[TIGwelder]

I'd walk in with a printed copy of that mesage and then say

"Have you ever heard of Hellcat.org?"

"Well here's the thread I started to ask how I should proceed with this problem. And right here <point to phone> is where I said I purchased my car from your dealership"

 

[TIGwelder]

Sounds like maybe it could of had a bit of damage, but now the damage is worse. The tech appears to have chimed in. is it worse now?