I get it you're angry because you can't get what you want right now.
First up, that "Jailbreak bullshit" is interesting to people who aren't you.
Second, even if your language wasn't off-base, your point is. The ability for one department of a company to advertise and produce a product has no bearing on another department dealing with an issue. Your logic is on par with "well, if the grocery store can find the time to fix the dead light bulb in their sign out side, who can't they find the time to make it so I don't have to wait so long at the deli counter?"
Third, with regards to the IT issue, you don't know the cause, so it's not your place to decide how simple it should be to fix. Is it a glitch? Is it a deliberate choice? Is it a database issue where a ordering system was designed 20 years ago and has room for 32,768 different models and they've hit that limit and need to completely redesign it, and a hundred other bits of software that interact with it? Is it that there's one part required for your model that they know won't be available for six months? You don't know. To assert it's stupidity is again, being harsh.
So, friend, being frustrated is completely reasonable. Asking for help is completely reasonable. But the rest is just... not. Chillax. You'll enjoy life a lot more.