Challenger SRT Hellcat
Yes, he does reach out and reply to emails...just not all of them. I, too, received a call from him this morning as I had sent an email yesterday afternoon in regards to my order in BX status since October and the allocation process faults as seen by the customer...along with Dealers receiving stock orders with huge ADM's. Tim did tell me the same as he did you in the changes they were applying to help the allocation process. I agree, he is a down to earth regular guy and a muscle car fan and desperately wants to see all of us with orders in get our cars. It was refreshing to see this type of response to the customer.This is my status for a Challenger Hellcat: 32286836 - 9/9/2014 - FH773361 - 1/16/2015 - 4.3 months, been at "D" status nearly a month. Is it the A8 trans or the Laguna Leather holding up production? I can't get a straight answer from the dealer or SRT. So this afternoon I fired off a letter to Tim venting about communication from Dodge to the dealers and customers regarding status of their cars. Figured that would be the end of it, I vented and the email would be deleted.
About 3 hours later the phone rings, and the guy tells me he is Tim Kuniskis and he has some info regarding my car. Holy CRAP, not only did he read the email but he advised me the car should be D1 by Monday and built before the end of the month!
We talked at length about communication with the buyer and accurate information. For whats it worth he stated there is no shortage of any transmission or seats for cars with VIN's. He did say they are working through the satin hood issues and it probably would take a while longer to remedy that back log. If anything the success of the Hellcat has increase sales on the base models and Scat Pak that additional shifts have been added to keep up production with total demand.
We talked allocations, and he stated they have modified the allocation process slightly each month in an attempt to stop dealers from bogus orders and marking up $10,000+. He did state that if a Hellcat sits on a dealer lot for over 4 days unsold that that dealer would lose their next allotment. Hinted that there may be even more penalties the longer it sits on the lot.
Oh yea, he is totally aware of Hellcat.org and knows that we are a tight, well informed group! We talked for about 15 minutes, was a regular guy.
Maybe I'm being snowballed again, but his call made my day and restored some of my faith in Dodge. The proof will be in what I'm driving in about 45 days I guess!