[630]

I recently bought a hellcat from Suncoast dodge, in Florida.

The splitter was damaged when I took possession. I could not inspect the car before hand as I am out of state.

I did ask the sales rep to inspect the splitter as we all know on this website some cars are being damaged when unloading and loading onto the trucks.

Well, I was assured that everything was fine.

Upon arrival, i saw the splitter was in fact damaged.

By luck, the mechanic who did the PDI is a member here on this site. I asked him in a thread if the car was damaged when he inspected it. And he said yes it was.

Well, I went back to the sales rep and told him that the splitter was damaged and the mechanic confirmed it was before I rec'd the car.

Well funny stuff follows.

The sales rep texts me as tells me the car was not damaged when it left his shop.

I went back to this website and guess what? The mechanic deleted his post admitting the car was damaged.

I then get a call from Phil Schmidt, I guess the GM there, and he says he spoke with the detailer and the mechanic and the car was not damaged when they sent it to me.

Well, I goto google, and look up the archived page where their mechanic admitted to it and I tell Phil that I have it in black and white in writing that the mechanic saw the damage.

Well then Phil starts changing his story about how it wasnt too bad or too noticeable.

I told him that wasn't the point. They damaged the car. They covered it up and lied to me.

He refused to fix it or even entertain fixing the car or the situation.

Well, I have been busy as heck the past few weeks so I havent worked on the issue. And its been icy here in North Texas, believe it or not.

But now I need a resolution.

What pisses me off is the lies and the cover up. I have the proof in writing. The mechanic admitted the damage,then tried to delete his comments.

I have never been treated like that by a company. I have bought a car from them before.

And I have had three challengers and two rams.

What would you guys do?

Did you have it shipped to you? The shipping company would also inspect the car and make any notes of defects so they are not responsible. I don't understand why the dealer wouldn't admit to it unless it was damaged on their watch. It would be covered. Since you have the documentation and I would see if you can get something from the shipping company and then contact SRT and see if you can get resolution. Just my thoughts...Not sure that is proper protocol, just what I would try.

 

[630]

The picture you sent us was not the way it left my stall. And I have pictures to prove my statement. That is all I have to say about this issue,

Ah! This post was coming through the same time I was responding. A new twist. Sounds like maybe something that occurred in transit??? Those spoilers are low sticking out little buggers!

 

[630]

I would let Tammie and the team know who it was on this site and have him banned as a member, we don't need two faces like that on our site.
Next I would get the post to higher ups at Dodge and show them the post he deleted.

Its sad a purchase for 70k depending on the over sticker or not and these jacka#$% won't flip for a new splitter that at there wholesale is not a lot. And the money doesn't even come out of the shyster salesman and managers pocket.

I guess they never heard of customer service, as hard as they covered it up, it would have been a lot easier to fix it for you.

I am not going to call judgement on this one. I see both sides on it. It doesn't make sense to not replace it if it was damaged when it got to the dealership because SRT would cover it. Just like the wheel they replaced on my car that was damaged and I reported as soon as possible. The wheel is VERY expensive and my dealer did not have a problem taking care of that with SRT. This forum is watched very closely and it isn't the first time I have heard about a Dodge tech getting in trouble for saying something and being told they cannot say anything on the forum. These spoilers are going to be a serious issue. I am conscious of it everywhere I go and where I park and how steep a hill I drive up. The shipping people should have a report to substantiate the condition. This could go either way based on the evidence, not fair to judge either way by a Moderator.

 

[630]

Just my opinion, but IF I were the owner of the dealership I would fix the vehicle to the customers satisfaction. Considering that the dealership just made THOUSANDS of $ in profit, forget who was at fault and just fix it.

Thats because you TOTALLY ROCK ResumeSpeed!!! I cannot think of anyone more customer service oriented than you! *blows a kiss* (they totally won't add that emoticon, I asked!)

 

[630]

Lol, having been involved in a retail business in years past I am well versed in customer service. Goodwill can go a long way, and it will certainly pay off in the long run. We're talking maybe a few hundred bucks here, as I noted certainly no biggie compared to the profit derived from the sale.

Maybe the dealership personnel should read this book (as one example):

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World - by Pete Blackshaw

Agree! Well said. I too am in customer service dealing with employers who deal in customer service! High expectations are set!