[Gatorman]

Hi, I took my 2020 Challenger Hellcat into Dodge for the front brakes. One of the service representatives told me that my brakes would be covered. Another tech told me they wouldn't because they don't cover wear and tear.

The first service Date was February 1, 2021. The first tech who told me that the front brakes were covered then goes in the back to talk with I presume a manager. The tech then.comes out and tells me that I need to drop off my car for 2 weeks. 2 weeks for the tech to send emails back and forth to an inspector and take samples. 🤔

 

[Citrus90]

Hi, I took my 2020 Challenger Hellcat into Dodge for the front brakes. One of the service representatives told me that my brakes would be covered. Another tech told me they wouldn't because they don't cover wear and tear.

The first service Date was February 1, 2021. The first tech who told me that the front brakes were covered then goes in the back to talk with I presume a manager. The tech then.comes out and tells me that I need to drop off my car for 2 weeks. 2 weeks for the tech to send emails back and forth to an inspector and take samples. 🤔

Why would front brakes ever be covered? Did your rotors crack or something? Warranties typically don’t get involved with wear items of any kind unless there substantial evidence of a premature defect/failure.

 

[Ross61]

Rotors, yes; pads, no.

two weeks for rotors if they’re replacing them .

 

[baabootoo]

EXACTLY what is the problem?

 

[Hoss056]

Brakes are covered under the 12/12 bumper to bumper. I cant imagine a dealership where the tech himself would be the one you'd be dealing with. This sounds like a very weird exchange/situation.

 

[Mike5809]

Brakes are covered under the 12/12 bumper to bumper. I cant imagine a dealership where the tech himself would be the one you'd be dealing with. This sounds like a very weird exchange/situation.

12/12 warranty? It’s 36/36

 

[ledft]

Hard to imagine bad brakes on a 2020. I have over 110K miles on my 2015 cat and had to replace pads at 75K miles. Still have original rotors. Must be using the wrong pedal🤔

 

[Slidd]

12/12 warranty? It’s 36/36

12/12 for wear items... brakes, clutch, etc.

Sent from my SM-N960U using Tapatalk

 

[Rockster]

Hard to imagine bad brakes on a 2020. I have over 110K miles on my 2015 cat and had to replace pads at 75K miles. Still have original rotors. Must be using the wrong pedal🤔

Have obtained good brake life with previous cars. But with my 2018 Hellcat the front brakes developed signs of wear (a lip around the outer edge of the front rotors) at 27.5K miles. Did not drive all that aggressively no more or less than I did with my other cars. But the Hellcat was by far the heaviest car of all the cars I have owned prior to the Hellcat. The next heaviest car weighed in at 3400lbs. (As an aside I managed close to 150K miles on this car's front brakes and the rear brakes while obviously worn -- but not enough to light up the brake wear warning light -- were still serviceable when I sold the car with 161K miles on it.) The Hellcat also was fitted with an automatic and offered less benefit from engine braking. I didn't go all crazy with my previous cars downshifting to slow the car but just let off the pedal and let engine braking slow the car.

My Scat Pack has a 6-speed and I'm happy to be able to resume letting the engine help slow the car down again.