told me on numerous occasions. Don't be a dickhead.

 

[OldMoparGuy]

Helpful contact at SRT, does one even exist?

 

[meangreen1o1]

@DodgeCares Any help for this guy?

 

[CRKFIEND]

@DodgeCares Any help for this guy?

Thank you for the contact MeanGreen! I didn't know Dodge was on this site. @DodgeCares I'd love to speak with you further about this whenever possible. Thanks.

 

[DodgeCares]

Just wondering if someone has a contact at SRT Customer Care who could help me with an issue? I approached SRT in early March and April regarding a service contract that SRT promised they could roll over into my new vehicle. I have names and dates of the people who have told me that this was do-able once I got my new vehicle. Now that I've taken delivery I'm being told that what these two contacts have told me at SRT customer care was a lie, and that SRT is unwilling to make this right even though they have logs of telling me wrong information. I'm furious, as my $80,000 Redeye purchase was pretty much contingent on this happening, and I feel like I was hoodwinked by SRT, where historically they have been very helpful.

If anyone has a contact of a helpful person I could really use it right now. Thanks!

Hi CRKFIEND,
We regret to hear that you are experiencing this concern! If you wouldn't mind following up with us via Private message, we would be happy to learn additional details to determine how to best assist you.

Rob
Dodge Cares

 

[CRKFIEND]

Hi CRKFIEND,
We regret to hear that you are experiencing this concern! If you wouldn't mind following up with us via Private message, we would be happy to learn additional details to determine how to best assist you.

Rob
Dodge Cares

Thanks, Rob. I sent you a message with all the details. Hopefully we can get this resolved.

 

[Slowpoke387]

So now we wait to see if Dodgecares is just a PR thing. No one ever follows up after dealing with them. Something tells me yes, otherwise people would be raving here about the help they got. Havent seen one rave lol.

 

[CRKFIEND]

So now we wait to see if Dodgecares is just a PR thing. No one ever follows up after dealing with them. Something tells me yes, otherwise people would be raving here about the help they got. Havent seen one rave lol.

I will absolutely follow up with you guys! I have names and dates of people I have worked with, so I'm hoping this is resolved quickly and efficiently. Stay tuned, man!

 

[CRKFIEND]

So now we wait to see if Dodgecares is just a PR thing. No one ever follows up after dealing with them. Something tells me yes, otherwise people would be raving here about the help they got. Havent seen one rave lol.

I suppose you'll have to wait to see how Dodgecares performs... SRT has rectified the issue and transferred both my extended service contract and oil change/rotation package over to my new vehicle this morning.

 

[jakelind707]

I suppose you'll have to wait to see how Dodgecares performs... SRT has rectified the issue and transferred both my extended service contract and oil change/rotation package over to my new vehicle this morning.

wow a rare case!

congrats

 

[CRKFIEND]

wow a rare case!

congrats

Thank you! I would say it's a case of having all my ducks in-a-row. When you're able to give dates/times/names of who you spoke with, and they can verify those calls in-system. It's hard to argue against it! I'm just overjoyed that SRT did the right thing in the end even though they spent a few days trying to deny me.

 

[Slowpoke387]

wow a rare case!

congrats

Pretty sure Dodgecares had nothing to do with it. OP had his sh!t together before then. I'm still not a believer.

 

[jakelind707]

Pretty sure Dodgecares had nothing to do with it. OP had his sh!t together before then. I'm still not a believer.

Oh I guarantee they don't correlate, I meant more that SRT was able to get it done. Dodgecares just reaches back on here to give the illusion of customer service lol