[392armo]

Here's my experience trying to get it fixed at Glendale Dodge.

They refuse to acknowledge it's broken.

 

[Booky]

Don't walk, run to a different Dealership.

That Tech. does not know shit from Shinola.

A different Dealership will perform a re-flash and update the TCM software. Hopefully that will fix the issue.

 

[wantit]

yeah, what Booky said! I had same issue, dealer replaced the 2 paddle shifters and did the TCM flash. not one false shift since, and I constantly use the manual mode and paddle shifters. it also doesn't hurt to have a star case number.

 

[392armo]

Don't walk, run to a different Dealership.

That Tech. does not know shit from Shinola.

A different Dealership will perform a re-flash and update the TCM software. Hopefully that will fix the issue.

It was very apparent within the first 40 seconds that I was not going make any progress with this "head technician".

Yes I went straight to another dealer. They acknowledge there is an issue so they ordered a new paddle shifter. It will be repaired soon. But I'm gonna wait till I get my car back to celebrate.

 

[Booky]

If I were you, after this is all done and your Hellcat is fixed, I would make sure to send a copy of the video you took, a link to this page, and a copy of the repair the other Dealership is performing to the Service manager and General manager of the first Dealership and see what kind of response you get.

 

[TeamDemon]

yeah, what Booky said! I had same issue, dealer replaced the 2 paddle shifters and did the TCM flash. not one false shift since, and I constantly use the manual mode and paddle shifters. it also doesn't hurt to have a star case number.

110% Correct, this will fix the issue

 

[392armo]

If I were you, after this is all done and your Hellcat is fixed, I would make sure to send a copy of the video you took, a link to this page, and a copy of the repair the other Dealership is performing to the Service manager and General manager of the first Dealership and see what kind of response you get.

Will do.

 

[ArchGE]

LOL that tech. is a tool. I'd have said, OK let's try the same thing with one of your new cars on the lot to see what happens.

 

[392armo]

LOL that tech. is a tool. I'd have said, OK let's try the same thing with one of your new cars on the lot to see what happens.

I should've. It didn't cross my mind while I was arguing. lol.

 

[Booky]

LOL that tech. is a tool. I'd have said, OK let's try the same thing with one of your new cars on the lot to see what happens.

I would have told him to get the #*&K out of my car and make him walk back to the Dealership.

 

[392armo]

Update:

Rydell Dodge helped me out a lot. Took care of ordering and fixing the car.

I've been driving it for 2 days now and haven't been able to get it to down shift with the + paddle.

They ordered part 5RP88DX9AC

 

[StrongIArm]

Update:

Rydell Dodge helped me out a lot. Took care of ordering and fixing the car.

I've been driving it for 2 days now and haven't been able to get it to down shift with the + paddle.

They ordered part 5RP88DX9AC

Did you ever get this fixed?

Here is my post on it:

https://www.hellcat.org/threads/paddle-downshift-solved.230429/#post-4110999

i'm replacing my upshift paddle shiftier today.

 

[NSin118]

I came across this video on YouTube and I haven't had a issues yet since doing this.