[ResumeSpeed]

Thats because you TOTALLY ROCK ResumeSpeed!!! I cannot think of anyone more customer service oriented than you! *blows a kiss* (they totally won't add that emoticon, I asked!)

Lol, having been involved in a retail business in years past I am well versed in customer service. Goodwill can go a long way, and it will certainly pay off in the long run. We're talking maybe a few hundred bucks here, as I noted certainly no biggie compared to the profit derived from the sale.

Maybe the dealership personnel should read this book (as one example):

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World - by Pete Blackshaw

 

[630]

Lol, having been involved in a retail business in years past I am well versed in customer service. Goodwill can go a long way, and it will certainly pay off in the long run. We're talking maybe a few hundred bucks here, as I noted certainly no biggie compared to the profit derived from the sale.

Maybe the dealership personnel should read this book (as one example):

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World - by Pete Blackshaw

Agree! Well said. I too am in customer service dealing with employers who deal in customer service! High expectations are set!

 

[NX91Notch]

OP I sent you a pm with my personal cell phone number. Feel free to call me if you would like.

Maybe a direct line of communication between you and I you can understand my side of this and clear my name at least.

 

[SRT_HC_707]

There are two sides to every story. Since it sounds like the buyer didn't pick up the car (if he did he should have had his nose under there) then there is no way of knowing for sure. I was on the floor in the shop looking under my cat with a flashlight that I brought LOL .

I believe NX91Notch in that there was probably some minor scuff or something (the type of thing that you would never see and certainly not replace -- it's going to happen if you drive the car). He was being honest. The buyer got the car, damage was worse and he freaked.

Now if I was the GM out of good will I would take the RS recommended approach. I'd tell the guy to take it to a dealer, have it replaced and I'd cut him a check. A happy customer is more important than a few bucks. It's not like they are losing money here.

NX91Notch --- I feel bad for your situation. I don't know you but I do believe you. We always say at work 'no good deed goes unpunished'.

Hope it all gets worked out.

 

[BossHawg]

Part of the risk you take when buying out of state and you're not there to the delivery. It's only a $90 lesson.

 

[NX91Notch]

I believe NX91Notch in that there was probably some minor scuff or something (the type of thing that you would never see and certainly not replace -- it's going to happen if you drive the car). He was being honest. The buyer got the car, damage was worse freaked

And this is exactly what happened. The scuff was so so so minor on the underside of the splitter you only knew it was there if you were under neither the splitte. It didn't warrant a replacement. And that's what I tried to portray in my orginaly posts that I ended up deleting.

I was being honest like the type of person I have and it has gotten me in all kinds of hot water. I guess I should of just kept my mouth shut.

my cat is scheduled to arrive next week. If my car comes with a minor scuff I won't even replace it on my personal car.

 

[jim]

i bought a yellow scion xb, picked it up in the rain drove home put it in the garage , next morning found the back of the car damaged like it backed into a wall.
they refused to do anything. called toyota , they did nothing, will never buy a car from them, Schaumburg Toyota.

 

[Carnage]

The GM at the dealership is lacking some sense in business customer service wise no offense NX91.

All the GM has to do is offer to replace the measly $90 part and some tax. Cover the whole part and labor or at least meet halfway and have the customer pay for the part OR the labor.

I run an IT business and if I made $5000 on a contract to fix a $90 dispute plus some time that's an easy fix, I replace the part and donate some of my time to fix it replace it or whatever.

This is especially true if we are keeping a long term customer.

 

[jim]

i make custom Slotcar Boxes, i have had boxes damaged in shipping, i replace the product and add extras for there inconvenience.This makes a friend for life.

 

[Carnage]

i make custom Slotcar Boxes, i have had boxes damaged in shipping, i replace the product and add extras for there inconvenience.This makes a friend for life.

See this is good work ethics and business 101, Jim gets it

 

[BossHawg]

See this is good work ethics and business 101, Jim gets it

I'd just sue them or make their life a living hell...but that's what I get paid to do anyways. Lol

 

[Carnage]

I'd just sue them or make their life a living hell...but that's what I get paid to do anyways. Lol

LOL good ole American way, sue sue sue haha

 

[fnkychkn]

when I PDI'd the one we delivered, I noticed small scrapes to the underside of the splitter. I knew the customer was waiting in the showroom, so I brought him to my bay and showed him the blemish. he thanked me for showing him. when I asked him if he wanted it replaced, he said not to bother as he was sure it wouldn't last a week without getting scraped again. so I just filed down the burred edge for him.

NX91Notch, don't let the harsh posts get to you. I'm pretty sure he was replying to the original post and had not read your reply before he hit "post reply".
any level 3 Chrysler tech can get a job anywhere. don't let them think they can dictate what you say online.

 

[FATCAT77]

My cat has a damaged splitter as well from the car coming off the hauler. My dealership ordered a new spoiler and told me to drive the car for a while to get a feel of how to take approaches and speed bumps. So I wreck the existing one. Once I'm happy they will replace the splitter free of charge. I have the new splitter in my garage as well so there is no delay.

 

[JBS$]

Fix it, enjoy your car, then move on and forget about this small issue. Save your energy for something that raally matters.

 

[april77]

Well, I have been busy as heck the past few weeks so I havent worked on the issue. And its been icy here in North Texas, believe it or not. But now I need a resolution.

What would you guys do?

I condensed the original post to the points relevant to my reply due to the length of the original post. That said:

I would, personally, let it be. I would either file the splitter down myself (because I did just that on several occasions on my 2013 392), or replace it if I simply could not handle knowing the scrapes were there. Why? Because, in my opinion, you waited too long to pursue the matter with any reasonable chance of success. Yes, the dealership should have sucked it up and repaired it themselves, but ... no offense ... you are also responsible. It is called follow through, or in this case, your lack thereof. Had you continued to follow through with the situation in a timely manner after it happened, that is one thing, however, by your own admission, you let it go for a "few weeks". I am honestly not trying to be nasty, but you cannot wait several weeks on things of this manner. So, as the Disney song says:

April

 

[MizzouRT]

And this is exactly what happened. The scuff was so so so minor on the underside of the splitter you only knew it was there if you were under neither the splitte. It didn't warrant a replacement. And that's what I tried to portray in my orginaly posts that I ended up deleting.

I was being honest like the type of person I have and it has gotten me in all kinds of hot water. I guess I should of just kept my mouth shut.

my cat is scheduled to arrive next week. If my car comes with a minor scuff I won't even replace it on my personal car.

I agree that if you drive the car the bottom of the splitter will get scuffed sooner or later (probably sooner) and that wouldn't be something I would replace. Sorry this issue is causing you grief for being honest and speaking up.

 

[magnummrk]

I had a similar situation when I bought my car. I bought from an out of state dealer. Before the car was delivered to me (by the dealers own driver and truck) my salesman informed me the splitter was scratched. I told him I would look at it when they dropped it off. I could not really see any damage, but it was also like 20 degrees so I did not crawl around on the ground to try and find it. I called him and said I would like the new splitter sent to me. After about a month I had not heard from him. I decided to call the parts dept of the dealership I bought the car from and see if they had one in stock. Turns out they did so I called my salesman and asked again where the splitter was. He told me they were hard to get and it might be a while. I told him they had one in stock and HIS dealership...he asked me if it was the right one and I said yes. About 1 week later the splitter showed up at my house.

I don't think it has anything to do with the dealer being out of state or not. I has everything to do with the integrity of the dealership. It is around a $100 part.

 

[bfusion]

I understand freedom of speech but to say ban me?

Seems a little harsh

One man's opinion, nothing more. Lots of disagreements on this forum.

 

[Snappycat]

OK whats a splitter?