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Discussion Starter · #1 ·
Just got off the phone with SRT to see if my VON has been transferred to a VIN. Was told that they are no longer able to look-up VON’s. Told me to contact the dealership if I want to find out if my VON has Transferred to a VIN. Guess they were getting flooded with calls from us Hellcat guys…
 

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Just got off the phone with SRT to see if my VON has been transferred to a VIN. Was told that they are no longer able to look-up VON’s. Told me to contact the dealership if I want to find out if my VON has Transferred to a VIN. Guess they were getting flooded with calls from us Hellcat guys…
They were not able to help us till we had a VIN previously. RS has a list. Best hope for info.:)
 

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Challenger SRT Hellcat
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SRT reps can definitely see a dealerships orders and the VONs. They're choosing either personally, or through management direction, to not provide any info.
 

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Challenger SRT Hellcat
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Just got off the phone with SRT to see if my VON has been transferred to a VIN. Was told that they are no longer able to look-up VON’s. Told me to contact the dealership if I want to find out if my VON has Transferred to a VIN. Guess they were getting flooded with calls from us Hellcat guys…
they refused to help me as well.
 

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B5 Demon #2600, 1 of 1
Challenger SRT Demon
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703 Posts
Try the SRT web chat, I have had good luck with them...
 
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Challenger SRT Hellcat
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Ask them about the idiotic letter BS too, while anyone is at it.
 
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SSDD
Challenger SRT Hellcat
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"If you know your VIN, press 1
To track a vehicle in transit, press 2
For any other VIN related questions, press 3
If you have a question about 9/9 orders or VONS, please press End"
 

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'19 Challenger Redeye
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This is how I got my VIN. PM for details if interested.
That's just weird…but come to think of it, when I was at the dealer ordering mine, the manager was asking me all kinds of questions…about whether I was in a car club, had I owned any other Dodges etc…but maybe it was just chit-chat..
 

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12,594 Posts
I don't think the letter is a requirement. I think dealers have tried to make efforts to get their customer's cars and they decided this helped. My dealer did that for the car after mine. I'm not sure if he did on mine, but all my Dodge purchases were in the system so they knew I was a repeat customer.o_O
 
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