[DFR392]

It is unfortunate that I have to use social media to express my dissatisfaction with a brand new 2015 Charger SRT. I have reached out to Chrysler Canada to get an apology, reasoning or explanation to what happened to my car during the manufacturing process.
Before I start I would like to state to those skeptics out there, I am a big Chrysler, Dodge fan after owning 6 of their vehicles in last 8 years and 3 of them being SRT's. Just wanted to make everyone aware of paint/body panel issues with my SRT that I picked up last week. This is an amazing car, but it is disappointing that quality control at the assembly plant would not take more pride in their work and craftsmanship of these amazing cars. See attached for these issues in case you wanted to see what to look for. And yes dealership will fix all of these issues, but would you want to repaint 4 body panels of your brand new car and deal with color matching and having a brand new car with non-original paint after 7 days. Let's not even talk about trading it in and getting less value due to having it repainted, because someone did not want to do their job and check it thoroughly.
I do realize this is a mass produced car and expecting a show car paint on a factory painted vehicle would be absurd, all I am asking for a paint job without massive overruns and sheet metal/body panels with less than 1/4" overlap or gap. I would like to ask a QC person that verified and approved my car with passing marks if he/she would do the same if this was their car. Being a direct supplier and or Tier 1 to Chrysler I am well aware that these cars are not limited production/low volume cars, therefore there is a certain volume/capacity that needs to be met. I was just hoping that Chrysler would stand by their slogan "World Class Manufacturing" by executing and deploying all of their standard protocols and procedures on every single vehicle.

 

[tsc]

Sorry to hear that.. Some come out perfect, most in fairly good shape for a mass produced car (expecting show car paint on a factory painted car might be pushing it) but obviously some not so great ones slip through like yours. Look at it this way, if this WAS found at the factory after it was built it would probably still be re-sprayed as a shop would do. Likely not going to replace panels since the whole car is painted at once (except bumpers, mirrors, door handles, spoilers which are painted by vendor).

 

[281]

I left mine alone but noted problems on repair order

 

[AZ HELLCAT]

Yea that's pretty bad bro. Damn...

 

[scoutermike]

Welcome to the group. Is that the Torred from Windsor Chrysler? I got my B5 Blue from there. Sitting in my garage on the hoist till spring arrives. I have some issues also with the paint in mine and I haven't even washed it and inspected a clean car yet.

 

[DFR392]

Mine is redline red and I got it from Provincial Chrysler. They are awesome. It just sucks that car lacks quality and final inspection was cut short.

 

[DFR392]

I event twitted Ralph Giles and he was very apologetic and advised me to contact Chrysler Canada. I did try that, but as expected no reply, as they already got their money.

 

[hellcat1]

Wow are those paint runs

 

[B5 Blue]

Looked like it to me in the back

 

[DFR392]

Looked like it to me in the back

Yes, we there is a paint run-Image 1, bad sheet metal trim-Image 2, scratch-Image 3, body panel mismatch-image 4.

 

[RoyG]

Brampton workers just overpaid welfare people, they get good wages, but you can't buy a conscience to assemble a car with integrity , to bad they don't give a damn about quality, it only takes a few to cast doubt on the many.



I apologize for insulting the people on welfare LOL

It is great that you have the quality of humility (as all good people have) and are of the spirit to apologize; but I recommend that apology be directed to the Brampton workers, my friend. These cars are great! All manufacturing will have an error rate that is related to production volume. The higher the volume, the higher the "acceptable" error rate would need to be. Volumes are set by management, not by the workers, who - in general - will do their best. (Just as I assume you do in your job).

Most folks are good and honest, and take pride in their work. If that were not high enough motivation, I would imagine (as in my line of work) that employees are penalized for work below a certain quality level; so there are multiple levels of incentive for them to do their best within their work parameters. No need to insult people - especially in such an anonymous fashion.

 

[tsc]

Brampton workers, especially the line workers do a good job. If you should question anyone it would be the QA personnel, in my opinion.

Our very own Brampton Builder member has done great work at the factory for many years. To call them welfare people is truly an insult...

 

[281]

Brampton workers just overpaid welfare people, they get good wages, but you can't buy a conscience to assemble a car with integrity , to bad they don't give a damn about quality, it only takes a few to cast doubt on the many.



I apologize for insulting the people on welfare LOL

Not nice to say. If you have nothing nice to say say nothing at all

 

[caren]

Welcome to the group. Is that the Torred from Windsor Chrysler? I got my B5 Blue from there. Sitting in my garage on the hoist till spring arrives. I have some issues also with the paint in mine and I haven't even washed it and inspected a clean car yet.

Man, don't tell me that!

 

[scoutermike]

Not to worry Caren. I got the bad one.

I guess I got my just deserts since I am one of the "overpaid welfare people" that the "lunaticdog" was talking about. I apologize to all my 4 legged friends out there.

 

[70Cuda]

Mine looked pretty good, not perfect but very acceptable.

 

[Harley88]

To B.B. AND CREW;
Ya'all Rock! Build 613 was/is a work of art baby. Keep it up please.

 

[ChallengerDad]

Just wanted to make everyone aware of paint/body panel issues with my SRT that I picked up last week. This is an amazing car, but it is disappointing that quality control at the assembly plant would not take more pride in their work and craftsmanship of these amazing cars. See attached for these issues in case you wanted to notify anyone at the higher level. And yes dealership will fix all of these issues, but would you want to repaint 4 body panels of your brand new car and deal with color matching and having a brand new car with non-original paint after 7 days. Let's not even talk about trading it in and getting less value due to having it repainted, because someone did not want to do their job and check it thoroughly. I do realize this is a mass produced car and expecting a show car paint on a factory painted vehicle would be absurd, all I am asking for a paint job without massive overruns and sheet metal/body panels with less than 1/4" overlap or gap. I would like to ask a QC person that verified and approved my car with passing marks if he/she would do the same if this was their car. Tried contacting Chrysler Canada and no replies from their end.

While your complaints may have merit, making accusations as to plant workers intent or attitude by saying "not taking pride in their work", and "not wanting to do their job" are terribly presumptuous and unfounded. I'm sure every employee at the plant does the best they can to provide every customer with as perfect a car as they can. Keep in mind the number of cars being manufactured at Brampton (I believe it's in excess of 20,000 a month), and the extra shifts everyone there is working to get our cars out to us as quickly and flawlessly as possible.
This isn't Ferrari or Aston-Martin we're buying from. They make fewer cars in a year than Brampton puts out in a month.
There are more diplomatic ways of expressing disappointment than how you've gone about it. I'm sure you'd be very defensive if the shoe were on the other foot and people made statements that "you didn't care or take any pride" in your work if what you did didn't come out perfect every time..

 

[MVT]

While your complaints may have merit, making accusations as to plant workers intent or attitude by saying "not taking pride in their work", and "not wanting to do their job" are terribly presumptuous and unfounded. I'm sure every employee at the plant does the best they can to provide every customer with as perfect a car as they can. Keep in mind the number of cars being manufactured at Brampton (I believe it's in excess of 20,000 a month), and the extra shifts everyone there is working to get our cars out to us as quickly and flawlessly as possible.
This isn't Ferrari or Aston-Martin we're buying from. They make fewer cars in a year than Brampton puts out in a month.
There are more diplomatic ways of expressing disappointment than how you've gone about it. I'm sure you'd be very defensive if the shoe were on the other foot and people made statements that "you didn't care or take any pride" in your work if what you did didn't come out perfect every time..

I agree, extra shifts yes, I thought my car was built on 12/22/2015 a Monday but I think It was fnkychkn, could be wrong, said look at the sticker on the door jam it says build day and time and my car was built on the 21st Sunday and time was 6 pm. looks like they are working the extra even on Sundays. Thanks for the hard work Brampton Builders.

 

[MVT]

My car has a couple specks of dirt up by the fin, good spot you don't see them for the most part and either the fuel door housing or the fuel insert seems to be slightly lower to the right and the strip of leather on the right side of the alcantara seat is wrinkled a little when it was stiched. But what the he%# its a Mopar you gotta love it to understand Mopar. Its funny when old Mopars are brought back they look for things like paint runs in the engine bay or I have even seen decals slightly crooked original they recreate what was original. That was how my car was born so I will keep her few flaws, it makes her one of a kind