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Petition to Dodge

13449 Views 141 Replies 32 Participants Last post by  jim schmittinger
Dear Dodge,

If you are listening and are viewing these boards, I have a lot of questions that I would like to have answered by someone in the know. As I have stated many times before, I understand that a car of this caliber is not going to come out as quick as we would all like, however, a little clarity in this process would be appreciated by me and I know many other Hellcat brothers and sisters alike. Here we go:

These are simple questions meant with the best intention for all....

1. This dealer allocation process is as clear as mud and here is why I say that. A local dealer here in Dallas has had MANY allocations as they are a large dealer. I don't understand how they have had several 'Cats come in UNSOLD, let me repeat, UNSOLD with a $10,000.00 mark up with no budging. Why is it that I placed a deposit on 8/9/14, ordered on the first day, 9/9/14 and I am still waiting for and "allocation" and a VIN. This is a SOLD... I repeat, SOLD ORDER to a customer yet I feel as if I am off in purgatory simply because I'm subject to this dealer allocation process. I'm sure you are aware of how all buyers feel about dealers and the car business in general. This does not help their cause nor does it do any favors to Dodge.

2. Why not abandon this allocation process and the the orders as they came in? Certainly this would or could avoid dealer gaming and keep they buyer more informed by possibly allowing us to know our place in line.

3. Buyers of vehicles like this are your brands greatest advocates. As you know, this car will allow many of us to play with the big boys which from what I understand was one of the biggest points of this car. I've been in this forum for a little while now and have read many frustrating stories from people you have guaranteed sales from. Why not make the customer your advocate rather than the dealers? I could easily drum up business for any Chrylser product and refer them to the dealer I use, and I'm no salesman.

4. I am not made of money and sitting and waiting for someone to say to my order "so let it be written, so let it be done" has made me put a lot of other financial decisions on hold. I make sound financial decisions and this is what is allowing me to buy this car. Whether I finance or pay cash, you have a SOLD CAR. Please, can you be more transparent with this process? The Hellcat team are bright individuals, I'm sure they anticipated a flood of orders... Just like what happened. Help us out!

If anyone else has any more questions to add, please do. If anyone out there has a line to someone at Dodge that will listen, please pass this on or let me know how I can get these questions and concerns answered. If anyone from Dodge reads this, I would love to hear from you.
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Well said, one other point. Improve the information flow to customers and dealers as to the status of the car once you have decided to build it!
 
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Discussion Starter · #3 ·
Thank you sublimecat.... I'm not looking to make demands or stomp my foot or steal a place in line... But from what I have experienced and witnessed first hand, this is exactly what is happening to us waiting buyers of sold cars. All I want is my car. I've been waiting for a car like this most of my adult life. I even was a Viper Specialist and am just sitting here sick from waiting. It also appears that this dealer allocation process is either straight up BS... OR true to fashion, slimeball dealers are doing what they do best... Screw customers to line their pockets. I can't say a bad thing about my dealer as they are selling to me at MSRP... One of the enticements of this allocation deal, yet many of us sit here waiting and to be honest, I kinda feel like a dope. Sure I could cancel my order and get my deposit back, but this is the car I want. I'll wait, but the way this process has unfolded in my experience is like waiting for the Titaninc reach port.
 

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Thank you sublimecat.... I'm not looking to make demands or stomp my foot or steal a place in line... But from what I have experienced and witnessed first hand, this is exactly what is happening to us waiting buyers of sold cars. All I want is my car. I've been waiting for a car like this most of my adult life. I even was a Viper Specialist and am just sitting here sick from waiting. It also appears that this dealer allocation process is either straight up BS... OR true to fashion, slimeball dealers are doing what they do best... Screw customers to line their pockets. I can't say a bad thing about my dealer as they are selling to me at MSRP... One of the enticements of this allocation deal, yet many of us sit here waiting and to be honest, I kinda feel like a dope. Sure I could cancel my order and get my deposit back, but this is the car I want. I'll wait, but the way this process has unfolded in my experience is like waiting for the Titaninc reach port.
I certainly understand your frustrations and those of many in your same situation! I ordered from a small dealer and my order bumped his dealer order to 2nd spot. I really think Dodge has tried to motivate dealers to move cars, unfortunately a lot of not so honest dealers have taken advantage of this and showed those orders as sold cars and/or told the buyer they could have it at MSRP then when it came in, jacked them and they couldn't afford it. In all honesty, if my car would have been $10k more, it would have been out of my range. I would think your dealer would get a 2nd allotment since he didn't get a first. They should be calling and pushing for this. It seems like Dodge would want to know which dealers are treating customers right and rewarding them. I wish I knew how to get your request to the right person, unfortunately I am powerless...:(
 

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It's going to Dodge sometime toweed out the greedy dealers. They won't be receiving any more allocation I got a feeling.
 

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Discussion Starter · #6 ·
Thanks Tommie, the fact that you replied goes a long way. dodge needs to know if dealers are doing this because it borders on fraud. I'm in the same position you are... $10k more puts it out of the ballpark for me too. And dealers wonder why folks think what they do of them. dodge needs to step up in my opinion. This is not how business is done.
 

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I ordered from a very small dealer here in Arizona on 9/20/14. Put down my deposit and have been in BX status ever since. I am the only order they have at this dealership so I have not been bumped or anything. I don't think is fair by reading on this site that people can walk into a dealership today and walk out with a VON and get a VIN a couple of days later? Also Dodge does not have a clue what's going on. I called them today and gave them my VON to see the progress and they told me my VON was not valid, but I have the printout from Dodge saying I am in BX status??? Why not fill the customer orders and leave the allocations for the dealers to have one for people to see and buy?
 

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Discussion Starter · #8 · (Edited)
I am in BA status... Whatever that means... Just says pending order next to it. Thank you for echoing my words. The only thing we can do is keep asking and asking and that's kinda BS. I don't want to annoy my dealer because I don't want to be that guy and I don't want to be played. They have been decent so far. They have had two allocations and I'm supposedly #3, so im next. I agree, how can one walk into a dealer this late in the game, order and get at least a VIN. Maybe dodge should make public the dealers sales numbers (which will never happen) because how in gods name is a buyer supposed to know what dealers are privileged for allocations? Are we to ask the dealer? Haha, yea and they will sell you the Brooklyn bridge too.


P.S. I thought this car was conceived by "car guys"? Maybe those "car guys" are the equivalent to the DBags we all experienced in school... Posers.
 

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I am with you on this TJ. I have expressed my frustrations many times here. I ordered through a smaller dealer because they are a customer of mine and I believe it is a good business practice to patronize the people that patronize your company. Will this put me out of my Hellcat, I don't know. Should it, no frickin' way. It is a sold order since September and I was leap frogged in the second allocation, with no reason given. The dealer has no reason to lie to me. Chrysler, you are The Man in this case, you can do whatever you want, as you have been doing. Change your system and do the right thing. Fill the sold orders then worry about the dealer allocation system. Don't punish your faithful customers. I am also one of those people that have worked my butt off and feel this is a great opportunity to own an extreme muscle car before I can't drive anymore
 

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Discussion Starter · #10 ·
Amen! There was another similar thread on here started back in September, "how dodge dealers are earning the right to sell Hellcats". The more noise more of us make we could catch someone's attention. Keep posting folks and thanks for the support. Dodge has an opportunity to seriously upstage Ford and Chevy in a serious way... Possibly taking the crown for a long time. This IS NOT the way to do it. By no means am I trying to take away from the folks that have been through this and have their cars... My hats off to you. A lot of these cars that re on the road right now are for "friends" and "VIP" dealer customers. The dealer Clay Cooley here in the Dallas area flat out told me that and basically told me what I could do with myself if I wasn't willing to pay $10k over. Sure, to their Dallas Cowboy customers... Chump change. To us enthusiasts that will make this car the ledgend or at least benchmark car it will be are you and I... The regular Joes... No pun intended. Lol
 

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Amen! There was another similar thread on here started back in September, "how dodge dealers are earning the right to sell Hellcats". The more noise more of us make we could catch someone's attention. Keep posting folks and thanks for the support. Dodge has an opportunity to seriously upstage Ford and Chevy in a serious way... Possibly taking the crown for a long time. This IS NOT the way to do it. By no means am I trying to take away from the folks that have been through this and have their cars... My hats off to you. A lot of these cars that re on the road right now are for "friends" and "VIP" dealer customers. The dealer Clay Cooley here in the Dallas area flat out told me that and basically told me what I could do with myself if I wasn't willing to pay $10k over. Sure, to their Dallas Cowboy customers... Chump change. To us enthusiasts that will make this car the ledgend or at least benchmark car it will be are you and I... The regular Joes... No pun intended. Lol
You are absolutely right. The athletes, celebrities, and wealthy will buy a Hellcat, then a BMW, a Jag, a Bugatti, Ferrari, etc. The normal Joe will buy a Hellcat, then a Ram, a 200, a Caravan, a Jeep etc. These exec's are not as smart as they think they are.
 

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Discussion Starter · #14 ·
On a side note... From this American... Thank you to all of you Canadian brothers and sisters making this car become reality. I can only imaging the stress you all must be under.
 

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Discussion Starter · #15 ·
And I am a life long Chevy owner... With the exception of one Mustang GT. Was what I could afford at 19 so that's my excuse and I had fun with it. I've owned a Corvette my whole life, passed down from my dad. All those little things about cars that we REAL CAR GUYS notice I can spot a mile away on most cars... What years had this or that. You all know what I'm talking about. Stepping away from my roots is a step for me. I could easily and originally was going to get a ZL1 or a Vette... But this is different
 

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And I am a life long Chevy owner... With the exception of one Mustang GT. Was what I could afford at 19 so that's my excuse and I had fun with it. I've owned a Corvette my whole life, passed down from my dad. All those little things about cars that we REAL CAR GUYS notice I can spot a mile away on most cars... What years had this or that. You all know what I'm talking about. Stepping away from my roots is a step for me. I could easily and originally was going to get a ZL1 or a Vette... But this is different
I agree, I was going to get a C7 of some sort. I currently have a 1972 C3, but when I saw the Hellcat I was sold. It's too bad the process is not as enjoyable as I am sure the car is. I know there will always be frustration when we have to wait for some things, but this could have been a better experience
 

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Discussion Starter · #17 ·
I agree, I was going to get a C7 of some sort. I currently have a 1972 C3, but when I saw the Hellcat I was sold. It's too bad the process is not as enjoyable as I am sure the car is. I know there will always be frustration when we have to wait for some things, but this could have been a better experience
Great year for a Vette... My dad passed down a 1978 Silver Anniversary to me. Not a very desirable car as far as collectors go but it is special to me. I agree 100% with your Dodge sentiments
 

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Well Said. I have cash in hand, placed an order day one and was just told 3 months later by my dealer he's not getting any Hellcats. Placed a 2nd order with another dealer 10 day ago where I am number 14 on his list but doubt if I'll ever see one. The process is a nightmare and leaving a very bad taste in my mouth for Dodge products. I lost all my excitement about getting this car.
 

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This whole thing with the Dealers playing games will end once production get ramped up on both the Challenger and Charger.. We have to remember, this isn't like the Shelby GT500 that was limited production. People are reacting like this is going to be a "rare" production run.. Relax people, you'll get a car! I waiting like the rest of you. I'll bet any of you by this time next fall you'll be able to grab one off a lot, watch and see..
 
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