Let's operate off your pre-edit post there, Hemi Dave:
"You mean those crooked dealers who are selling the Hellcats at a markup????
And you say you know dodge only planned on building 2500 units? Then well the Hell did they keep the system open and take over 9000 orders (as per Tim K)
You can blame dealers all you want...FCA screwed up by accepting orders they couldn't fill.
They could have easily shut down the system after 2500 orders....right?????"
I don't agree with dealers selling above MSRP, but then again I assume you know what 'MSRP' stands for, don't you? I'll lay out the acronym for ya: Manufacturers Suggested Retail Price.
Not MMRP (Manufacturers Mandated Retail Price).
The dealers have the right to do that if they want to and if they offend perspective customers by doing so, they do so at their own risk (to their reputation and/or customer goodwill).
1) Yes, it was common knowledge that the first production was going to be 2500 units.
In a big dealer network you can have a landslide of orders fairly quickly on something like this. This level of demand was never expected.
2) You were expecting the Dodge IT department to have a software kill switch in place once order number 2500 hit the system and shut it down?
But again, Dodge management isn't a crooked bunch and there's certainly anxiety over the way things played out that they wish they would have anticipated. Do you really think they don't care about their customers?
3)No one is perfect.
4) Dodge is actively seeking out Hellcat customers to discuss their Hellcat buying experience to in an effort to improve it.
5)They're a GREAT company, so give them a break.
6) Again, if your dealer took your deposit and didn't explain to you how many cars he expected to get and where you're at in line then your issue is with your dealer, not Dodge. Capisce?
Hmmm. Where do I start????
1) 2500 units was common knowledge??
2500 units was such "common knowledge" that even the FCA dealerships didn't know it? That even Tim K didn't know it??
A great company wouldn't let that happen....
Room for improvement #1
2) So I guess you are saying the "Software Kill Switch" only works after you hit 9000 accepted orders when you can only fill 2500?
That's an excellent public relations move. (Sarcasm in full effect)
A great company wouldn't let that happen.
Room for improvement #2
3) No one is perfect?
That's what Bill Clinton said after "Lewinsky Gate"........FAIL...
A great company doesn't answer criticism like that.
Room for improvement #3 (Assuming you are FCA employee)
4) So Dodge is actively seeking out Hellcat customers to discuss the buying (waiting?) experience?
They just have to read social media to see how that's going....and they have.
Just a PR ploy....obvious....if it's even true. ....
And what's a Hellcat customer? VON's, VIN's, only car delivered or all of the above?
A great company wouldn't think this action would really help the overwhelming bad social media on this issue.
Room for improvement #4
5) Great company?
All I will say is the Hellcat rollout has been anything but "GREAT"
6) My dealer didn't take a deposit from me, and he said he didn't know how many Hellcats he would get.
He also didn't say it was limited to 2500.
I have my VON and am waiting like the majority of the Hellcat customers.
We are eagerly waiting for FCA to call us to ask how our buying experience has been .......Capische?............