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Service Active Dampening System msg, but wiring is fine

3036 Views 23 Replies 4 Participants Last post by  NeverEnough, 
NeverEnough
Got this message when I cane out of the store today. Got home and looked at the the usual suspect wiring & nothing is broken or rubbed through.

No codes, just the error message. Disconnected the battery for a while & still there. Fiddles with all the wiring, unplugged things and no change.

What else could it be, bad shock(s)? The car rode perfectly fine before this randomly popped up when I started the car after getting out of the store. Now the usual ride from hell with this message on there...
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NeverEnough
Disconnected the battery overnight and that didn't solve the thing. Took it out for a drive today to see if I could find any leaks as far as the shocks are concerned and found none. My guess is it's likely at least one bad shock. Guess I'll have to call the dealer on Monday. :(
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NeverEnough
rayzazoo said:
Active Dampening Suspension module is in the left rear trunk wall, behind the trunk liner. Could unplug and replug that in.

Is everything OEM from wheels, shocks, ride height etc?
Click to expand...
Wheels are not factory. Rest is. The wheels have been on the car for a while, though
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NeverEnough
rayzazoo said:
Possibly the TPMS sensors going out. Service Active Suspension issue.
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If there was an issue with the TPMS wouldn't they not read properly, though? No problems with seeing tire pressures and not getting any TPMS lights on the dash
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NeverEnough
rayzazoo said:
That does make sense.

Perhaps the following:
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It's not the fuse as I checked that & the lines are not broken
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NeverEnough
DGatzby said:
Is it riding fine or does it seem like it is rock hard?
Do you have the Dodge module or an aftermarket suspension module in place?
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It's rock hard.
Factory module
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NeverEnough
DGatzby said:
Mine did that. The rock hard is apparently NO voltage to the shocks at all. Mine did that with an aftermarket module. I know I am not using a trickle charger again. Something about the way a trickle charger works can make the software take a hike. Strange but true. Good luck, look at the module.
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How did you determine it was a trickle charger? I've used trickle chargers for years on lots of cars including this one and never had a problem.

How did you resolve your issue then?
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NeverEnough
Took the car into dealer today and the cause of the service active dampening system message is...a bad shock. Shock goes out less than 33k miles? Unreal. No, the car does not have a warranty anymore so this is out of pocket for me.
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NeverEnough
DGatzby said:
Nasty, what did that cost?
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They have to order the shock so I go back in 2 weeks. $1020 part & labor. :(
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NeverEnough
DGatzby said:
ouch!
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Exactly what I thought when he told me. Thanks, Stellantis! @DodgeCares
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NeverEnough
Had the shock (driver rear) replaced today. Being back to normal without the suspension in knock your fillings out mode is so nice. The $1,000+ bill was not 🤣
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NeverEnough
NeverEnough said:
Exactly what I thought when he told me. Thanks, Stellantis! @DodgeCares
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Thanks for not responding and not caring, @DodgeCares
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