SRT Hellcat Forum banner
  • Hey Everyone! Enter your ride HERE to be a part of this months Ride of the Month Challenge!
1 - 20 of 38 Posts

·
Registered
Charger SRT Hellcat
Joined
·
401 Posts
Discussion Starter · #1 ·
I stopped by 4 Dodge dealers inLong Island. Not 1 service manager knew anything about the new security upgrade. When I asked about the Stage 1 mods for the Redeye, they looked at me like I was crazy. Even when I brought my Superbee in 2012, no dealer knew anything about it until I told them to look it up. the same with the Charger Redeye. They had no clue is existed and was ready to order until I said “Look it up”.
I wish these dealers and service depts knew about their products..
 

·
Premium Member
2020 Challenger Hellcat Redeye Wide Body
Joined
·
10,430 Posts
I stopped by 4 Dodge dealers inLong Island. Not 1 service manager knew anything about the new security upgrade. When I asked about the Stage 1 mods for the Redeye, they looked at me like I was crazy. Even when I brought my Superbee in 2012, no dealer knew anything about it until I told them to look it up. the same with the Charger Redeye. They had no clue is existed and was ready to order until I said “Look it up”.
I wish these dealers and service depts knew about their products..
Yep, when I bought my RE the SS had just been announced. The dealer I bought my car from hadnt even heard of it. The security upgrade may not be a huge announcement, maybe more of a TSB kind of thing so it may be a little much to expect the service guys to be aware of every update on every model they sell/service.
 

·
Premium Member
2021 widebody Redeye Pitch Black.
Joined
·
1,467 Posts
Yes, it's a shame. To most of those guys it's just a job. Any time I buy a new car or truck I do my research for months beforehand. Then when I get to dealer I know EXACTLY what I want & how it should be. Most times those guys don't have a clue what I'm talking about. It's a shame when you have to tell them how to do their job.
 

·
Registered
Challenger SRT Hellcat
Joined
·
3,935 Posts
I stopped by 4 Dodge dealers inLong Island. Not 1 service manager knew anything about the new security upgrade. When I asked about the Stage 1 mods for the Redeye, they looked at me like I was crazy. Even when I brought my Superbee in 2012, no dealer knew anything about it until I told them to look it up. the same with the Charger Redeye. They had no clue is existed and was ready to order until I said “Look it up”.
I wish these dealers and service depts knew about their products..
I'm lucky . My dealer calls me with info as soon as he gets it . Most times it's " insider information"



Sent from my BBF100-2 using Tapatalk
 

·
Registered
‘21 SRT SUPER STOCK
Joined
·
1,492 Posts
I'm lucky . My dealer calls me with info as soon as he gets it . Most times it's " insider information"



Sent from my BBF100-2 using Tapatalk
Well….I think a bow down to that dealer is in order, a diamond in the rough, a needle in a haystack, one in a million, so on and so forth
 

·
Registered
Challenger SRT Hellcat
Joined
·
3,935 Posts
Well….I think a bow down to that dealer is in order, a diamond in the rough, a needle in a haystack, one in a million, so on and so forth
I have know them for over 25 years and I buy A LOT of stuff there . Plus its old school small town .

Sent from my BBF100-2 using Tapatalk
 

·
Registered
21 Hellcat Charger
Joined
·
353 Posts
You assume anyone that works in the dealer let alone service, knows anything about cars or is a "car guy". They arent. They dont want car guys, they want good salesman. Even as service writers, they want salesman working to up sell you on everything. Dealerships are a joke and MAYBE someday someone will do something about it.
 

·
Registered
2021 Dodge Challenger Redeye in Indigo Blue
Joined
·
68 Posts
My dealership found it within a few minutes of me explaining the update to them. We surmised that it wasn't pushed out by the mothership to everyone or it wasn't sent as a priority message. My buddy is is the parts manager.. the stage updates are hidden from their view and again.. guessing it's waiting for the official roll out date and "power booker" dealership locations to be established.
 

·
Premium Member
2020 Challenger Hellcat Redeye Wide Body
Joined
·
10,430 Posts
Well since the this forum is the site of the most useful info.. can someone tell me if Stage 1 is currently available for a 2021 Redeye charger?
Survey Says…
December is rollout but realistically Jan/Feb I’d say
 

·
Registered
Challenger SRT Hellcat
Joined
·
46 Posts
A lot of dealers don't care about their product and could care less about specifics. I once went to a Ford dealer to try to order a Mustang GT and the salesman asked me if I wanted a 2 door or 4 door.
 

·
Registered
Charger SRT Hellcat
Joined
·
1,025 Posts
I stopped by 4 Dodge dealers inLong Island. Not 1 service manager knew anything about the new security upgrade. When I asked about the Stage 1 mods for the Redeye, they looked at me like I was crazy. Even when I brought my Superbee in 2012, no dealer knew anything about it until I told them to look it up. the same with the Charger Redeye. They had no clue is existed and was ready to order until I said “Look it up”.
I wish these dealers and service depts knew about their products..
What I do is I take the info in to the Dealer and share and bring them along. I work with them and collaborate. Goes a very long way to creating a rapport that will pay huge dividends for you. When I walk into the Dealer, they know my first name and they respect me... both in the Front and in the Service Dept. You can criticize and put people down, but it never works out well for the person doing it... they won't like you or help you. Try changing your attitude, try helping and try sharing, see the difference.
 

·
Registered
2022 Redeye on order
Joined
·
109 Posts
Makes sense your asking for a product that doesn’t exist and they certainly have nothing to sell you. If I was in a dealership again I wouldn’t waste a minutes time on the Direct Connection package but move on to paying customers that needed their cars fixed now and wanted buy and order cars now.
 

·
Premium Member
2020 Challenger Hellcat Redeye Wide Body
Joined
·
10,430 Posts
What I do is I take the info in to the Dealer and share and bring them along. I work with them and collaborate. Goes a very long way to creating a rapport that will pay huge dividends for you. When I walk into the Dealer, they know my first name and they respect me... both in the Front and in the Service Dept. You can criticize and put people down, but it never works out well for the person doing it... they won't like you or help you. Try changing your attitude, try helping and try sharing, see the difference.
^^^ Winning post of the day. It would be nice if every employee at least knew which models were available but expecting them all to know about every small security update or TSB or new upgrade for every model off the top of their head is asking far too much imo. That would have them online 24/7 on every model doing research and taking time away from getting things done. Would it be nice? Yep. Should you expect it? I dont think so. OF COURSE we all know, it’s all we do here lol but we’re only thinking about our own cars. Like Blickie said, just go in with the info, talk to them and see how different things are.
 

·
Registered
Challenger SPWB 392
Joined
·
382 Posts
I stopped by the dealer that handled my paperwork because they certainly did not sale anything and as I was walking into the near empty showroom a so called "salesman" said man that is one nice Camaro!

I stopped dead in my tracks and in front of his boss and anyone else that could hear me I said thanks for the compliment that is the special addition Widebody Camaro that this Dodge Dealership ordered for me, have a great day!

When I went back out the door his boss had him over in the corner having what appeared to be a serious conversation. 😂😎
 

·
Premium Member
2020 M6 HC
Joined
·
1,237 Posts
I’m no expert but my take on salesmen is that their priority is to sell what they have on hand and close the deal before you leave, clueless customers get priority. Once they know you are not going to sign today, their eyes wander looking for a better target. The have little need for knowledge.

I don’t think service depts make much $ on car guys, their profit is in tires and scheduled maintenance. Again, clueless is better.

Last fall I was in the waiting room and there was a 60+ woman there having tires put on her Cherokee. She mentioned something about being at a Jeep dealer, she was a bit worried when I told her we were at a Dodge dealer, but I said it’s ok, this Dodge serv dept is better than that Jeep serv dept.
 
1 - 20 of 38 Posts
Top