Long story short I bought louvres for my cat and it came with dents/dips, flash on every edge, and uneven molding all around. Went to return/exchange and they want me to pay for shipping back to them or pay a %15 restock fee if they send me a label to return it. If I didn't like how it looked or I ordered the wrong thing I understand the policy but they sent me garbage with visible defects but as their team deemed it "satisfactory" they are holding their ground on me paying for return shipping or a %15 restock fee because apparently they would sell this trash to another person. So I am more $ our of pocket because they sent me this ridiculously satisfactory product.
That aside I paid a premium for 2-3 day shipping but they shipped it via fedex ground and it took 6 days from the time it was picked up, not that I care about the wait but why did I pay a near $50 premium for ground shipping? What is the free shipping option? Do they walk it to me?
On a side not where can i get some similar louvres that don't look like discount factory rejects? I really liked the look of these but I refuse to put them on a Hellcat.
That aside I paid a premium for 2-3 day shipping but they shipped it via fedex ground and it took 6 days from the time it was picked up, not that I care about the wait but why did I pay a near $50 premium for ground shipping? What is the free shipping option? Do they walk it to me?
On a side not where can i get some similar louvres that don't look like discount factory rejects? I really liked the look of these but I refuse to put them on a Hellcat.