Get on the phone, call any of your 2390 dealers and try to buy one of your own Hellcats. Figure out how to solve the mess that way. I've contacted about 700 of them and the problem is the same at every dealer - chaos;
When orders re-open, how are you going to handle it differently so as to avoid this mess happening all over again? You're currently building a lot of cars with no buyer while buyers aren't getting their cars built. Dealers are ruining your name and reputation with the price gouging and lying - and even more so when that typical nefarious nonsense is holding up customer's cars though no fault of their own other than trusting a disreputable dealer.
Maybe the allocation process is the problem. Why should the rule-breaker dealers get cars that delay someone else's delivery while they hold out to fleece a sucker for 20K over sticker - when smaller, more honest dealers won't even see a car? Perhaps the free market could sort this out? I'd MUCH rather shop at a small town dealer anyway. It could work like this; I go in to ANY Dodge dealer selected by ME through research as to reputability (feedback, personal experience, word of mouth etc). We sit down, I order a car, leave a non-refundable deposit to prove I'm serious, then that dealer puts my order into the system. Say my order is number 10,325 - when you build car number 10,325 you build my car. You build 6,000 cars this year, mine rolls over to the next MY. If my circumstances change in the interim and I decide to cancel, I pick up a phone, call the dealer and cancel, then my order is marked in the system is cancelled and you build a car for the next guy. Nice and orderly, no preferential treatment, everybody's happy. Why is this so hard?
As it stands you've got a lot of duplicate orders, a lot of customers who want to buy cars but can't even get past the front door, you've got customers buying cars that are a compromise as opposed to getting the car with options they'd like to have and people who've waited 9 months for cars getting snaked by people just now getting involved in the process and sucking up the limited supply for the sake of profiteering. In the immortal words of Randy Quaid it's a lot like watching a brass monkey molest a football at your local Dodge dealer.
If you insist on building one-size-fits-all cars to drop off randomly at unsuspecting dealers for the sake of fishing for customers, how about building cars that are loaded and in color combinations that aren't crap? I'd primarily make White/Red/BM (like the press car), Black/Black/BM, B5/Black/BM. Ship them with sunroofs, NAV, Harmon Kardon and summer tires. They should all have brass monkey wheels - it'll take 5 minutes with some Plastidip to make them black if I don't like BM but a month of sundays to make a black wheel brass monkey. At least make the 3 best color combos en masse that make compromise easier.
And while I'm being ignored I have one more request; no more press cars. We get it. The Hellcat is awesome. You don't need to run another ad or give out a loaner until you have at minimum a 30 days supply sitting around. Only thing that happens when I see HC 'tests' now is I get angry. It's less advertisement and more taunting.
When orders re-open, how are you going to handle it differently so as to avoid this mess happening all over again? You're currently building a lot of cars with no buyer while buyers aren't getting their cars built. Dealers are ruining your name and reputation with the price gouging and lying - and even more so when that typical nefarious nonsense is holding up customer's cars though no fault of their own other than trusting a disreputable dealer.
Maybe the allocation process is the problem. Why should the rule-breaker dealers get cars that delay someone else's delivery while they hold out to fleece a sucker for 20K over sticker - when smaller, more honest dealers won't even see a car? Perhaps the free market could sort this out? I'd MUCH rather shop at a small town dealer anyway. It could work like this; I go in to ANY Dodge dealer selected by ME through research as to reputability (feedback, personal experience, word of mouth etc). We sit down, I order a car, leave a non-refundable deposit to prove I'm serious, then that dealer puts my order into the system. Say my order is number 10,325 - when you build car number 10,325 you build my car. You build 6,000 cars this year, mine rolls over to the next MY. If my circumstances change in the interim and I decide to cancel, I pick up a phone, call the dealer and cancel, then my order is marked in the system is cancelled and you build a car for the next guy. Nice and orderly, no preferential treatment, everybody's happy. Why is this so hard?
As it stands you've got a lot of duplicate orders, a lot of customers who want to buy cars but can't even get past the front door, you've got customers buying cars that are a compromise as opposed to getting the car with options they'd like to have and people who've waited 9 months for cars getting snaked by people just now getting involved in the process and sucking up the limited supply for the sake of profiteering. In the immortal words of Randy Quaid it's a lot like watching a brass monkey molest a football at your local Dodge dealer.
If you insist on building one-size-fits-all cars to drop off randomly at unsuspecting dealers for the sake of fishing for customers, how about building cars that are loaded and in color combinations that aren't crap? I'd primarily make White/Red/BM (like the press car), Black/Black/BM, B5/Black/BM. Ship them with sunroofs, NAV, Harmon Kardon and summer tires. They should all have brass monkey wheels - it'll take 5 minutes with some Plastidip to make them black if I don't like BM but a month of sundays to make a black wheel brass monkey. At least make the 3 best color combos en masse that make compromise easier.
And while I'm being ignored I have one more request; no more press cars. We get it. The Hellcat is awesome. You don't need to run another ad or give out a loaner until you have at minimum a 30 days supply sitting around. Only thing that happens when I see HC 'tests' now is I get angry. It's less advertisement and more taunting.
